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Mobile Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLETechnological SkillsComputer literate- Microsoft Windows, Apple, Linux, iOS, Android, Google OSMicrosoft Office- Word, Excel, Outlook, Exchange, PowerPoint, AccessSocial Media- Facebook, Linked-In, Skype, YouTube, TwitterSoftware knowledge- LibreOffice, VMWare, Amazon Web Service, ZoomEducation and TrainingCOMPLETION DATEISSUING INSTITUTIONLOCATIONQUALIFICATIONCOURSE OF STUDY05/2023University of Central FloridaOrlando, FLBachelors degreeComputer Engineering05/9/2019Eastern Florida State CollegePalm Bay, FLAssociates degreeComputer EngineeringExperienceIndependent Contractor (IT and Computer Repair)08/2016 PresentWorks as an independent computer technician and contractor for computer repair and IT workVarious projects for clients ranging from PC troubleshooting, installation, and deployment to installing networking equipmentConsults clients on projects where an IT professional is neededVaccine Scheduling Agent02/2021 05/2021 Mass Markets InternationalScheduled people for the Covid-19 vaccine in the State of Florida, working with the Florida Department of HealthAssisted in setting up vaccine appointments, answering questions related to scheduling and the vaccine, and informing on current and up to date information.Assisted with helpline and scheduling calls to resolve issues regarding scheduling and vaccine information.Customer Service Associate06/2020 12/2020 Lowes Home ImprovementProvided knowledge and experience to customers about hardware and tools.Demonstrated a knowledge of products, methods, and techniques in relation to home repair, general maintenance of hardware, manufacturing, and computing.Assisted customers with problems and provided possible solutions and tools that they could use for their current as well as future projects or problemsCORE Scholar Peer Tutor08/2018 05/2019Eastern Florida State CollegeWorked as a tutor for students in Microsoft Office (Word, PowerPoint, Excel, Access)Tutored students in the basic and advanced features and tools included in Microsoft Office, LibreOffice, OpenOfficeSupplied students with knowledge as to how to approach a problem, regardless of the context of the information, and find a path to best solve the problem.Provided students with opportunities to help themselves learn the material outside of the classroom while providing guidance and insight to solve the problem at hand.Technology Lab Assistant02/2018 08/2018Eastern Florida State CollegePerformed various duties such as maintaining computer equipment, doing general maintenance on various pieces of equipment, to answering and helping students with various issues.Demonstrated a working knowledge of computer hardware and software and showed the ability to communicate this knowledge with faculty and students alike.Showed an ability to use and maintain computer and general technological equipment in a careful and professional manner.Customer Service Associate11/2016 12/2016Toys R UsProvided knowledge and information to customers about toys and consumer electronics such as cell phones, tablets, video game systems and games, and flying drones.Demonstrated knowledge in products related to technology and appliances and maintained standards of inventory accuracy during store counts when closing.Merchandising and Pricing Associate06/2016 07/2016Sears Holdings CorporationAssisted in maintaining current prices of merchandise and helped assist customers in making informed decisions on purchases and sales.Worked in maintaining a friendly environment for customers and associates alike.Demonstrated knowledge in products related to technology and appliances and maintained standards of inventory accuracy.Occupational Licenses & CertificatesCERTIFICATION TITLEISSUING ORGANIZATIONCOMPLETION DATEMICROSOFT DIGITAL LITERACYCareerSource Brevard06/2015A+ CERTIFICATIONCompTIA07/2019NETWORK+ CERTIFICATIONCompTIA07/2020ReferencesAvailable upon request |