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Click here or scroll down to respond to this candidateCandidate's Name
IT ProfessionalSaint Petersburg, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEResults-driven IT professional with 6 years of experience in helpdesk system administrator roles. Proven track record in a service desk role. Adept at end user assistance and instructional roles. Strong problem-solving and communication skills, able to translate complex technical concepts to non- technical stakeholders. Committed to staying up-to-date with emerging technologies and industry trends. Seeking to leverage my expertise and contribute to the success of my employers Work ExperienceLevel 1 service deskEllucian - Saint Petersburg, FLMay 2021 to PresentManage over 30 different universities first contact for service desk Managed Active Directory Creation Deletion of accounts Extensive troubleshooting of network devicesInformative/Descriptive documentation of complex issues in a timely fashion Meeting metrics and KPIs each weekKnowledge of VPNs and use of windows remote desktop. Basic printer/fax/copier troubleshooting experience Windows Azure and multi factor troubleshooting Expert in service now ticketing system Technical Service RepresentativeDrake Tax Software - Saint Petersburg, FLOctober 2019 to January 2021As a technical representative. I assisted customers of the software with customer service and expert technical troubleshooting on drakes proprietary software. Help desk level 1Shield Watch IT services - Tampa, FLDecember 2018 to September 2019Shield watch I.T. & Web Services 01/2018 -As Service Desk Engineer Role:Managed over 90 different companies simultaneously Managed Active Directory Creation Deletion of accounts Capable of Managing hundreds of Servers Simultaneously with proper tools(SQL, Hyper V, Domain Controller, Exchange, Fileserver) Remote management Installation Security Permissions Extensive troubleshooting of network devices such as switches, routers, and VPNs Informative/Descriptive documentation of complex issues in a timely fashion Mortgage ConsultantDigital Media Solutions - Clearwater, FLJanuary 2017 to December 2018Live transfers for refinance loan originationaccurately input datause of two screens and crmCustomer servicesalesEducationLakewood High school - Saint Petersburg, FLAugust 2007 to May 2011Skills One call close (3 years) Microsoft Office (5 years) Coaching agents (3 years) Sales Management (1 year) Active Directory VPN LAN Windows Remote Desktop (4 years) Operating Systems Technical Support Help Desk Azure Microsoft Windows Server Computer Networking Software Troubleshooting ServiceNow (2 years) AWS (2 years) Google Suite (5 years)Additional InformationSKILLSArticulate, Punctual, Self starter, Word processing, Initiative and Problem solving abilities. Handling pressure, Critical thinking, Interpersonal skills, Sales skills |
