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Title Customer Service Social Services
Target Location US-WI-Milwaukee
Email Available with paid plan
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Candidate's Name
Counselor Mentor CoordinatorProvide social services and assistance to improve the social and psychological functioning of children and their families and to maximize the family well-being and academic functioning of children.ProfileAbility to create a positive working atmosphere for staff and clients with proven planning and organizational skills, which maintain superior levels of competency.Skills>> Relationship & team building >> Microsoft Office >> Attention to detail-oriented > Strong work ethic >>Customer service expert >> Resourceful >> Ability to lead & direct others >> Strong verbal skills >> Strong written skills >> Diplomatic & tactfulWork ExperienceThe Office of Early Childhood Initiatives (Mayors Office)Internship -August 2023-December 2023Milwaukee, WisconsinWorks collaboratively to ensure Milwaukee children ages 0 - 3 years old have access to environments that promote academic, social-emotional, and overall healthy development.OECI uses literacy and language activities to spark early learning and interactions between children and their caregivers or trusted messengers.The Internship position works with the OECI director at an offsite location to perform assigned tasks, notwithstanding any mandates given by the City of Milwaukee Health Department. The Intern will contact families participating or interested in programs offered by OECI each week to assess their needs relating to early education or barriers preventing participation in early education activities. The Intern will connect families to free and low-cost resources identified by the families as a need and follow up to address the obstacles where possible.The Intern will create a spreadsheet to document vital family information, log contact notes, list needs identified by the family, list obstacles if applicable, follow-up, and outcomes.The Intern will attend and assist with coordinating OECI-led activities when available and write a reflective summary of the outputs, outcomes, barriers, and personal-self growth opportunities.Scheduled hours will be evenings, weekends, and weekday business hours when the Intern is available. The intern will use the OECI cell phone and laptop to make calls and contact families when in-office work is completed or remote work required due for health-related reasons. Otherwise, Intern may use their own devices and work remotely.Head Start Program (Milwaukee Public School)Family Partnership Associate (August 2020-Present)Milwaukee WisconsinIn family partnerships, program staff and families build ongoing, reciprocal, and respectful relationships. Program staff value families' unique expertise about their children. The staff engages in regular communication with families to understand their goals for their children and themselves and work toward those goals together.Clemens Camp Childcare Center (Milwaukee Public School Recreation)Before and After School Camp Director (April 2021-Present)Milwaukee WisconsinSuccessfully operate a childcare camp program and ensure compliance with the Department of Family and Children, Young Star, and MKE Recreation Department. Regularly evaluate a camp program for quality and compliance. In collaboration with school leadership/administration, establish program operation days, hours, and fees.Best Babies Zone Coordinator MilwaukeeCommunity Health Worker (May 2018-Present)Milwaukee WisconsinHelp individuals, families, community groups, and organizations develop their capacity and access to resources, including coronavirus (COVID-19) prevention and remediation, health insurance, food, housing, healthcare, and health information. Facilitate communication between clients and healthcare and social service organizations in the community. Inform, educate, and increase the ability of people in the community to access healthcare and social service support services.Emerson Elementary (Milwaukee Public Schools)Parent Coordinator Parent Advocate (March 2014- June 2020)Milwaukee WisconsinExperimental work of students to evaluate performance and recommend changes that could strengthen learning skills. They have maintained case history records and prepared reports, and interviewed parents individually, in families, or grs, assessing their situations, capabilities, and problems to determine what services are required to meet their needs. Served as liaisons between parents, students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems such as disabilities, abuse, or povertydeveloped and reviewed service plans in consultation with parents and performed follow-ups assessing the quantity and quality of services provided.Milwaukee Public SchoolsChildren Health Assistant (September 2006-March 2014)Milwaukee WisconsinAssisted teachers, physical therapists, and occupational therapists, when necessary, with the cognitively disabled, emotionally disabled, and physically disabled. Provided various levels of physically assisted students to move from class to class.Emerson Elementary (Milwaukee Public Schools)Before and After Care (September 2015-June 2020)Assistant Camp DirectorMilwaukee WisconsinConducted recreation activities with students, parents, and school staff in public, private, and volunteer agencies and recreation facilities. Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety.Next Door FoundationHead Start Home Visitor (September 1999 to May 2001)Milwaukee WisconsinExperimental work of students to evaluate performance and recommend changes that could strengthen learning skills. They maintained case history records and prepared reports. They interviewed witnesses individually, in families, or groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs.Education MATC-Human Services Associate UWM- Community Engagement and Commutation Bachelor (Present- 2025) WCTC- Early Childhood Administrator Credential Certificate/Wisconsin Registry Level 10 UWM-Youth Development Certificate UWM- Refugee/Immigrant Engagement Certificate Milwaukee AHEC-Community Health Worker CertificateTraining Awards Certificates LicensesManheim High School (Germany)MATC Adult High School DiplomaOffice of Early Childhood Initiative (OECI)Family Advisor Board (FAB) CommitteeBest Babies Zone Initiative -CoordinatorDepartment of Milwaukee Child Protective Services Subcommittee and Child WelfareAgainst All Odds AwardMilwaukee Citizens Academy TrainingPublic AlliesUWM/Silver Spring Neighborhood Center Advocate/ Youth Gardener SupervisorCERT-Community Emergency Response Team Training (Milwaukee County)MPD AuxiliaryCNA-Certified Nurse Assistance LicensesCelebrating Families Facilitator MilwaukeeOffice of Early Childhood Initiative Milwaukee CommitteeBlack Child Development Institute Milwaukee CommitteeCAN- Healthy Start Community Action Network CommitteeWestlawn Partnership for a Healthier Environment-Community AmbassadorReferencesKrissy WashingtonPhone: 44-475-8094ManagerDorcas LopezPhone: PHONE NUMBER AVAILABLESupervisorErin HermanPhone 430-2109Co-WorkerShavada ShackelfordNext Door FoundationPHONE NUMBER AVAILABLE6070 N 41st StreetMilwaukee, Wisconsin 53209EMAIL AVAILABLE PHONE NUMBER AVAILABLE/pre>

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