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Click here or scroll down to respond to this candidateCandidate's Name
Bloomington, Illinois Street Address -6750PHONE NUMBER AVAILABLE - EMAIL AVAILABLEPROFESSIONAL SUMMARYMotivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.SKILLSFlexible ScheduleCollaboration and TeamworkSafety understandingImprovement plan knowledgeOrder PreparationProcess ImprovementFollowing InstructionsWORK HISTORY02/2022 to 02/2024 Team MemberRivian Normal, ILAssisted in developing inspection and testing protocols. Collaborated with suppliers to improve product quality, addressing concerns and providing feedback.Contributed to a positive work environment by collaborating with team members and sharing knowledge on inspection methodologies. Examined products for imperfections and defects.Performed visual inspections and non-destructive tests where appropriate. Communicated with production team members about quality issues. 10/2018 to 02/2022 ServerOutback Steakhouse Bloomington, ILImplemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.Printed dining checks with total due, collected payment and offered receipts to complete transactions.Increased sales significantly by upselling higher-end products to customers. Performed opening and closing duties, ensuring the dining area was prepared for seamless serviceAddressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships. 08/2017 to 02/2020 Subrogation SpecialistWilber And Associates Normal, ILNegotiated settlement agreementsProcessed collected payments, negotiated payments and handled disputes. Reviewed police reports, medical bills, and physical property to determine extent of liability.Reviewed new files to determine current status of injury claim and to develop plan of action.Negotiated settlements with responsible parties, securing favorable outcomes for clients.09/2014 to 07/2017 ServerCracker Barrel Old Country Store Bloomington, IL Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships. Worked with POS system to place orders, manage bills, and handle complimentary items.Used slow periods to restock supplies, ice, trays, and delivery bags. Cultivated warm relationships with regular customers. 05/2011 to 10/2014 Server TrainerSteak N Shake Bloomington, ILTrained and mentored new personnel hired to fulfill various roles. Analyzed and evaluated training effectiveness and program outcomes. Provided feedback and guidance to help servers develop industry skills and knowledge.Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. 05/2009 to 01/2010 Customer Service CashierPopeyes Bloomington, ILLearned duties for various positions and provided backup at key times. Processed customer orders and accurately handled payment transactions. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.01/2003 to 05/2008 CollectorAFNI Bloomington, ILUtilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.Collected on delinquent accounts to reduce overdue balances. Listened to customers and negotiated solutions that met creditor and debtor needs. Achieved performance goals on consistent basis.EDUCATION05/2002 High School DiplomaNormal Community High School - Normal, IL |
