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Click here or scroll down to respond to this candidateCandidate's Name
MELLUSOCONTACTPHONE: PHONE NUMBER AVAILABLEEMAIL: EMAIL AVAILABLEPROFILE Results-driven leader with 15+years of experience inCustomer Service, BusinessDevelopment, Sales, AccountManagement,Performance-BasedMarketing, Audit andCompliance, Technology,Governance and RiskManagement Experienced in distribution,inventory, controlmanagement, logistics andsupply chain. Providing broad-basedsupport to VP of Sales andForecasting Outstanding customer servicementality and work ethic Strong interpersonal,teamwork, and leadershipskills Conscientious self-starter,fastidious attention to thedetails, time management &organizational skills toWORK EXPERIENCEHoliday Inn Club Vacation Corporate -IT Governance, Risk & Compliance AnalystMay 2022 March 2024 Facilitate all required Payment Card Industry (PCI) monthly and quarterly point of sale machine audits, inventory control risk assessments to ensure compliance with the PCI Data Security Standards (DSS) and continuity for credit card business transactions. Collaborate with company stakeholders and third-party vendors to confirm software compliance with the companys point-of-sale machines, ensuring best practices for upgrade methodology & testing. Perform new vendor and service provider onboarding utilizing the PCI DSS as a guideline for assessing risk to the company. Execute annual PCI audits & risk assessments, obtaining and reviewing pertinent documentation. Work together with our technology team members to remediate any issues that may negatively impact the companys strict compliance program. Perform User Access Recertifications for service providers, vendors, contractors, and internal company team members to ensure the least privilege roles and responsibilities are granted allowing the company to maintain PCI and Sarbanes Oxley(SOX) Compliance. Review all company policies, procedures, and standards to identify gaps that may compromise the companyscompliance program. Facilitate remediation of identified gaps with company stakeholders. Publish to the company portal when complete. Perform Risk Assessments, utilizing formal methodologies and frameworks. (PCI; SOX; NIST; COBIT, etc) Performed physical security site audits to comply with PCI controlsmanage short, medium, andlong-term projects. Willingness to take on addedresponsibilities to meet teamgoals.EDUCATIONStrayer UniversityJanuary 2017 September 2018Bachelor of Business Administration,concentration in ManagementCompleted a 4-year degree in 20months.Presidents Honors listSurinaamse Pedagogische InstituutOctober 2000- August 2004Associate in Elementary Education.This School is in Suriname, SouthAmericaCERTIFICATION CompTIA A+ CompTIA Network+ Certified Information SystemAuditor (CISA) Certified Scrum Master (CSM) Business Analysis Foundations(IIBA) Business Analyst and ProjectManager Collaboration (IIBA) Measuring Cyber Security Risk Cybersecurity In Azure withSecurity Center Vulnerability Management Licensed Real Estate agent inFlorida and South CarolinaSKILLS Languages: Written andverbal English and Dutch Experience remediating issueswith Credit Card tokenizationService Providers Documents/Presentations:Microsoft Word, MicrosoftPowerPoint/SharePoint Other: Microsoft Windows,Microsoft Outlook Lead annual control reviews while collaborating with team members to create or rewrite controls based on changes within the corporate environment. Document compensating controls when required in accordance with the companys strict compliance programs. Work within the companys Service Management tool, ServiceNow and auditing tool, Auditboard, to request and share evidence between technical teams. Perform audits within Asset ManagementProject manager Delivery Lead Mentorship
Regus India Asset Deployment Coordinated asset management functions between the new India location and the companys current asset management team ensuring the companys asset policies and procedures are adhered to globally. Worked closely with technical team members enabling the automated standard provisioning process of all company assets. Lead the implementation of the UKG HR application communicating with local and global HR team members for our new offshore location.Travelers Guard Gate at Orange Lake Facilitate agile cadence on behalf of the operational Excellence platform engineering team to execute on the Travelers Gate project. Developed and maintained strong relationships with stakeholders and project manager. Facilitated in planning and managing project tasks to meet deliverables in a timely manner. Clear communication and alignment on project goals and dependent task Manage Project Task and delivered ahead of time. Grant Thornton LLP Employee Benefit Plan Audit Analyst January 2022 May 2022 Coordinate multiple components of the audit with various internal and external stakeholders. Monitor and track client requests through proprietary project management tool. Support audit engagement teams in various administrative activities Aptitude to follow firm standards and apply them accordingly. Establish and maintain relationships with engagement team members at various levels.Gildan Branded Apparel SRL, Finance Chargeback/Credit Analyst, AR May 2017 2021TOOL EXPERIENCE Qlikview AS400 Enterprise 1 (E1) JDE SAT KPI Agiloft Crowdstrike Qualys LogRhythm SIEM FreedomPay Sales Force Kronos Smartsheet Power BI SQL Server Reporting Service Service Now DSFM Audit Board CRM B2B Manage high-volume accounts such as Kohls, Dicks Sporting Goods, Joanns, Target, Under Armour, Belk, Hamricks, Publix, Rite Aid, Walgreens, Bealls, etc Resolve issues by working collaboratively with cross functional teams across all divisions. Research validity of compliance and violation offsets. Research chargebacks and claims; dispute invalid claims; issue return authorizations, deductions, and credit memos for customer accounts. Post credit memos to appropriate ledgers and perform reconciliation. Code payments received from customers. Analyze major customer accounts and compare their sales versus offsets.Gildan Branded Apparel SRL, Customer Service Lead/RA Specialist November 2014May 2017 Troubleshoot customer service gaps and workedcross-functionally to resolve issues. Researched chargebacks and claims; issued return authorizations and deductions for customer accounts. Supported production department; coordinated third-party shipping to customers; set up and managed routing tables. Generated daily reports (e.g., pick reports and in-stock report) Managed CRM inbox and B2B website, set up new customers on the B2B website. Created documentation and training materials. Supported end-users in using business application software. Gildan Branded Apparel SRL, Sales & Forecasting Analyst June 2013- October 2014 Provided broad-based support to the VP of Sales and Forecasting Prepared and distributed sales and inventory performance reports (daily, weekly, and monthly) at warehouse, distribution center, and point of sale level. Analyzed sales, inventory, and replenishment trends to ensure proper levels of inventory throughout the supply chain utilizing BI, Qlikview, AS400, E1and JDE Monitored daily, weekly, and monthly customer orders and shipments vs. forecast and developed corrective action plans. Utilized Walmarts Segmentation Analysis Tool (SAT) Monitored key performance indicators (KPIs) for assigned categories and recommended actions to maintain required levels (e.g., order fill rates, store in-stock percentages, distribution center outages, on-time delivery, sales to inventory ratios, weeks of coverage, and forecast error rates. |
