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Click here or scroll down to respond to this candidateCandidate's Name
Charlotte, North CarolinaEMAIL AVAILABLEPHONE NUMBER AVAILABLECAREER SUMMARYProfessional with 10+ years of experience analyzing, processing, monitoring loans and credit risk. Tracking and documenting information, supporting materials to clear assessments and offer effective solutions. Highly motivated with the desire to take on new challenges.RELATED PROFESSIONAL EXPERIENCEINNOVATIVE EMERGENCY MANAGEMENT, Morrisville, NC May 2022 - December 2023Benefits specialistConducted thorough verification of patients' insurance coverage to ensure accurate billing and reimbursement.Communicated effectively with insurance companies to obtain and confirm benefit information for patients.Maintained data management tasks to verify, clean and update data in accordance with standard operating proceduresUtilized problem-solving abilities to address customer concerns and ensure satisfactionReviewed records for inconsistencies, investigated and collaborated with external and internal partners to resolve issuesInterfaced with all levels of staff, contributed to team success with effective communication and sound decision making, and suggest procedural improvementsReceived positive feedback from customers and consistently maintained a high satisfaction ratingFINANCE OF AMERICA, Charlotte, NC July 2014 - May 2022Closing Coordinator (January 2016 - May 2022)Ordered documentation including title work, mortgage balances, HOAs, lien payoffs and any other items that requiring payment at closingReviewed appraisal accuracies: verified if paid, if As Is or final inspection needed to determine if property is in a flood zoneReviewed title/wiring instructions, homeowners and any flood insurance, dwelling amounts and mortgagee clauses are correctOrdered verification of employmentConfirmed all necessary documents, and moved loans to closingRespa/Redisclosure (July 2014 January 2016)Reviewed change requests and determine if redisclosures were necessaryEntered document data into audit tool for accuracyGathered all loan estimates, closing disclosures, change of circumstance letters and service providers list for signageCreated loan estimates, and closing disclosures documenting tolerance cure within three business days of ensuring cash to close balancesVerified accuracy of fees, ensured they were in the correct areas of the loan estimate and closing disclosure, and confirm there are no TRID and RESPA violationsProvided accurate and appropriate disclosures to customers within pre-determined timelines according to company policy/procedure and regulatory requirementsMECKLINK BEHAVIOR HEALTHCARE, Charlotte, NC October 2012 February 2014Fiscal Support Analyst IIIPrepared account reconciliation and perform routine financial analysisReceived billing requests and reviewed for complianceContacted delinquent customers for payments and updated informationProcessed credit card payments and EFT/Check paymentsEntered purchase orders and invoices into InfoAdvantage system and reviewed during auditsEDUCATIONCentral Piedmont Community College (CPCC)SKILLS/METHODOLOGIESGFE/RESPA/REG XLoan Processor CertificationTOOLSMicrosoft Office, Byte, SharePoint, CPI, LPS, Encompass, DU/LP (Desktop Underwriter and Loan Prospector), Empower, Genesis, SAP, AMS Advantage, Sage, AIQ, AS400 |
