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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Frost Flower WayFountain Inn, SC Street Address
USAPhone: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLEObjectiveObtain a position where my skill set, including education, experience and motivational drive will prove I can benefit those your organization may serve.Employment HistoryEmpatia Palliative Care (formerly Promedica) 01/2023- 2/9/2024(Merged/Closed offices)Patient Care CoordinatorCoordinate and direct all day-day operational activities related to the administration of the Palliative Care/Hospice Department (data-entry, sending out discharge papers, handling complaints, talking with patients primary care providerHandling extensive confidential and HIPAA privacy documentsProcessing and setting up referrals by obtaining sufficient admission and insurance information in order to ensure appropriate and timely admission of patientsRecord the outcome of calls either manually or in an automated manner, make follow-up calls as necessary, and identify/refer to alternative resources when applicableDuring business hours, contact the patient and family within 1 hour of receiving referral to inform m them of the referral and how it will be handled, answering any questions they may haveMaintain communication with pending patients/families and referral sources and routinely follow the progress of prospective patients and those referrals not taken under care (NTUC)Coordinate and maintain effective and efficient scheduling for the Nurse Practitioners to include geographical considerations that may impact time management and company costEnsure appropriate reimbursement by identifying potential payer sources, verify benefits with payer sources (as required by department organizational structure), obtain initial authorization if necessaryAssist staff with submitting documents related to the credentialing with payers and maintaining a credentialing logAdvise Palliative Care Team of patient acceptance of services and provide all relevant information including accurate insurance and admission information in order to ensure appropriate disclosure of rights and responsibilities, financial liabilities and benefit plan details to patient and their familyManage all daily clinical records functions including establishing and implementing clinical records policies. Ensure clinical record systems are maintained in compliance with state and federal regulation and company policiesEstablish and maintain professional/productive relationships with all referral sourcesAct as a resource for patients and community regarding Palliative/Hospice CareOverseeing and coordinating Interdisciplinary Team (IDG) meetings with Program Director/NPs to discuss each patient health and best medical treatmentTalking extensively to patients regarding health conditions and follow-up appointmentsOverseeing various offices of other Care Coordinators when on vacationGathering and sending out daily Progress Notes to the primary care physician and specialistBon Secours/Mercy Health 03/2022- 01/2023Remote SchedulerCommunicate issues/problems with various nursesMaking good judgement calls when it comes to having to make a quick decisionHandling confidential informationProvide clear verbal instruction and directions to patientsAbility to effectively use technology to complete my workGathering important and lifesaving information from patientsUsing listening skills effectivelyExtensive typing/data-entryTalking extensively to patientsTransferring and deciphering when to Nurse TriageVerifying and entering correct insurance informationHandling and calming down difficult/temperamental patientsPutting correct appointment notes in the systemWorking with various computer software such as Epic, Salesforce, Cisco JabberWorking with various providers office from South Carolina, Virginia, Ohio, and KentuckyHandling & scheduling Hospital follow-ups, Discharges, ED/Urgent Care Visits, Adult & Child Pre-ops, Diabetic follow-ups, Well Child VisitsTactile Medical 10/2021- 03/2022(Not enough work in my assigned locations)Patient TrainerReview and complete required paperwork with patient and answer questionsIdentify, escalate, and communicate problemsHandling confidential informationProvide clear verbal instruction while demonstrating to patients and/or caregiversAbility to effectively use technology to complete workPatient contactScheduling appointments with patientsSubmit necessary paperwork to Corporate for processing within established guidelinesTravel up to 80% within assigned territoryWorking on various report queuesOrdering suppliesEnsure the patient can effectively use our products for LymphedemaBon Secours Hospital (St. Francis) 10/2019-09/2021Office Coordinator/Endoscopy TechnicianPatient schedulerScheduling patients with Epic softwareHandling confidential informationWorking on referrals from other outside physiciansHandling physical therapist personal schedulePatient contactCalling patients if a conflict in scheduling arisesTaking patient paymentsHandling insurance verification/denialsWorking on various report queuesOrdering suppliesPerforming colonoscopies and EGDs side by side with providerPerforming extensive procedures such as colon polyps or any health concerns from patientApogee Physicians 02/2017-09/2019 (Contract w/hospital ended)Patient Information CoordinatorSupporting several physicians on an administrative levelProperly distributing patients between providersMeet with each physician dailyCreate a daily rounding list by 7:00 a.m.Handling confidential information and security of sensitive informationData entry of patient information for billingGather needed documentation from chartPatient visits every dayDistribute final rounding list to clinicians, floors, and nursing stationsVerify insurance, verify documents faxed to PCPAssist with PCPs appointments if necessaryLiaison between hospitalists, hospital staff, and Apogee Corporate officesInteract positively with providers providing feedbackAcknowledgement to emails in a timely manner, within 24-48 hoursEducationHigh School DegreeCertificate of Completion, ASCP Certified Phlebotomist, Delta CollegeAssociates Degree, Business Executive Administration, Baker College of MuskegonCertificate of Completion, Sterile Processing Technician, Baker College of Muskegon |
