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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Phone: PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryI am a result driven professional with extensive experience in accounts payable-receivable, customer service, and a variety of custom, Ad-Hoc desktop & accounting software packages. I have a proven track record in the above mentioned areas working within small, mid, and large companies. Finally, I possess the integrity and discretion required to handle confidential information, as well as the professionalism to interact with senior level management inside and outside the company.Career AccomplishmentsCoordinated the scheduling of weekly Electronic Fund Transfers.Planned and scheduled contact with EFT clients to maintain current banking information and debiting of proper accounts.Professional ExperienceDunn Elementary SchoolDunn, NC. 11/15/22-6/12/23Exceptional Children's TeacherEducated fourth grade students with special needs in Math using Word Numbers and Reading using SPIRE and saw growth in their ability to retain information and learn.Kings Fabulous Cleaning Service Hagerstown, MD 11/2/21-11/2/22HousekeeperCleaned residential and/or business locations for new and existing clients to include: bathrooms, kitchens, bedrooms, studios, etc.Eclerx Fayetteville, NC 4/20/21-11/5/21Customer Service RepresentativePosted payments to customer accounts, answered billing inquiries, and explained cable, internet, and/or phone service questions. Provided technical support for customers with cable, internet and/or phone services.DSSFayetteville, NC 11/26/18-10/25/19 Income Maintenance Caseworker IIProcessed & interviewed Medicaid recipients based on pay stubs, w-2s, and tpi.Completed office visits with members & completed changes.Notified supervisor of complex cases that required further assistance as needed.Sykes Fayetteville, NC 4/2/18-6/30/18Customer Service RepresentativeProcessed credit/debit payments for AT&T customers.Answered billing inquiries, assisted with billing errors & provided excellent customer service.Provided technical support for cell phone service members when needed.Home Instead Fayetteville, NC 7/27/15-4/1/18CaregiverProvided care to a senior who experienced Alzheimers, dementia, and/or other mental or health conditions.Spent quality time with and ensured the client does not harm self and/or others.Showed empathy and patience with patients.Ran errands for patients and obtained basic needs also.AmeriHealth DC Washington, DC 5/26/13-3/31/15Care CoordinatorProcessed authorizations for DC Medicaid health insurance members.Communicated with medical assistants and doctors about our members healthcare coverage.Handled high call volume with inquiries of ICD9 codes or CPT/HCPCS codes in a call center.Worked as a team to educate members, using HIPPA, PI, and provided effective patient care.Chartered Health PlanWashington, DC 11/2/10-5/24/13Utilization Management SpecialistEntered authorizations for DC Medicaid insurance members.Communicated with doctors and medical assistants in reference to member procedures and/or prescriptions.Care Coordinator Assistant 7/26/10-11/1/10Processed authorizations for pregnant moms and babies in the DC area.Referred pregnant members that are high risk, coping with mental health issues, and interested in the Healthy Start program.Interpreted physician orders to approve authorizations based on medical necessity.Health Right 6/30/10-12/1/09Washington, DC.Case ManagerManaged patient care by educating patients on their condition. Entered data and organized spreadsheets for Healthy Start members. Used HIPAA and PHI to maintain patient privacy and assist in necessary quality of care.Accountemps-Healtg Right 6/01/09-11/30/09Washington, DC.Member ServicesEntered authorizations for Medicaid and Alliance health members. Processed authorizations for Inpatient, Outpatient, DME vendors, and prescriptions in a call center.EducationMethodist UniversityFayetteville, North CarolinaBachelor of Science in Accounting, Dec. 2005 |
