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Street Address + Years Post-Secondary Education Leader and EducatorPhoenix, AZ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceMember Services Associate - Slack Support AdvisorPeloton Interactive - RemoteOctober 2021 to PresentCoordinate with all branches of our support teams to better understand and resolve Member inquiries Call/Chat/Email withMembers and manage tickets through to completion Be very knowledgeable about Peloton products Required Qualifications 2+ years of relevant work experience Exceptional verbal and written communication skills with the ability to multi-task across interactions in phone, chat, and messaging platformsFaculty Program Advisor/DeanCEHE - Independence UniversityApril 2010 to August 2021 Provided outreach, referrals, and intervention for the student population Developed activities and workshops to support new students, students on academic warning, and honors students Collaborated with Academic Affairs to monitor and convey all aspects of curriculum, sequencing, academic status and registration Collaborated with Academic Affairs regarding curriculum updates, scheduling, student concerns and needs to maintain industry standards and policy Participated and supported all key departments including tracking statistics, proper file documentation, departmental meetings, strategic planning and program assessment Monitored institutional benchmarks and supported all persistence endeavors Executive DirectorApollo CollegeMay 2006 to April 2010 Develop and maintain high standards of professional practices and employ, direct, and maintain qualified personnel to meet the service goals of the campus Establish and develop operational policies and procedures to improve technical and administrative functions Ensure that the campus and its various programs undergo regular evaluation, growth, and development, including review for potential new programs Maintain contact with public and private agencies and local professional groups Work closely with the President to establish short and long-range goals and take responsibility for implementing approved goals and plans at the campus Provide direction for staff training and development programs to enhance individual and organizational abilitiesExecutive Director of EducationIIAMay 1999 to May 2006 Develop and maintain high standards of professional practices and employ, direct, and maintain qualified personnel to meet the service goals of the campus Establish and develop operational policies and procedures to improve technical and administrative functions Ensure that the campus and its various programs undergo regular evaluation, growth, and development, including review for potential new programs Maintain contact with public and private agencies and local professional groups Work closely with the President to establish short and long-range goals and take responsibility for implementing approved goals and plans at the campus Provide direction for staff training and development programs to enhance individual and organizational abilitiesEducationMaster of Business AdministrationArizona State University-WestDecember 1998 to December 2000B.S. in MarketingArizona State University-WestAugust 1994 to December 1998B.S. in AccountingStevens-Henager College of Business-ProvoB.S. in Graphic DesignIndependence UniversitySkills Classroom Management Curriculum Development Microsoft Excel Public speaking Microsoft Word Microsoft Powerpoint Time management Data collection Microsoft Office Sales Customer service Databases Strategic Planning Statistics Teaching Writing Skills Research Administrative Experience Tutoring Event Planning Customer support Training & Development Adobe Photoshop Adobe InDesign Graphic Design Adobe Illustrator Salesforce (2 years) Content management systems (5 years) Zendesk (5 years) Talkdesk (5 years) Zoom Call center (5 years) Okta (10+ years) Adobe Creative Suite Adobe Acrobat MarketingAssessmentsCustomer focus & orientation  ProficientOctober 2021Responding to customer situations with sensitivity Full results: ProficientRecruiting  ProficientAugust 2021Managing the candidate sourcing and selection process Full results: ProficientSpreadsheets with Microsoft Excel  ProficientAugust 2021Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientCustomer service  ProficientOctober 2021Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.