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Click here or scroll down to respond to this candidateCandidate's Name
Local candidate willing to work on multi shifts.SUMMARY:A knowledgeable technology expert with over 10 years of experience, trusted to diagnose technical issues to keep businesses running as smoothly as possible. An IT professional skilled in resolving computer operational and technical problems within various industries. Able to create new computer systems, networks, and applications and find software errors through troubleshooting. Goal-oriented experienced in creating databases, maintaining IT systems and infrastructures, and training others as needed.SKILLS:Excellent communicatorAnalyticalCreativityProject managementProblem solvingResourcefulOrganization managementPatientTeamworkSetup and configured networks printers on print queue server over TCP/IP configuration (DHCP, DNS etc.).Fluent in English and ArabicTechnical SupportApplication managementTrouble ShootingDesign and development.Implementation of software applications using ASP.net, Visual Basic and Oracle technologyImaging/re-imagingSecurity remediation servicesDisaster recovery and emergency responseTECHNICAL SKILLS:Computer Languages: HTML5, Java, JavaScript, VBScript Ajax, MySQL, JDBC Visual Basic.NETSoftware: Oracle Forms Development Framework, MS Project Management, SharePointNetworking: Cisco (Switches, Routers, Firewall), Cabling (UTP/Optical Fiber), LAN/WAN, TCP/IPSystems: Windows7, Windows 8, Windows 10, Linux, Mobile (Android, iOSCertifications:Oracle, SQL Server, MySQL, Cybersecurity (Henry Ford),Microsoft (CSDP, MCPD, MCTS)EDUCATION:Science and Technology College Sanaa, Yemen 2002Bachelor of Science Degree - Computer ScienceHenry Ford College Dearborn, MichiganAssociate in applied science degree CIS-Network AdministrationPROFESSIONAL EXPERIENCE:General Motors 09/2023 - 03/2024IT Business AnalystsManage a que for tickets.Categorize, prioritize, and update tickets properly.Deploy monitors, printers, tablets, and printers.Troubleshoot for errors.Confirm the validity of service requests.Control excessive escalations.Create a multi-tiered support system.Build a Workflow StructurePrint vehicle labels.Ford Motor Company Michigan (World Head Quarter) 10/2022 - 09/2023IT Technical Support-Application Management supportProvide helpdesk support.Troubleshoot a printer.Upgrade security on laptops.Install and configure computer systems, printers, copy machines, tablets, and phones.Diagnose hardware and software faults and solve technical and application problems, either over the phone or in personMaintain, manage, and repair all information and technology systems.Support operating systems, base load software, MS Office suite and other business application.Support Mobility devices (Android/iOS/iPhone/iPads)VIP and home-based office (HBO) user supportMaintain appropriate equipment sparing requirements and inventory levels to meet SLRs for the Desk Side Technical Support ServicesSupport End-User data backup, storage, and recovery Services for all End-Users.Coordinate Technical Support visits.Support remote site networks (e.g., Local-Area Network (LAN), Wide-Area Network (WAN) connection, etc.) and related operations (e.g., procure, design, build, system monitoring, incident diagnostics, troubleshooting, resolution and escalation, security management, and capacity planning/analysis), as required.Harman (Samsung Company) Michigan 07/2022 - 09/2022IT Support Technician- Application Management supportAssemble/Disassemble test platforms worth $100K for advanced driver monitoring systems.Write electrical wiring and network configuration of complex test equipment including workstations and multiple sensors for driver monitoring.Run complex sets of tests involving multiple sensors, actuators, and computational nodes for collecting data on driver behavior and report anomalies.Implement test platforms for test engineers.Prepare test subjects for testing outfitting them with EEG cap, ECG, and smartwatches.Configure and integrate smart devices (iPad, Smart Watch etc.) for BT/Wi-Fi connections.Update and maintain test software on Windows and Linux machines.Stress testing of connections with BT/Wi-Fi devicesDocument test setup and test procedure.HCL Technologies (McLaren Macomb Hospital & McLaren CBO) 05/2021- 06/2022Field Service Specialist- Application Management supportProvide helpdesk support.Install and configure computer systems, printers, copy machines, tablets, and phones.Diagnose hardware and software faults and solve technical and application problems, either over the phone or in personSupport IMAC including large scale/bulk office moves/re-stack activities.Support operating system, base load software, MS Office suite and other business application.Maintain smart card, password and security, application configuration and troubleshooting, and general inquiries along with the Mobility devices (Android/iOS/iPhone/iPads)Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgradesProvide IT Support for disaster recovery and emergency response activities in the event of emergency situations at local sites.Provide technical orientation and training for new client employees on existing systems and software.Provide Smart Hands and Eyes Support - Support remote site networks (e.g., Local-Area Network (LAN), Wide-Area Network (WAN) connection, etc.) and related operations (e.g., procure, design, build, systems monitoring, Incident diagnostics, troubleshooting, Resolution and escalation, security management, and capacity planning/analysis), as required to meet Client computing requirements and per Client policies and procedures.Support for Wireless connectivity.Vibra Health Laboratory, Michigan (remote) 05/2020 - 05/2021Data Analyst-Application Management supportConfigure data analysis from primary and secondary resources in a spreadsheet.Collect and interpret data and analyze results in Vibra Health SystemReport results back to managers.Strategically define and create new policies for data collection and analysis processes.Reason for Gap: Came to USA, doing documentation also looking for better opportunities. 04/2019 04/2020Social Fund of Development, Sanaa, Yemen 12/2009 - 03/2019Software Programmer - Application Management supportPartnered with The Social Fund for Development (SFD) who is a nonprofit organization, created by law to support national social and economic development plans for poverty reduction.Diagnosed and resolved technical hardware issues, covering PC desktops/laptops.Installed, maintained, and upgraded software (Windows OS, Microsoft Office, Adobe, etc.Provided networking technical support for end-users, adding users, and granting withdrawal privileges for over 1500 employees.Setup and configured workstations, laptops, and printer queue server over TCP/IP configuration (DHCP, DNS etc.).Troubleshooted network issues and problem solved technical issues.Diagnosed system hardware, O/S, application issues and implemented corrective actions.Provided user training on new systems and documented system upgrades to ensure audit compliance.Developed web-based sub-system integrated with MIS for the Labor-Intensive Works Program (LIWP) using ASP.net technology and Oracle database reduce times and cost of 1500 data entries users.Provided maintenance and handling errors for the LIWP system by increasing stability to ensure stability for the program.Developed an application system for asset follow up and recording using Visual Basic.net technology and Oracle database to reduce time and cost in the Inventory system.Managed implementing and supporting check verification system using Thunderbird application to verify correct check issuance.Yemen Soft Inc. Sanaa, Yemen 01/2006 - 11/2009System Programmer-Application Management supportSupported company specializing in enterprise software solutions with over 11,000 clients in more than 14 countries.Upgraded existing Onyx accounting system from Oracle 9i to 10G, improving user experience for more than 900 customers.Created a proprietary ERP web application system using Asp.net and SQLSupported developer team to make quick turn-around changes to existing web applications according to feedback received from client/end-users, ensuring optimum product experience.Installed and supported Oracle Assets (9i) project for 800 users.Developed the interventions forms of education sector part under SFD-MIS System using Oracle 9i to reduce using excel sheet for data entry.Developed a web-based sub-system for the administration affairs department using ASP.net technology and Oracle database to an automatic permission system for HR SectionManaged post-implementation for the LIWP system to 9 different branches resulting in connecting 9 branches to the main server to help more than 500 employees using the system. |
