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SummaryDedicated healthcare professional with a strong understanding of clinical research protocols, data collection requirements and methodologies.Skills Quality Control Analysis Quality Control Verbal and Written Communication Critical Thinking HIPAA Compliance Inventory Control Urinalysis Experimental Procedures Blood and Tissue Sample Collection Data Collection and Analysis Data Entry PhlebotomyExperience04/2023 - CurrentChildren's NationalMedical CenterWashington, DCClinical Laboratory Assistant Greet patients and parent in a courteous and consumer-oriented manner, check patient into scheduling system and or update computer system information. Review patient insurance information for accuracy, collect demographic and insurance information, checks/corrects facesheet. Answer inquiries and give test results by phone, answers general information and specimen requirement questions and route technical questions to appropriate area for answers. Enter patient information, test requests, cancellations and additions into computer order program; perform computer searches for data inquiries and print and retrieve reports. Check test requisitions for completeness. Request additional forms or documents from referring physician as necessary. Confirm ICD9 codes are included and contact referring physician to confirm. Contact referring physician to confirm questionable test requests. Order tests in LIS; attach label to test requisition and place in appropriate location for specimen collection.07/2017 - 04/2023Children's NationalMedical Center,CNMCWashington, DCHospitality Associate Collaborated with multiple departments to create positive outcomes and experiences for guests. Executed sound judgment to resolve service issues. Cleaned and disinfected mirrors, counters, furnishings and floors in between guest interactions. Assisted guests with arrangements for recreational, dining and business activities. Answered incoming calls and replied to emails to answer guests regarding pricing, accommodations and service concerns. Captured customer feedback to communicate to superiors for ongoing improvement. 11/2014 - 07/2017 Direct Support ProfessionalBrookland Senior DayCareWashington, DC Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living. Supervised medication administration, personal hygiene and other activities of daily living. Tracked and reported clients' progress based on observations and conversations. Accompanied or transported clients to appointments, errands and social activities. Documented current patient information to update vital signs, behaviors and eating habits. Developed strong and trusting rapport with patients to facilitate smooth, quality care. Advocated for disabled individuals to foster communication and self-expression and achieve goals. Education and Training01/2010Arlington, VACPR CertificationACT College06/1986Washington, DCHigh School DiplomaArmstrong Adult EducationCertificationsCertified Phlebotomist Technologist, 10/2021Standard First Aid, 2008 - 2011CPR Certification, 2010Certified Phlebotomist Technologist, 2010