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Click here or scroll down to respond to this candidateCandidate's Name
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EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer Care Specialist Work ProfessionalOver 25 + years of experience in fast-paced Hospitals, Clinics, and Call care settings and much moreCustomer Service Skills, Remote ServicesFlexibility to learn and grow in a fast-paced customer-focused environmentExcellent oral and verbal skillsMulti-tasking and Problem-Solving skillsStrong telephone etiquetteCommunication SkillsMicrosoft ApplicationsOutlook, Word,PowerPoint, Excel,Inbound/Outbound phone callsResearch/Resolve Customer RelationsSales, Troubleshooting,EMR Electronic Medical RecordsAnalytical SkillsCritical ThinkingAccountingTechnical SupportManagerialAttention to DetailOrganization SkillConfidentialitySkilled MultitaskerEpicCernerDispute ResolutionCash CollectionFraud AnalysisFraud DetectionInvestigationFraud PreventionEducationUtah State University-2023Certified Remote ProfessionalUtah State University-2023Certified Tech Sales ProfessionalLincoln Tech Institute-2014Billing and CodingLincoln Technical Institute-2010Medical AssistantOdessa College-2023Bookkeeping And Accounting A.A.SHari- Hospital Association Of Rhode Island-1996Certified Nursing AssistantExperience/Skills:2020/ Present Novant Health Forsyth Medical CenterHealth Information SpecialistStrong interpersonal and communication skills/Processing medical records requestComfort with technology, including patient records software/Microsoft Word and ExcelBasic understanding of medical terminology/ documentationAttention to detail and time management skills.Problem-solving and critical thinking skills.Multiline phone system/Answering inbound/outbound calls.Technical Support/Troubleshooting /Dispute resolution2022- Reeves Regional Rural Health Clinic:Conduct over 10 daily preliminary evaluations via in-person and over the phone to other facilities.Past medical history, vital signs, and documentation with accurate resultsCommunicated clearly and effectively with patients and family members to verify information to determine the purpose of the visit and record and document medical history.Conducted weekly and monthly inventory of supplies using facility cost reporting records.Experience as Surgical Assistant to a General Surgeon who works well under pressure, with supreme confidence.Adept at preparing surgical instruments properly assisting any surgery and cleaning of instruments.2020-2022- Family Dollar:Interface with customers daily via phone and face to face to face to ensure a high-quality experience and identify resolutions to order issues.Drive training initiatives to enhance product knowledge and sales techniques for team members.Led a team of 16 cashiers, defined workflows, evaluated performance, and provided mentorship to facilitate professional growth.Coordinate with the store manager to oversee all aspects of store operations including inventory management, sales forecasting, staff scheduling, customer service-related issues.Tracked inventory and ordered supplies encouraging cost-effective solutions.Kept physical files and digital records organized for easy updating and retrieval.Fraud Analysis/Fraud Disputes/Fraud detection/ Investigation2019-2020 St. David Rehabilitation Center:Compassion and EmpathyWorked with patients suffering from debilitating conditions such as back pain, arthritis, fractures, sports injuries, head injuries, and Cerebral PalsyRecommended equipment and in-home modifications.Assisted in primary care to patients and providers in recognizing, treating, and managing mental health and emotional health.Skills:HIPPA Compliant/ConfidentialityCross Selling/UpsellingPayrollCustomer Service/Empathy/CompassionTeam LeadershipReliable & PunctualBilling & CodingExam Room SetupReferralsProduct MerchandisingOperations ManagementProcess ImprovementStaff DevelopmentRetail SalesAble to follow Complex Instr.Honest/ Culturally DiverseNegotiation Skills4-Step Sales ProcessSalesforce EssentialsRisk ManagementLifeEverything I have learned has been real-life experiences with minimal educational background. Thanks to all the establishments I have worked at, have given me many experiences in life. |
