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EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFILECustomer Service Representative with years of experience in a high volume call centerseeking to contribute valuable experience by providing genuine customer care throughpositive interaction, active listening skills and problem resolution in a timely and costeffective manner.EXPERIENCEPatients Accounts Representative, Global Reimbursement; Gaithersburg,Maryland -2022 - PresentAssist patients in understanding their medical bills, and explain what the insurance paidand why. Explain the reason for any self-pay balance. Take payments and set uppayment arrangements, offer financial assistance that is available to them. Submitcoverage information for claim submission.Customer Service Representative, FirstEnergy; Reading, Pennsylvania - 2018 -2022Responding to customer inquiries or complaints relative to bills, rates, service, etc., usingknowledge of electric service tariffs, companys policies and regulatory agencyrequirements.Also served on Help Desk Implementation Team, Diversity/Inclusion Team, ProductReview Trial Team.EDUCATIONTulsa Community College, Tulsa, Oklahoma, Associate in Arts, Elementary Education/Psychology; Langston University, Tulsa, Oklahoma, Elementary EducationSKILLSActive listening, conflict resolution, time management, Microsoft Teams, Typing 50wpm.PO BOX 939Gaithersburg, Maryland 20884