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EDUCATIONSUFFOLK UNIVERSITYBoston, MAMaster of Business AdministrationBABSON COLLEGEWellesley, MABachelor of Science inBusiness AdministrationKEY AREAS OF EXPERTISEBusiness ManagementOffice ManagementBusiness DevelopmentAdministrative ProcessesProgram DevelopmentProject ManagementProcess ImprovementData Research & AnalysisFinancial AnalysisReport GenerationStaff Training & DevelopmentWorkflow OptimizationCustomer & Client ServicesRelationship ManagementProactive Problem SolvingEffective CommunicationCritical & Creative ThinkingExcellent Organizational SkillsAstute Attention to DetailTime ManagementResults-driven professional with a background in managing office operations and providing comprehensive oversight and support of project and program initiatives in fast-paced, deadline-driven environments. Adept at building collaborative relationships with internal and external business partners while focusing on organizational goals and objectives, the long term vision, and providing superior service across the board.PROFESSIONAL EXPERIENCEUS CENSUS BUREAU, Des Moines, IA  2019 to 2020Senior Administrative ClerkWorked closely with US veterans to complete the employment application processResearched and gathered data to obtain veteran discharge papersPerformed administrative tasks in support of census field staffProcessed daily casework assignments and filing documentsTrained office employees on USA Federal employee policies and proceduresConducted phone interviews that resulted in the recruitment of 50 field supervisors and 3.4 thousand enumerators for the State of Iowa(Unrelated part-time positions  2018)WELLS FARGO BANK, Des Moines, IA  2017Client Services Income Collection ConsultantConducted outgoing phone calls for the collection of 90+ days past due line-of-credit and personal loansConsulted with clients to establish alternative repayment plans and payment schedulesHandled spanning collection issues, customer refunds, account adjustments, client discrepancies, and short paymentsMonitored and maintained assigned accounts, boosted accounts receivable collections, and reduced account delinquenciesWorked with sales and senior management to accelerate the collection process when required(Full-time primary caregiver for mother with Alzheimers  2011 to 2016)US CENSUS BUREAU, Providence, RI  2009 to 2010Field Office Operations ManagerParticipated in all phases of field operations for the 2010 Federal census covering territories in Massachusetts and Rhode IslandOversaw all activities of field data collectionSupervised a team of Census field supervisors and office support clerksOrganized a diverse informational program for ethnic community associations to publicize census employment opportunitiesCollaborated with the Director to test, select and train qualified multi-lingual individuals for all numerator and clerical positionsLOVELY AND COMPANY, Providence, RI  2006 to 2009Office Manager, Registered Financial PlannerManaged daily office operations for a privately owned financial planning companyExecuted stock, bond, and options trades based on strategic research and analysis and client and Company owner requestsTransferred and processed paperwork for over 400 existing and new accounts within meticulous guidelinesDeveloped and implemented analytical tools to track revenue and expensesCreated internal documentation to ensure compliance with SEC and State obligations and industry-wide regulatory auditsEducated returning veteran families on financial, insurance, and retirement plansEarned the Series 6, 7, and 63 required licenses(Experience before 2006)PNC BANK GLOBAL INVESTMENT SERVICING, Westborough, MAInvestment Control Manager Specialist (promotion)Investment Control Supervisor (promotion)Senior Controller (promotion)ControllerManaged all phases of SEC, state regulators, and internal auditsSuccessfully bolstered unit profitability through diminished restitution of payments to clientsTrained and mentored a team of direct report accounting supervisorsOversaw the identification and correction of bookkeeping inaccuracies in mutual fund shareholder accountsDeveloped new policies and procedures manuals