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Click here or scroll down to respond to this candidateCandidate's Name
Bronx, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEReliable customer service provider with experience in various industries. Competent in providing customer satisfaction by using interpersonal and problem-solving abilities to support and resolve client difficulties.Willing to relocate to: Westchester County, NY - Manhattan, NY - Rockland County, NY Authorized to work in the US for any employerWork ExperienceFront Desk ReceptionistFerncliff association (Temp Full Time) - Hartsdale, NY December 2023 to March 2024 Front desk receptionist CSR General OfficeCustomer Service Representative (Domestic and International Mail Clerk)(Full- time)UPS store #2522 - Yonkers, NYDecember 2022 to August 2023 Assisted customers with a warm and professional attitude Interacted with customers through live chat Handled emails, inbound calls, and outbound calls Took inventory and processed domestic and international orders through UPS computer database. DoormanAdministrative Assistant/Sales Representative (Full Time) Trustees of St. Patricks Cathedral Office(s) - Hawthorne, NY June 2013 to December 2022 Answered phones and greeted customers with warm and professional attitude Comforted and interacted with families and funeral homes regarding their cemetery needs and concerns Assisted and prepared documents for families, worked with deeds, pricing, burial rights and grave locations Sales representative in the areas of in-ground burial plots and mausoleums. Mailing, filing and faxing documents to proper locations and preparation and filing of affidavits Proficient in H.M.I.S computer program (used at Gate of Heaven Cemetery, Arch-Diocese of NY database) Confirmed payments, refunds and operated the cash drawer Scheduled reservations for customers, created customer appointments, assisted customers in person and via live chat and provided assistance and answered questions as needed Performed data entry for customer information, maintained up-to-date knowledge of customer accounts and documented orders Performed customer service surveys and kept records of customer complaints Provided policy and service information Experience in multiple offices, Gate of Heaven, Ascension, St Mary's offices. Front Office/Customer Service (Nights Part Time)Flynn Memorial Home - Yonkers, NYFebruary 2014 to September 2022 Responsible for opening and closing the funeral home Handled customer service, office administration, doorman/concierge, pallbearer, limousine and hearse driverAssistant Store Manager (Full Time)Tri- Edys Delicatessen Inc. - Bronx, NYJune 2000 to June 2013 Provided customer service and answered customer questions and assisted with sales inquiries Interacted with vendors and handled stock and inventory. Managed and provided training to staff to ensure policies and guidelines were consistent Provide training to staff on company policies and sales guidelines, Receive, Monitored and ordered supplies Responsible for opening and closing the store, monitored and order supplies EducationAssociate's Degree in Business AdministrationSUNY Westchester Community College - Valhalla, NYMay 2005 to May 2008High school diplomaSalesian - New Rochelle, NYJune 2000 to June 2004Skills Microsoft Office: Word, PowerPoint and Outlook Communication skills: in-person, phone and live chat Customer Service and Office Administrative experience Data entry Customer service Microsoft Office Communication skills Filing Front desk Microsoft Powerpoint Organizational skills Microsoft Excel Administrative experience Typing Computer skills Microsoft Word Supervising experience Sales Phone etiquette Office experience Management Leadership Banking Windows Office management Outbound calling Customer support Cash handling Host/hostess experience Stocking Guest services Microsoft Access Clerical experience Store management Food handling Food industry Maintenance Databases Document management Google Docs Hospitality Grocery store English Bookkeeping Order entry Dealership experience Retail sales Janitorial experience Porter experience Hotel experience Presentation skills Database management Security QuickBooks Inventory management Marketing Guest relations Research Executive administrative support Office experience Clerical experience Human resources Public speaking Customer relationship management Merchandising Inventory control Adobe Acrobat Office experience Office experience Office experience Office experience Supervising experience Cash register Cash handling Computer skills Communication skills Supervising experience Cash register Phone etiquette Office experience Supervising experience Cash register Cash handling Communication skills Organizational skills Hospitality Sales Communication skills Customer service Medical terminology Medical office experience Caregiving Working with people with developmental disabilities Cleaning Custodial experience Janitorial experienceLanguages English - FluentCertifications and LicensesDriver's LicenseDriver's LicenseAdditional InformationVolunteer and member of the Sons of the American legion post 1122 Yonkers NY Commissioner of the Woodlawn Mens softball league 2008 to present |
