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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveChallenging position which ideally utilizes both my broad-based experience in healthcare customer service and technical communication.Education and CertificationsCertified Pharmacy TechnicianPharmacy Technician Certification BoardJanuary 2022Substantial coursework towards a Masters of Divinity DegreeDenver Seminary Littleton, COSpring 2006-Fall 2011BS in Journalism/Public Relations emphasisUniversity of Colorado Boulder, COQualificationsHealthcare Customer ServiceSince 2016, I have been a Customer Service Representative/Pharmacy Technician for Omnicare A CVS Healthcare Company. I field calls from nurses and other medical professionals, answering questions about filling prescriptions for residents of long-term care and assisted living facilities. I also track medications that are on back-order or have high copays informing family members of their financial responsibility,For five years, I answered customer questions about health insurance benefits and claims for Great West Healthcare which is now part of CIGNA. I also initiated pre-certifications for hospital stays and loaded physician referrals into a database. In previous call center positions, I fielded calls for hospitals and pharmaceutical companies. My quality assurance scores have always been superior, and I am both caring and diligent.Technical CommunicationMy broad-based writing experience includes designing, writing, editing, and producing user manuals for software used in the aerospace, higher education, manufacturing, and construction arenas.In addition, Ive written quick reference guides for word processing and data entry trainees. For McDonnell Douglas Corporation, I also edited governmental proposals and Computer-Based Training modules.Candidate's Name
3232 S. Newcombe St #10102, Lakewood, CO 80227PHONE NUMBER AVAILABLEEMAIL AVAILABLEEmploymentCustomer Service Tech/Pharmacy TechnicianOmnicareAugust 2016 to presentCustomer Service Representative/Customer Service Representative IIGreat-West HealthcareAugust 2000 to November 2005Hospital Services RepresentativeCall Connect CommunicationsAugust 1991 to 2000Technical WriterColumbia Computing ServicesDecember 1989 to December 1990Technical WriterSmall System DesignApril 1989 to December 1989 (contract)Senior Technical WriterMDC HoldingsDecember 1988 to April 1989Documentation SpecialistUnisyn Inc.June 1988 to December 1988 (contract)Technical WriterInformation Associates/CU SIS ProjectAugust 1985 to June 1988Computer Training CoordinatorAmerican Red Cross Mile High ChapterFebruary 1985 to July 1985Training SpecialistMcDonnell Douglas CorporationJuly 1983 to October 1984 (contract)VolunteeringChildrens Ministry Various RolesFirst Presbyterian Church of Boulder1988 to 2012Adaptive Ski InstructorNational Sports Center for the Disabled Winter Park, CO1986 to 2001 |
