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Candidate's Name
Owings Mills, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceDirect Support ProfessionalChesapeake Developmental Support Services - Owings Mills, MD August 2023 to PresentAssisted individuals with intellectual and developmental disabilities in daily activities Administered medication to individuals as neededMonitored and recorded medical information for individuals Implemented health care related tasks as neededEnsured the safety and well-being of individuals under care Licensed Nail Technician/ReceptionistEvolving Beauty Makeover Studio/Nina The Nailer - Baltimore, MD May 2020 to July 2023Assess nail health and determine best treatment for optimal care Engage in customer consultations and provide necessary nail care services Greet clients as they enter the salonAnswer phone calls and schedule client appointments Handle payment transactionsProvide friendly and knowledgeable answers to client questions about products and services Keep track of inventory and order supplies as needed Customer ServiceTarget - Columbia, MDAugust 2019 to February 2020Developed and trained new customer service representatives on the proper handling of customer inquiriesHandled customer inquiries, answered questions, and resolved problems in a timely manner Established personal connections with customers, exceeding customer service expectations Lead Cashier/Production SorterGoodwill Industries - Ellicot City, MDApril 2019 to August 2019Supervised cashiers to ensure efficient operations and customer satisfaction Provided training and guidance to cashiers to enhance their performance Handled customer complaints and resolved issues in a timely manner Ensured customer service standards were met and exceeded Implemented strategies to improve cashier productivity and accuracy Lead HostessUncle Julios - Columbia, MDMarch 2018 to April 2019Addressed guest complaints and concernsHandled special requestsTrained new serversHandled multiple phone linesProvided exceptional customer serviceManaged reservation systemEducationOngoing Bachelors in Cybersecurity and NetworkingDeVry University-MarylandPresentSkills Multi-line Phone Systems Documentation review Communication skills Organizational Skills Medication administration Medical Terminology Time management Data Entry Computer literacy Crm systems Appointment scheduling Medical documentation Hospital Experience Customer service Attention to detail Medical office experience Organizational skills Multi-line phone systems Senior careCertifications and LicensesNail Technician LicenseCPR/First Aid/AEDIssued by National CPR FoundationID#:F3C31D92Certified Medication TechnicianIssued by the Maryland Board of NursingID#:MT0164833BLS CertificationIssued by the National CPR FoundationID#:99A1FF