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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVEDynamic and results-oriented insurance professional with extensive experience in auto and property claims adjustment. Proven track record of successfully investigating, evaluating, and resolving complex claims, ensuring prompt and fair resolutions while exceeding customer expectations. Skilled in coverage analysis, liability assessment, negotiation, and delivering exceptional customer service. Seeking to leverage expertise and achievements in a challenging role within a dynamic insurance organization.EXPERIENCEDesk Examiner Property, Alacrity SolutionsAugust 30, 2023- September 17, 2023 Maintained a detailed file inventory and produced comprehensive reports to meticulously document the status of claims, review estimates, and facilitate settlement negotiations. Coordinated with emergency response teams or provided support to affected individuals through crisis management initiatives. Responsively address inquiries via written correspondence and phone channels within statutory timeframes, maintaining effective communication with insurance carriers, clients, claimants, repair facilities, legal representatives, and appraisers. Time Gap of Employment: As an Independent Adjuster, the contract ended early, due to the unexpected deviation in the claims process, there was no work available. I spent time traveling, ready to get back into the workforce as a full-time employee. AUTO LIABILITY DESK ADJUSTER, ALACRITYFEBRUARY 6, 2021- NOVEMBER 16,2022 Thoroughly examined homeowner polices to ascertain coverage for losses and identified the root causes of property damage. Orchestrated field assessments by adjusters and contractors reconciling insurance estimates with contractors evaluations. Spearheaded review and negotiation of settlement amounts, collaborating with third-party vendors to ensure superior services. Investigated, evaluated, and resolved auto claims, resulting in a 20% increase in claims settlement efficiency. Conducted thorough coverage analyses, identifying discrepancies, and maximizing claim recoveries by 15%.2 Exercise sound judgment in evaluating the legal implications of claims, effectively minimizing company liability, and promptly escalating potentially risky claims to the legal department for further review. Negotiated settlements with claimants, achieving an average savings of 10% on claim payouts while maintaining high customer satisfaction. Provided exceptional customer service, resulting in a 95 % customer satisfaction rating. Evaluate documented damages, including property damage reports and supporting documentation, to substantiate claim validity and accurately assess the extent of losses incurred.Time Gap of employment: After my contract as an Independent Adjuster concluded, I Took time out to travel. Now, I am eager to transition back into full-time employment. Bodily Injury, Crawford and CompanyMarch 3, 2020-April 7, 2020 Conducted initial contact with insured parties, delivering comprehensive updates on claim status, and ensuring prompt resolution. Initiated negotiation processes with attorneys to expedite claim settlements, demonstrating adept communication and negotiation skills. Managed claims efficiently during a period of low claim flow, optimizing workflow to maintain productivity and service quality. Released due to low claim volume, indicating adaptability to dynamic work environments and commitment to excellence in service delivery. PROPERTY DESK ADJUSTER, RENFROEAUGUST 28, 2020 FEBRUARY 2, 2021 Performed in-depth analysis of homeowner insurance policies to determine coverage eligibility for various types of losses, including property damage and personal injury, requiring a comprehensive understanding of policy language and exclusions. Utilized expertise in property damage assessment to identify the root causes and extent of damage, facilitating accurate evaluation and determination of claim validity. Coordinated and facilitated field assessments conducted by adjusters and contractors, overseeing the inspection process to ensure thoroughness and accuracy in documenting property damage and associated costs. Skillfully reconciled insurance estimates with contractors' evaluations, leveraging strong negotiation skills and attention to detail to achieve fair and equitable settlement amounts for claimants. Collaborated closely with third-party vendors and service providers to deliver superior services and expedite claim resolution, ensuring optimal outcomes for policyholders while adhering to company standards and regulatory requirements. 3Time Gap of Employment: As my fathers health was gradually declining, I made the decision to prioritize his care and spend the remaining time he had left with him. Consequently, I didnt accept new contracts during that period.ENVIROMENTAL DESK ADJUSTER, WORLEYSEPTEMBER 3, 2018 DECEMBER 23, 2018 Managed claims resulting from gas explosions, providing support and assistance to affected. Coordinated temporary housing and transportation arrangements for displaced families, ensuring their comfort and safety. Facilitated communication between insurance company, emergency response teams, and other stakeholders to expedite claim processing and resolution. Conducted thorough investigations to ensure accurate reimbursement for evacuations, medical costs, and property damages. Produced detailed reports documenting the status of claims and negotiated with stakeholders to reach fair settlements. Provided crisis management support to affected individuals, offering guidance and reassurance throughout the claims process.Time Gap of Employment: Following completion of my contract, I dedicated time to training and acquiring additional licenses to enhance my prospects for securing future employment. PROPERTY DESK ADJUSTER, JACOBSONAPRIL 3, 2017-DECEMBER 28, 2017 Conducted detailed investigations of property claims, ensuring accuracy and completeness of information. Reviewed insurance policies to determine coverage and liability issues. Evaluated property damages and determined coverage eligibility based on policy terms and conditions. Cultivate positive relationships with clients and insured parties to ensure satisfaction and trust. Negotiated settlements with claimants, achieving fair and equitable outcomes while adhering to company guidelines. Collaborated with internal teams and external vendors to facilitate the claims process and expedite resolutions. Maintained accurate documentation and records of claim activities, ensuring compliance with regulatory requirements. Ranked as the top performer in claims production, consistently exceeding targets. Played a pivotal role in mentoring and training team members under the guidance of the Team Lead.Liability claims adjuster-autoOctober 13, 2014-November 28, 20164 Investigated and evaluated auto liability claims, ensuring accuracy and fairness in settlements. Collaborated with internal teams and external stakeholders to streamline claims processes and improve efficiency. Provided training and mentoring to junior adjusters, contributing to their professional development and team performance. Maintained thorough documentation and records of claim activities, ensuring compliance with regulatory requirements. Conducted interviews with claimants, witnesses, and other parties involved in accidents to gather relevant information. Prepared detailed reports and documentation to support claim assessments and settlements.REFERENCE:Tawanna GibbsFormer Co-Worker for Five YearsPhone: PHONE NUMBER AVAILABLEDenise JonesFormer Co-Worker for Ten YearsPhone: PHONE NUMBER AVAILABLETammy HolmesFormer Co-Worker for Three YearsPhone:PHONE NUMBER AVAILABLECERTIFICATION/SOFTWARE PROFICIENCY Simbility ECS State Farm Estimate State Farm Policy Certification Adjuster 101/Alacrity Solutions State Farm Auto Certifications Tower Hill CertificationSKILLS Coverage Analysis Negotiation Skills Customer Service Team Leadership Documentation PROBLEM Solving Attention To Detail5 Time Management |
