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Click here or scroll down to respond to this candidateCandidate's Name
1 Turtle Dove Drive, Rehoboth Beach, DE Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryTalented individual who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently surpassing expectations.HighlightsProven customer service recordGoal-orientedDetail-orientedTeam leadershipMS Office proficiencySelf-sufficientDependableExperienceShore United Bank October 2022 - PresentPersonal BankerRehoboth Beach, DEBuild relationships with customers by engaging in conversations to determine specific needsProcess customer transactionsOpen accounts and process loansAssist customers in resolving issuesM&T Bank May 2019 October 2022Relationship BankerRehoboth Beach, DEParticipate in the Lobby Experience Model, serving as assigned person (based on branch facility design), as scheduled, to welcome the customer, work with or direct them as appropriate based on their identified needs and encourage utilization of self-service channels.Take ownership of account servicing and error resolution, including resolving routine customer problems and referring more complex issues to supervisor. Follow-up on these issues as required to ensure timely and accurate resolution and convert servicing situations to sales/referral opportunities.Meet with customers entering the branch to assess and identify customers immediate and long-term financial needs; present all appropriate options and complete the sale and/or referral of products and services as appropriate. Develop new customer relationships and/or retain and expand existing relationships by proactively identifying customer opportunities utilizing fundamentals of M&T Banks sales process to achieve personal sales and/or referral goals. Conduct lead-focused outbound calls and participate in branch sales promotions as requested by management.Serve as Operations Teller-in-Charge, depending on branch size and complexity. Teller-in-Charge responsibilities serve as workflow coordinator, creating Teller schedules, providing sales and service leadership to Tellers, ensuring consistent execution of all activities and attending operations meetings conducted by Regional Operations.Promote an environment that supports diversity and reflects the M&T Bank brand.BOSS Facility Services April 2018 April 2019Sales AssociateRehoboth Beach, DEProspecting new clients through cold calling, emailing, social media, and any other means.Traveling to meet with potential clients.Providing quotes to potential clients.Attending trade shows.Updating Salesforce.com with activities.DPI Specialty Foods February 2017 April 2018Field Sales RepresentativeRehoboth Beach, DEEngage in product sales and additional promotional sales through service visits at customer sites.Merchandise product for display and placement in a way that attracts sales at customer stores and secondary and perimeter locations.Transport product from storage areas and place product onto customer shelves or displays.Maintain quality and quantity of products on shelves by rotating products, checking code dates to ensure freshness and replenish product with back stock.Conduct Inventory counts and reconcile orders for customer accounts by verifying accuracy of delivery records with product delivered.Create and transmit orders for product replenishment and other corresponding paperwork in a timely manner, meeting DPI order deadlines. Verify accuracy of transmission by confirming receipt with DPI Warehouse personnel.Deliver exceptional customer service at all times when communicating with store management, personnel and the public, adhering to customer policies and procedures in compliance with DPI's standards.Reset displays of merchandise at customer locations to enhance display of productWrite and stock orders for product placement and/or issue credits for spoiled and/or returned goodsCommunicate with warehouse personnel and District Manager regarding product discrepancies and/or customer issues.Plan and carry out daily schedules according to assigned customer locations. Travel throughout assigned territory, manage timelines to ensure completion of assigned customer and DPI requirements, and respond to fluctuations in workload to deliver quality customer service according to DPI standards.KeHe Distributors January 2016 February 2017MerchandiserRehoboth Beach, DEStock shelvesRotate stockWork with Store Manager to assemble displaysContinue to work back stock to keep it at a minimumRSM Maintenance April 2014 October 2015National Account ManagerParamus, NJIdentify selling opportunities with new and existing customersProvide solutions and guidance related to business opportunitiesWent from $0 - $1 million in 18 monthsDevelop and deliver customized presentations regarding current programs and productsManage a defined territory and develop new business opportunitiesDevelop and deliver customized presentations regarding RSM programs and servicesPresent price quotes and service level agreementsAttend tradeshows and conferencesUse Salesforce.com as a CRM toolRomer Labs July 2006 March 2014Account Manager Food SafetyUnion, MOContact potential customers to determine needs and possible solutionsMaintain contact with current customers and cross sell other products when possibleIncreased sales an average of 15% each yearWriting customer orders and recording required sales informationAnalyze and manage a sales budget to promote sales and brand awareness in the territoryDevelop and deliver customized presentations regarding Romer Labs programs and productsProvide technical supportAttend trade shows and sales conferences.Emphasize product features based on analysis of customers' needSodexho USA July 2001 July 2006General Manager Food ServiceBaltimore, MDResponsible for the daily activities of three employee cafeteriasManaged food costSupervised 20+ employeesAdminister HAACP programOrdered food and suppliesThe Access Group September 1998 July 2001Customer Service SupervisorWilmington, DESupervised 13+ employeesHandled escalated callsTraining new employeesAssisted representatives with questionsLeader of special project teamsComputer Training Services October 1994 September 1998Training CoordinatorBlue Bell, PAChase Bank June 1988 October 1994Customer Service Laison to the PresidentWilmington, DEEducationWest Virginia Wesleyan College 1988Bachelor of the Arts: Rehabilitation/PsychologyBuckhannon, WV |
