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Click here or scroll down to respond to this candidateGuy Statom Jr.818 Kings Point Drive EAddison,IL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEFrito Lay,Northbrook,ILWarehouse/Material Handler(Interim Supervisor)February 2021-Present Load and unload pallets or individual cases of product from the trailer. Responsible for managing large amounts of data and inputting information accurately into the system to ensure client satisfaction. Monitor inventory levels to ensure product was readily available for fulfillment. Escalate supply shortages for immediate remedy. Use the current inventory to fulfill orders. Placed orders for warehouse supplies. Ensure orders are packed correctly. Maintain quality service by following organization and safety standards. In charge of the quality control of goods and deliverables in the warehouse and ensuring that only undamaged goods are sent out. Marriott,Chicago,IL Guest Service RepresentativeApril 2018 -June 2021 Confirm and process guest check-ins and outs. Build rapport with guests to increase retention and sales opportunities. Volunteered to cross-train with other departments to learn all aspects of the business.Trained on At your Service and Runner positions. Maximized the customer experience while fielding over 100 inbound call requests from guests to the proper department for resolution. Receive payment from guests and review and make any adjustments to billing. Make local recommendations and solve any guest concerns. Comcast,Sterling Heights,MI Communications Technician IIIMarch 2014 -April 2018 Serviced residential and mid to large-size businesses cable, internet,and telephone. Completed initial setup and testing of all network equipment, including modems,switches,routers,and servers for commercial customers. Check amplifiers,coax cable,and electric poles for service interruption causes. Troubleshoot cable boxes,modems,and customers equipment SKILLSLeadershipCustomer ServiceAnalytical ThinkingStrong Work EthicCreativityVoice Over IPComputer Networking andSecurityNetwork MaintenanceCISCO Router ManagementAWARDS100%score from Voice OfThe Customer feedbacksurvey for customer serviceprovided.Safety AwardTech Of The MonthLeadership Award Install new service lines from electric poles to customers' homes. Perform all diagnostic checks and proactively replace any old fixtures as preventative maintenance. Provide exceptional customer service to customers. Train and mentor new techs and demonstrate the various functions theyve learned in-classroom training. Provided desktop support to users of various operating systems, established email addresses and configured both static and dynamic IP addresses.Randstad Staffing (Akzo Nobel),Troy,MI Warehouse AssociateAugust 2013 -February 2014 Inspected products for damage. Prepared products for shipping including padding and securing in boxes. Unloaded incoming shipment and added to inventory. Verified correct inventory of items to be shipped. Midfield Concessions Enterprises,Romulus,MI Short Order CookOct 2012 -May 2013 Operated a variety of appliances and tools in a safe manner. Ensured kitchen and all utensils were sanitized to state regulations and health codes. Stored and took inventory of all food materials and kitchen supplies. Arranged and cooked visually appealing and tasty foods for consumption.Hospitality Management Services,Romulus,MI CrewLeaderDec 2006 -May 2012 Responsible for receiving and stocking shipments. Cleaned,organized,and set up new and remodeled locations. Trained new employees on job responsibilities. Delegated daily work to crew members. Ensured compliance with safety rules and regulations. EDUCATIONITT Technical Institute,Dearborn,MI -C.E.E.T Program June 2013 -Aug 2013Miles College,Fairfield,AL -Business Administration Aug 2003 -July 2004Northwestern High School,Detroit,MI -DiplomaAugust 1998 -June 2002 |
