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CUSTOMER EXPERIENCE MANAGERFELICIACARTERCONTACT INFORMATIONEMAIL AVAILABLEStreet Address  S Michigan AvePHONE NUMBER AVAILABLESKILLSLANGUAGESOBJECTIVEExperienced Customer Experience Manager with a proven track record of implementing strategies to enhance customer satisfaction and retention. Skilled in leading cross-functional teams and driving business growth through exceptional service delivery.EXPERIENCECUSTOMER SERVICEMetro Self Storage. Chicago, IL Feb 2019 - Mar 2024 DRIVERDunbar Amored . Schaumburg, IL May 2017 - Feb 2019 EDUCATIONDIPLOMAJohn Marshall Harlan. Chicago, IL 1982 - 1986CERTIFICATIONS & COURSESFood Service CerticateCustomer serviceCommunicationProblem-solvingLeadershipTeamworkFrench Advanced. Diploma inAdvanced FrenchManaged high volume of customer inquiries and issues efficiently and effectively.Provided exceptional customer service through active listening and problem- solving skills.Cultivated strong relationships with clients by demonstrating empathy and professionalism.Consistently met and exceeded customer satisfaction goals through attentive service and communication.Ensured timely deliveries of goods to clients while adhering to company policies and procedures.Maintained vehicle cleanliness, performed regular maintenance checks, and reported any issues promptly.Demonstrated strong knowledge of local streets and traffic patterns to ensure efficient routes.