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SUMMARYAdaptable student with knowledge of CPT Coding, HCPCS Codes, ICD-10 codes andregulations of Medicaid and Medicare. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.EXPERIENCETGP Franchising LLC - Team Lead/Membership Director Dallas, TX 02/2022 - CurrentCONTACTEMAIL AVAILABLEPHONE NUMBER AVAILABLEWharton, Texas 77488SKILLS Administrative Support Customer Service andAssistance Developed and implemented successful membership campaigns to increase overall retention rates Managed multiple projects simultaneously while meeting tight deadlines Provided excellent customer service when responding to queries from members via email or phone calls Maintained accurate records regarding current and prospective members' contact information Provided guidance and mentorship for junior-level staff members Supervised a team of membership staff while providing guidance on customer service best practices Worked with coworkers to complete tasks Participated in ongoing training to enhance own job skills and knowledge Experienced with social media and communications platforms Met deadlines while maintaining high-quality deliverables Focused on learning new skills and staying updated with industry changes. Clerical Support Microsoft Excel Electronic Patient MedicalRecord Reviewing PatientInformation Verbal and WrittenCommunication Payment Processing Medical Terminology Medical Billing Coding Expertise Microsoft Office HIPAA Understanding Organizational Skills Administration andManagementSt. Agnes Healthcare - CaretakerHouston, Texas 03/2017 - 08/2017 Insurance EligibilityVerifications Helped client with morning hygiene like brushing his teeth and washing his face Also prepared meals for the client, cleaned client's apartment, and made sure that the client took medication daily. Updating Customer Accounts Pleasant TelephoneDemeanor Knowledge of CPT CodingTraveler's Inn & Suites - Front Desk / Housekeeping Wharton, Texas 07/2015 - 12/2016 Knowledge of HCPCS Codes Knowledge ICD-10 Codes Answered telephone and greeted customers Knowledge of Medicaid & Medicare Regulations Also collected all cash and credit card payments that customers used to pay for room Cleaned all check out rooms, took out trash, washed and folded all laundry. Oversee inpatient andoutpatient claim forms Processing Medicare,Medicaid and CommercialInsuranceDiamond S Restaurant - Assistant ManagerWharton, Texas 11/2014 - 02/2015 Ran register and greeted all customers, cooked food orders, also closed and counted all registers at the end of shift Performed inventory and made food truck orders Took bank deposit to the bank and supervised 4 employees Brand Coffee Service - Receptionist/Accounts Receivable Houston, Texas 02/2001 - 08/2006 Answered phone and dispatched, entered all invoices to be billed, entered all cash and credit cards payments from customers, issued purchase orders, conducted and reconciled monthly warehouse inventory, and made collection calls to customers. PROFESSIONAL MEMBERSHIPS Member of AHIMAEDUCATION AND TRAININGCertification In Medical CodingAnd Billing CandidateDeVry University ChicagoCampusChicago, IL Expected in09/2023US Bradford School Of BusinessHouston, Texas 05/1995High School DiplomaChannelview High SchoolChannelview, Texas 05/1994Associates Of BusinessManagement: BusinessManagementSouthern New HampshireUniversityManchester, New HampshireCERTIFICATIONS Expected CMA Certification10/2023 |