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Click here or scroll down to respond to this candidate Name: Candidate's Name
Visa type: OPT EADPhone No: PHONE NUMBER AVAILABLELinkedIn Id: https://LINKEDIN LINK AVAILABLESummary: A Qualified IT Professional with 7 years of experience including 5 years of experience as a ServiceNow suite developer and administrator. Led successful ServiceNow ITSM implementations, ensuring seamless incident resolution and efficient change management processes. This resulted in improved operational workflows and heightened user satisfaction. Streamlined ITSM workflows, optimizing service request fulfillment and minimizing service disruption incidents. This led to a more agile and responsive IT service delivery process. Developed and maintained dynamic ServiceNow dashboards and reports, providing real-time insights for informed decision-making. This contributed to enhanced SLA compliance and increased customer satisfaction. Seamlessly integrated ServiceNow with existing IT infrastructure, ensuring efficient data flow and streamlined processes. This facilitated a cohesive IT ecosystem. Utilized ServiceNow MID Server to securely connect with external systems, enabling efficient data exchange and process automation. This optimized inter-system communication. Successfully integrated ServiceNow with external monitoring tools, consolidating event data for centralized incident management and analysis. Implemented ITIL best practices within ServiceNow, resulting in improved incident, problem, and change management processes. This led to more structured and efficient IT operations. Defined and tracked Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring service quality and compliance with established standards. Experienced in implementing solutions for ServiceNow HRSD modules, including but not limited to HR Case Management, HR Onboarding, and HR Integrations. Played a pivotal role in ServiceNow knowledge management, curating a centralized repository of best practices, procedures, and troubleshooting guides. This reduced knowledge gaps, enhancing team productivity. Developed comprehensive ServiceNow dashboards, enhancing SLA compliance by 15% and elevating customer satisfaction ratings by 25%. Strong knowledge of cloud computing platforms such as AWS and Azure, with hands-on experience in deploying and managing scalable, cost-effective solutions. Excellent communication and presentation abilities, with a proven track record of delivering impactful presentations to executive stakeholders, resulting in increased buy-in for key initiatives.Work ExperienceServiceNow DeveloperGDIT-Virginia 2023 to PresentResponsibilities: Implementing IT Asset Management in ServiceNow allows better control and visibility of the IT asset landscape, resulting in cost savings through optimized asset utilization and improved compliance with software licensing agreements. Collaborating with business analysts to understand the organization's current processes and requirements for the new system. Performing day-to-day administration of the ServiceNow system, including making approved changes to processes and workflows in ITSM, ITOM modules, and widgets. Added users, groups, and roles in the ServiceNow application and raised firewall requests involving communication between the MID server, dashboard, and service portals, various other Agile and nodes. Setup monitoring for the data import built for GRC different device types. Creating Data Sources and loaded the ServiceNow tables with different data formats. Creating Transform maps is both automatic field mapping and scripting. I also worked on asset management and loaded the data into it. Set up the SLA for the various ITIL processes as per the requirement API's. Involved in developing and GRC configuring the Business Rules, Client Scripts, UI Policies, Data Policies, UI Actions in ServiceNow and widgets. Collaborating with stakeholders to gather requirements and translate them into effective ServiceNow configurations. Enhancing overall platform capabilities, streamlining workflows, and optimizing various modules for improved efficiency. Utilizing JSON-based APIs and web services to establish seamless connections and facilitate real-time data flow. Implementing a CSM solution in ServiceNow to centralize operations related to customer care. Collaborating with cross-functional teams, including HR, IT, and business stakeholders, to gather requirements, analyze workflows, and ensure seamless integration of ServiceNow HRSD. Integrating ServiceNow with third-party applications, including CRM systems, HR platforms, and financial software, ensures a seamless data flow across the organization. Developing and configuring SOAP and RESTful web services to enable bidirectional communication between ServiceNow and external databases or applications, supporting data synchronization. Customizing the ServiceNow user interface using CSS, HTML, Jelly scripting, and Angular 1.5, creating intuitive and user-friendly interfaces. Familiar with Agile Contracts Risk Management. Working on reporting vendor risk management activities. Moving Update sets from one environment to another environment. Working on developing a user-friendly interface for service catalogs, configuring users, groups, and roles, and customizing business rules and client scripts. Checking discovery logs for warnings, and errors and troubleshooting them. Creating multiple ACLs for the applications service portals. Creating functional and technical specifications Documents for various ServiceNow modules. ServiceNow Developer
Fannie Mae-Washington, DC July 2022 to Jan 2023Responsibilities: Gathered Business and Technical gathering Business and Technical requirements from customers for developing the ServiceNow Customizations. Utilized JavaScript to deliver solutions that automate and audit business processes using widgets, Business Rules, Client Scripts, UI policies, and UI Actions. Performed Service Catalog/Change/Incident/Service Level Management Implementation. Created, modified, and published Workflow for multiple applications based on requirements. Created multiple Reports, Interactive Filters, and Dashboards. Worked on Inbound Email Actions and changed records in the target table as per Business needs. I specialize in ServiceNow ITSM, GRC, deployment, installation, and maintenance of software as well. I have integrated threat intelligence feeds and services to improve our capacity to identify and address new threats. Streamlined and automated the process of responding to complaints and issues from customers. Improved customer and support team coordination and communication. Designed and documented ITIL-based processes for incident management, problem management, and change management. Rigorously tested the HRSD system, including HR case management, employee onboarding, and offboarding workflows, to identify and address any issues. Worked on various defects that occurred before and after migration of work and fixed them. Worked on ServiceNow implementation of Service catalog and CMDB and cloud management platform for AWS. Conducted unit testing and installed new modules, releases, and version upgrades. Implemented rigorous testing procedures to identify and rectify potential issues before deployment. Involved in LDAP integration with ServiceNow for obtaining users and groups. Designed JSON schemas to represent structured data that needed to be exchanged between different components of the enterprise system. I worked extensively on CMDB, Configuration Items (CIs), CI relations, and Mid Server installations. Collaborated with key stakeholders, including business units and IT teams, to gather requirements for the Service Portfolio Management implementation. Integrated procurement modules and contract lifecycle management (CLM) applications, creating a seamless ITAM ecosystem. Worked on building a Service Request Catalog using Flow Designer designing and building workflows.ServiceNow AdminExperian-Hyderabad Oct 2018 to Nov 2021Responsibilities: Worked with clients and functional requirements within Service Now. Facilitated rollout of new applications and modules. Created Groups and Roles required for the applications to provide required access to the users. Designed and implemented new functionality using Business Rules, UI Policies, Access Lists, etc. Collaborated with Cloud ServiceNow (ITSM, GRC) and security systems Administrator/Developer. Created various workflows for Incident Management, Change Management, Service Requests and SLA The service we also provided to clients is a semi-managed service for administering their Service desks that has been implemented. This includes various administration tasks within Service desk software. Designed many email templates by using HTML, and CSS and used them in notifications. Created new Business Rules/Script Includes/Client catalog script/Client Script. Created transform maps for importing CMDB data. Maintained a well-organized and cost-efficient IT environment and showcased the potential of ServiceNow as a robust platform for IT asset management. Ensured seamless integration of ITAM processes with these core areas, creating an interconnected and efficient IT service environment. Reviewed files, records, and other documents to obtain business information and key data of GRC informing responses to development requests. Imported Active Directory to Service now using data sources. Software DeveloperNCR Corporation Jan 2016 to Sep 2018Responsibilities:
Developed the application using JSF framework which is based on the MVC design pattern. Developed the DAO objects using JDBC2.0. Developed and modified Servlets to accept and process requests from the clients. Experienced in developing single-page applications using Angular JS. User input validations are done using JavaScript. Developed Java classes for the business layer.Education details:Master s in information technology-Valparaiso University May 2023Bachelor s in information technology from Osmania University May 2016 |
