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Click here or scroll down to respond to this candidateCandidate's Name
Motivated and passionate IT Engineer with 7 years of experience andeducation in the software and technology field. Effectively monitor and report on issues with stakeholders, developers, and leadership to drive business success.9006 Spence CtGotha, FL 34734PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCENintex, Remote Support EngineerFEBRUARY 2023 - PRESENT 2023 Support automated software solutions used to optimize business processes (cloud and on-premise) Actively contribute to the internal and external knowledge base, creating and editing articles to document customer software and technical solutions Communicate and manage meetings with customers to resolve their integrated Nintex K2 software Replicate issues and debug solutions with the developers Review code and logs with developers to resolve logic and role errors Debugging in the console Resolve setup wizard and installation issues Resolved database issues including errors in forms, access, etc. Write scripts and run SQL queries Filled out operations requests on higher priority issues Utilize Salesforce to document the support cases; Jira was also used for development tasks Knowledge of Microsoft web server and development products(i.e Visual Studio, IIS and IIS plugins) Experience in setting up infrastructure - Active Directory, load balancing and packet capture analysisWiley, Remote Sr. Technical Support SpecialistJULY 2021 - DECEMBER 2022 Level 2 escalation representative Identified problem and deployed solutions Answered calls and chats to troubleshoot user interface issues on roughly 10 software platforms Reported bugs in Jira and ServiceNow then coordinated with developers on resolutions Resolved support cases daily in Salesforce including software installations and computer diagnostics Documented customer facing procedures Held outstanding customer satisfaction rate Promoted to Social Media ManagerPROGRAMMING LANGUAGESAND FRAMEWORKSProficient: HTML, CSS,JavaScript, Bootstrap, Node.js,JSON, MySQL/SQL Databases,REST APIs, Python, Postman,Console / Powershell, IISBeginner: C++, C#, .NET,Java, JQuery, SeleniumTOOLS AND OPERATINGSYSTEMSGIT, Github, JIRA, Confluence,Sharepoint Integrations,Microsoft, Windows, Linux,Visual Studio Code, Eclipse,ServiceNow, SalesForce,Nintex K2 Software, Oracle,Active DirectorySKILLSAgile Development, QualityAssurance, Technical Support,Debugging, Testing LifeCycles, Requirement Analysisand Design, Test ProcedureDocumentation,Object-OrientedProgramming, DesignPatterns, Web Design,Database Administration,Minimal Automated Testingand Scripting, ProductDevelopment, UserAcceptance Testing,Regression Testing, IterationTesting, Performance Testing,Virtualization/VMware, BasicSecurity, TroubleshootNetworks, Servers,Asurion, Remote Technical Customer Service Representative for UBreakIFixAPRIL 2021- JULY 2021 Answered calls and troubleshooted broken devices (phones, tablets, gaming systems, computers, etc.) Provided technical solutions to resolve customer issues Performed data entry and lookup for pricing and quotes Responded to reviews and triaged customer feedback OneSupport, Remote Technical Support Representative JULY 2020 - MARCH 2021 U.S. based service provider for technical support solutions Identified and fixed issues related to computers, software, smartphones, networks, tablets, etc. Contracted through Texas Workforce Commission to help support unemployment claims Tasks primarily included solving website questions, working within the database system to retrieve data, queries and data entry within forms, and customer supportTekPartners, Orlando, FL Junior .NET Developer Contract for RadixxOCTOBER 2019 - NOVEMBER 2019 Worked on a short-term junior developer contract for Radixx airline merchandising and distribution platforms Completed tickets within .NET and C# environment from the JIRA backlogHDSupply, Orlando, FL Co-Op Enterprise Linux Analyst JUNE 2019 - AUGUST 2019 Summer internship program with the Linux team Completed projects and software tasks assigned to me with peer Included in daily standup meetings Learned python by practicing project examples Learned querying with PuppetDB hosted on a VM Identified, documented and reported bugs, errors, and other issues within software applications during regression and acceptance testingCompuCor Software Solutions, Inc., Remote Junior Intern Software DeveloperSEPTEMBER 2017 - JANUARY 2018 Helped create several websites currently being developed for CompuCor including an event tracking and scheduling site in C# and ASP.Net with a SQL Server database backendThis tracker utilizes APIs to external sites like weather and traffic Conducted informal integration testing with manual test proceduresInfrastructureCOURSESSecurity, A+ Hardware,Network Fundamentals,Security Fundamentals,Computer Hardware, WebDesign, TCP/IP, WindowsProfessional, SuccessStrategies, Introduction toComputer Operations,Windows Server, WindowsNetwork Infrastructure,Designing Security for aWindows Network Lab, SQLProgramming, A+ Software,Introduction to DatabaseManagement, Routing andSwitching, COmputer SystemModeling, ComputerProgramming DesignEXTRACURRICULAR ACTIVITIESCello First Chair and AwardRecipient, Ranked Life Scoutin Boy Scout Program, Leapsand Bounce EventManagement Startup,Volunteered for Eagle ScoutProgram, Actively VolunteerEDUCATIONFlorida Technical College, Orlando, FL Bachelor of Science in Information Technology, Networks, Programming and Web DesignJANUARY 2019 - DECEMBER 2021 Licensed and Accredited College Accelerated Online Learning Program Received Notifications of Exceedance from the Academic Progress Evaluation Board for Several Courses Graduated with 3.2 GPAUniversity of Central FLorida Coding Boot Camp, Orlando, FL Continuing Education CertificateJUNE 2017 - JANUARY 2018 24-Week Full-Stack Development Course |
