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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Canyon Oak DrColorado Springs Co Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEEXPERIENCELaMars Donut, Denver, ColoradoStore ManagerDelivering excellent service to ensure high levels of customer satisfaction.Maximizing profitability and setting/meeting sales targets, including motivating staff to do soCreating business strategies to attract new customers, expand store traffic, and enhance profitability.Recruiting, training, supervising, appraising and overseeing new staff.Responding to customer complaints and concerns in a professional manner.Ensuring store compliance with health and safety regulations.Developing and arranging promotional material and in-store displays.Preparing detailed reports on buying trends, customer requirements, and profits.Undertaking store administration duties such as managing store budgets and updating financial records.Monitoring inventory levels and ordering new itemsOverseeing pricing and stock controlLiaising with the company headquartersXfinity, Remote, ColoradoCustomer Experience Business RepresentativeProvide outstanding customer service in a national base of customers by identifying the needs of the individualDemonstrate excellent communication skills when explaining product benefits to customersUpdate customer account information with accuracyProvide technical support to customers as neededPerform successfully in meeting goal in AHT and NPSDIRECTV, Englewood, ColoradoCustomer Service Representative IIIProvide outstanding customer service in a national base of customers by identifying the needs of the individualParticipate in a number of tests that is innovating to help improve the customers experience with DIRECTV as a wholeDemonstrate excellent communication skills when explaining product benefits to customersUpdate customer account information with accuracyProvide technical support to customers as neededCoach and develop agent by giving best practices for achieving their goals through side by sidesCommunicated the companies policies and information in huddlesPerform successfully in meeting goal in AHT and NPSFacilitated team huddles to drive performanceSelected to participated in Customer Interaction to help with improving agents performanceCustomer Service Representative IIIdentified the individual needs of each customer while providing excellent customer serviceProvided technical support that resulted in solving the customer's need(s)Updated customer account information with accuracyMet and exceeded metrics on a monthly basisNetflix, Aurora, ColoradoCustomer Service Representative IIProvided outstanding customer service in a busy environment while processing purchases accurately in a timely mannerListened to irate customers, identified the problem and implemented a solution that resulted in maintaining valuable customersDemonstrated excellent customer service skills while explaining product benefits to customersReceived an award for Excellent 4% achievement on three separate occasionsMet and exceeded metric goals on a monthly basisJackson Hewitt, Denver, ColoradoTax PreparerAccurately prepared customer tax returns for filingInformed clients of tax options and fee structureResearched applicable tax information on a continual basis to improve knowledge and better serve customersSought out optimal tax deduction options for each clientBeauty by Aminah, ColoradoCosmetologistSelf EmployedMaintain my books and order supplies to maintain a successful operationSelf-promotion of my businessOffered excellent customer service to secure a steady flow of customer Video Professor, Lakewood, ColoradoSouthwest Family Physicians, Littleton, ColoradoCertified Medical AssistantConduct comprehensive healthcare checks and routines, including vital signs, feeding assistance, ambulation, and daily personal care.Perform routine laboratory tests and administer injectionsCoded patient charts and maintained accurate patient recordsAuthorize drug refills and provide prescription information to pharmaciesSonic Drive In, Denver, ColoradoStore ManagerManaged and directed employees and programsAssigned and coordinated employee duties and activities ensuring productivityInterviewed, hired, supervised and dismissed staff as neededProcessed sales and entered daily figures and data accuratelyEducationParks Community College Aurora, Colorado Medical Assistant CertificateCommunity College of Denver Denver, Colorado Associate Degree in Business ManagementEmpire Beauty College Lakewood, Colorado Cosmetologist DiplomaAwardsEmployee of the Month Englewood, Colorado AT&TService Excellence Award Englewood, Colorado AT&T |
