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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEChicago, IllinoisSummaryWell organized, detail orientated, strong communication, presentation and interpersonal skills. Ability to work in a team environment as well as independently. Ability to multitask effectively. Maximize efficiency. Worked on IT Support, SWIFT, Auditing, Compliance. Efficient in assigning tasks to the team.ExperienceTechnical Support Representative 06/2022 03/2023DISH w/ Tech Mahindra Denver, ColoradoProvided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.Delivered Tier 2 support for problem identification, diagnosis and issue resolution.Oversaw IT activities to laptops, tablets and PDAs for corporate users.Analyzed issues to identify troubleshooting methods needed for quick remediation.Received help tickets from users on campus and delegated tasks to appropriate departmental personnel.Provided on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources.Troubleshooting system and network problems and diagnosing and solving hardware/software faults.Create & manage users, computer accounts and their access to network resources in Active Directory.Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).Experienced in all Email related Issued and Backup of .PST and Archiving the Mails.Joining in Domain and Configure and Installed all necessary applications as per the Organization Policy.Installing and Configuring Local Customized Software's, Training to users for the software.Communicate with vendors for the preventive maintenance of Servers and software are being done on regular basis.Experienced in AWS and JIRA to capture, organize and prioritize issuesClosed JIRA tickets, preparing cloud architecture for framework SolutionsProcess Associate 08/2016 - 01/2022AL FARDAN EXCHANGE LLC Dubai, UAECommunicating with senior management to develop strategic operations goalsPerform preliminary investigation of outstanding entries in a timely mannerResponsible for managing multiple processesLiaise closely with the operating units for resolution of open entriesEfficient Management of IPO and OPO QueriesIdentify and investigate transactions that could be responsible for cash difference and provide details to initiate entriesFull awareness and adherence to the operating system have access to perform daily tasks and responsibilitiesResourceful. Managed through ambiguity, including complex audit projectsAbility to think logically, evaluate the significance of information gathered, and derive appropriate conclusions from supplied data.Capacity to evaluate risks and their effectsDelivered and assisted operational and financial audits and consulting for engagements to run smoothly.Gathered and analyzed data, using reasoning and logicProvided training & support to individuals to develop their skillsPlanning, scheduling, and control of activities that transform inputs and services, SWIFT PaymentProduced quality products by palletizing, packaging and assembling finished items.Consistently achieved all deadlines, including those requiring month-end reporting.Advised and assisted specific staff members to support understanding of changes and implementation of streamlinedprocesses.Verified payment, documents and analyzed data in response to queries regarding client applications.Process Expert 12/2002 - 11/2008HSBC Pvt. Ltd Hyderabad, TelanganaCoordinated and conducted classes to teach procedures to new staff members.Represented work unit at meetings or conferences to serve as liaison for requests or complaints.Organized and maintained documents, files and records.Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.Responded to online or telephone requests for information and assistance.Managed paper or electronic payments systems (that include SWIFT, EP/TP/ Global Payments System, Global Messaging systems) by recording information, updating paperwork and maintaining documents.Pitched in to help with office tasks during busy periods and staff absences.Reduced process lags by successfully managing and scheduling employees to optimize productivity while training staffon best practices and protocols.Established work procedures or schedules to organize daily work of administrative staff.Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provideoutstanding customer care.Worked with management team to improve workflows and eliminate unnecessary tasks.Trained employees on best practices and protocols while managing teams to maintain optimal productivity.Evaluate the design and effectiveness of processes with an appropriate level of professionalismMonitor and follow-up actions taken to confirm implementation and risk reduction.Developed and maintained effective connections with audit clients, including various management levelsAcquired and maintained understanding of issues affecting the organization and the finance industry.SkillsBack Office Operations, Customer service, Communication skills, Computer literacy, Time management, English, Microsoft excel, Microsoft word, Documentation review, BilingualEducationMaster in System and Technology ManagementLindsey Wilson College Louisville, Kentucky.Bachelor of Law (Human Rights) Osmania University Hyderabad, TelanganaMaster in Commerce Osmania University Hyderabad, TelanganaBachelor of Commerce and Information Technology Osmania University Hyderabad, Telangana |
