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Title Customer Service Cyber Security
Target Location US-PA-Pittsburgh
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLELINKEDIN LINK AVAILABLEEducationRobert Morris UniversityBachelor of Science in Cyber Security and Digital Forensics GPA: 3.4/4.0 Deans ListCommunity College of Allegheny CountyAssociates of Science in Cyber Security and Digital Forensics GPA: 3.4/4.0 Deans ListTechnical SkillsCoding Experience: Java, Python, Excel, HTML, and SQL Operating System Experience: Microsoft Windows, Linux, macOS, and iOS Relevant Coursework: Ethical Hacking, Malware Analysis, Database security, and general IT skills Software Experience: Wireshark, Nmap, Zenmap, Splunked, Aircrack, and Proofpoint (email security) Professional ExperienceGrahams Bakery, Pittsburgh, PAOperations June 2022 - October 2023 Assist in operations and management of the business. strategize process improvements Increase efficiency of existing processes and procedures Oversee materials and inventoryBest Buy, North Fayette, PAAsset Protection Specialist April 2018 - April 2020 Performed risk assessments to identify potential hazards and develop proactive strategies for mitigation. Provided exceptional customer service by addressing customer inquiries and resolving issues promptly and professionally. Implemented security procedures to ensure the safety and well-being of staff and visitors. Monitored surveillance systems to detect and respond to suspicious activities. Resolved conflicts between team members through effective communication and mediation. Utilized investigation techniques to gather evidence and conduct thorough internal investigations.Customer Service Specialist July 2016 - April 2018 Assisted customers with their needs and issues via in-person interactions Coordinate with customers to resolve any billing inquiries Resolving customer issues to improve overall customer satisfaction Informing customers about products and servicesWarehouse Specialist October 2020 - January 2021 Seasonal warehouse work for the holidays during COVID Nevillewood Country Club, Presto, PAGolf Operations July 2019 - November 2019 Focused on member satisfactionCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLELINKEDIN LINK AVAILABLECollegiate InvolvementCyber Security Workshops and discussionsTeambuilding and professional development Volleyball ClubCompetitiveness, team building, and assertiveness

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