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Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESUMMARYExperienced Asset Management Analyst who provides support in process improvement, change management, IT asset management and customer service. Strong skills involving collaboration, creative problem solving, task organization, and planning, attention to detail, and maintaining quality standards.KEY SKILLS IT Asset Management KPI management Customer service Performance reviews Risk Management ServiceNow tool Proficient Strong MS Excel, Visio, and SharePoint skills Knowledge of VMware Virtual Center, Microsoft SCCM, Active Directory, Unix/Windows Operating systems and networkingEXPERIENCEIT Field Technician/Desk Support EngineerChicago, IL Rush University Medical Center / July 2022 to Sept 2023 Install, monitor, troubleshoot, replace and support, desktop infrastructure, end user equipment ( terminals, printers,/printer consumables, mobile devices, scanners, VOIP phones etc), local and wide area networks, data storage systems, Active Directory and other third party software Intake, log and resolve ServiceNow support tickets and provide desk-side support to the Clients staff. Document Incidents and Service Requests with detailed break-fix steps and resolution in tracking system ( ServiceNow). Document, update and close tickets according to defined service level agreement (SLA) requirements. Provide 2nd level escalation support to Tier-1 Service Desk. Provide remote and on-site troubleshooting for hardware and software support. Provide assistance and participate on new project(s) testing and deployment/delivery Asset Management AnalystChicago, ILWipro LTD/ Nov 2019 to Dec 2021 Processed and complete software request in ServiceNow. Helped company to do a complete inventory of all assets prior to going public. Responsible for auditing depreciation logs and updating them on a quarterly basis. Reviewing software license agreement and contract, and ensuring software maintenance are monitored and renewed on time. Evaluated the process used to manage hardware inventory and status reporting. Desktop Support EngineerChicago, ILComputer Training Institute of Chicago/ Feb 2017 to Oct 2019 Resolved technical issues for 300+ end users, ensuring minimal downtime. Migrated 500+ laptops and desktops from windows 7 to windows 10. Trained and onboarded 11 Tier I and Tier II tech supports. LAGOS STATE HOUSE OF ASSEMBLYSenior Accountant, August 2013-Feb 2017 Regulated Public finances and businesses while managing funds processing under the state government. Oversaw auditing inputs made by junior accountants under the Lagos state government. Managed systems that allocated funds from the federal government to the state and local government Performed financial risk assessments and processed financial claims for the state of Lagos EDUCATION AND TRAINING Bachelor of science in Accounting, Olabisi Onabanjo University- Nigeria AWS Certified Solutions Architect Association of National Accountants of Nigeria (ANAN) Certified National Accountants of Nigeria.