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SKILLSAppointment SchedulingClient Relationship BuildingAttention to DetailProblem-SolvingProfessional DemeanorCustomer ServiceTeamwork and CollaborationStrong Work EthicData EntryStrong OrganizationOffice ManagementGreeting and Seating ClientsEDUCATIONDowners Grove SouthLove Real Estate SchoolOnline + 10/2023Real Estate Brokers LicenseTCDAddison, IL - 06/2019CosmetologyCERTIFICATIONS+ Licensed Real Estate BrokerPROFESSIONAL SUMMARY- Maintains professional appearance and demeanor and expertlycompletes assigned tasks with focus on quality. Dependable, out goingand quick-learning team player with effective communication andorganization skills.WORK HISTORYBMW AUTO NATION - Appointment CoordinatorWestmont, IL + 07/2022 - Current- Assessed customer needs and responded to customer emails and calls.-Collaborated with team members to improve overall productivity andcommunication within the office.- Directing customers to the right location within the dealership- Answering phones/ calling out to customers- Managed high call volume while maintaining professionalism andaccuracy in appointment bookings.IKEA - Customer Service CashierBolingbrook, IL + 03/2021 - 04/2022+ Enhanced customer satisfaction by efficiently handling transactionsand addressing inquiries.+ Maintained a clean and organized workspace, promoting a welcomingenvironment for customers.+ Assisted in training new employees, ensuring they wereknowledgeable about company policies and procedures.+ Collaborated with team members to ensure smooth operations duringpeak hours.+ Resolved customer complaints with professionalism and empathy,resulting in increased customer loyalty.Target - Beauty AdvisorWillowbrook, IL + 03/2019 - 06/2021+ Increased sales revenue by effectively upselling and cross-sellingbeauty items based on client needs.+ Maintained an organized and visually appealing product display,resulting in increased customer interest and engagement.+ Kept up-to-date with industry trends, allowing for knowledgeablerecommendations of current best-sellers and emerging products.+ Answered customer questions about products and services, helpedlocate merchandiseGreat Clips - ReceptionistDarien, IL + 01/2017 - 10/2018+ Streamlined front desk operations for increased efficiency byeffectively managing phone calls, emails, and walk-in clients.+ Greeted incoming visitors and customers professionally and providedfriendly, knowledgeable assistance.+ Kept reception area clean and neat to give visitors positive firstimpression.+ Collected payments, processed transactions