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Baltimore, MDPHONE NUMBER AVAILABLE / EMAIL AVAILABLESUMMARYDedicated and customer-focused professional with a background in Music Education seeking a Sales/Marketing (Entry level) position. Leveraging communication skills, problem-solving abilities, and a passion for helping others to contribute to customer satisfaction.EDUCATIONMasters of Education in Curriculum and Instructions (Methods and Instructions), Concordia University Portland OregonBachelor of Arts (Music Education), University of the Virgin Islands St. Thomas USVIPROFESSIONAL EXPERIENCEPreschool Teacher October 2022 - January 2023Shore Up!Inc. Princess Anne, MDEffectively managed challenging parent interactions.Build rapport, inform and ensure a positive connection with families through conferences, written and online communication tools. Collaborated with colleagues to coordinate parent-teacher events and initiatives, promoting a positive and inclusive preschool community.Sales Associate April 2021-June 2022Home Depot Atlanta, GAHandled customer inquiries, orders, and returns with a high level of accuracy.Utilized strong communication skills to interact with customers in person and over the phone.Collaborated with team members to address inventory challenges and implement effective solutions.Elementary School Teacher (Music Instructor) August 2011  August 2019Government of the U.S. Virgin Islands St. Thomas, VIDeveloped and implemented individualized lesson plans tailored to each student's musical goals and learning style.Mentored students in music theory, technique, and performance skills, fostering a love for music and encouraging growth.Provided support in preparing materials for music classes and rehearsals.Created systems to manage the distribution of school owned musical instruments and the programs budget using Microsoft Excel.Communicated with parents via phone and email to schedule conferences and report on students progress.Praised for providing a friendly and non-threatening classroom culture.4-H Camp Counselor June 2011 - August 2011, June 2012 - August 2012University of the Virgin Islands (Cooperative Extension Department)Coordinated daily schedules and activities for campers.Planned and executed engaging camp events to increase camper engagement by implementing a new daily activity schedule.Organized workshops by utilizing members of the local music and agricultural community.Coordinated End of Camp Program to allow campers to showcase achievementsSkills Enhancement:System Administration and It Infrastructure Certificate [Coursera], May 26, 2023Completed a course certificate focused on providing Information technology management skills, including organization, communication, and customer service.Web Development Certificate [Coursera], January 9, 2024Completed a course certificate focused on web technologies, which can be advantageous in managing and utilizing office software and tools.CertificationsBasic Health and Safety TrainingCovid-19 TrainingAmericans with Disabilities Act (ADA) TrainingVolunteerism & AwardsVolunteer Housekeeping and Kitchen work 2020 Atlanta Mission My Sisters HouseFollowed protocol for deep cleaning, sanitization, food preparation, and ensured areas in the kitchen were clean and hygienic for a facility housing over 100 women and children.Volunteer House Leader 2021 Pad Split Transitional HousingOrganized cleaning schedules for 8 residents, completed weekly surveys, conducted monthly meetings, and met and greeted new residents in order to initiate new residents into the house community.