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Click here or scroll down to respond to this candidate..Steelton, PA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE.Candidate's Name
PROFESSIONALSUMMARYSeasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.SKILLS DevOpsSharePointMicrosoft Office SuiteAgile/WaterfallmethodologiesStaff TrainingBusiness RequirementsBusiness Processes andProceduresRegulatory ReportingRequirementsFunctional RequirementsSpecification (FRS)Test Case ScenariosUser Acceptance Testing(UAT)UAT Planning/Executionand SupportAcceptance CriteriaWORK HISTORY BUSINESS SYSTEM ANALYST 06/2023 to 03/2024 PA Game Commission, AGRA, Method3Created user stories, wrote user acceptance test scripts, conducted system testing, or coordinated system testing with users and created bugsReviewed test results performed, analyzed and troubleshooted software issues to identify root causesCollected, analyzed, and documented business rules, training materials and processes. Provided user training. Developed procedures to improve existing systemsWorked with business users and developers to implement improved business processesWorked with users to determine or enhance system requirementsParticipated in the development, prepared, or reviewed detailed functional specifications for routine changes or enhancements to the IT system to be used by developers for system codingTested developer changes and implementations to the software applications BUSINESS ANALYST 07/2021 to 09/2022Acclaims Systems, AGRA, Vinculum Inc.Helped determine and define system specifications, process improvement, and quality assuranceProcessed clients service requestsResearched service requests and assigned to developers as neededCreated estimate document for system enhancementsAssisted in creating Concept of Operations documentationDesigned test plans, scenarios, scripts, and proceduresAnalyzed test results and reported to development teamInteracted with internal customers to understand business needs and translate into requirementsCollaborated with stakeholders to define project objectives and criteriaGenerated ad-hoc reports to evaluate specific business requirements..BUSINESS ANALYST 08/2020 to 04/2021Highmark, Itero GroupHelped determine and define system specifications, process improvement, and quality assuranceAssisted in developing business requirementsCreated test scripts and test casesPerformed manual testing in Client portalEntered test cases and results in RQMExecuted test scripts, logged defects, and worked to resolve issues noted in testing processWrote system requirements and tracked quality assuranceInvestigated customer complaints to take necessary corrective actions BUSINESS ANALYST 08/2019 to 08/2020Pennsylvania Housing Finance Agency, PHFAImproved workflow systems, interfaces and applications with both work unit user group and external partnersServed as systems administrator for various Loan Servicing related software applications or third-party software interfaces or portals as assignedOversaw system functionality, user setup, authorities, and enhancementsWorked as a liaison to provide direct assistance in resolving all interface and portal issues with customersAssisted in re-designing and re-engineering processes as necessary to accommodate changes in regulation, policies or to improve overall efficiency and effectiveness QUALITY ASSURANCE ANALYST 12/2016 to 05/2019Cenlar FSBIsolated and reported bugsCreated documentation for business processes and end user workflows Defect trackingReviewed processes in various servicing departments for quality and complianceAssisted gathering and validating information used to coordinate and share with the first- line Business Unit Risk Managers (BURMs) and the second-line Quality Control and Compliance functionsSupported cross-functional team department Supervisor in maintaining a repository of business/process guidelines and fraud trends to be used as a reference tool for others within organizationPerformed effective root-cause analysis, followed-up on corrective actions and ensured test templates were updated with the most recent procedural/regulatory changesWrote and maintained detailed internal documentation BUSINESS ANALYST 08/2016 to 11/2016State Employees Retirement Services, CyberthinkAssisted in developing business requirements, project initiation document and quality measuresAssisted in developing functional and Quality-of-service (non-functional) requirementsMet with End User groups to determine changes needed in requirements to ensure processes are correctCreated workflows using formal notation: Business Process Modeling Notation (BPMN)Developed graphic representations of complex business processes..BUSINESS ANALYST 04/2016 to 07/2016PA State Police Department, 4Pros SolutionsAnalyzed business requirements and assisted in developing and documenting requirements for new Pennsylvania Uniform Crime Reporting System (PUCRS)Aided PSP in identifying their requirements and ensured that Federal government's requirements are includedPerformed requirements gathering, and helped developed business requirementsAssisted in developing functional, Quality-of-service (non-functional) and User(stakeholder) requirementsHelped developed requirements traceability matrix BUSINESS ANALYST 11/2015 to 03/2016Public Consulting GroupEasyTrac ModuleWeb-based Medicaid Access Program for Public SchoolsAssisted in defining and reviewing customer and business requirements and service level agreementsReviewed requirements gathering methodologiesHelped defined and document customer business functions and processesAssisted in developing business, functional, and non-functional requirementsDeveloped requirements traceability matrixProvided client support in response to inquiries and questions from school districtsTrained school district users on Web-based applications and system updatesAssisted with implementation and setup of PCG systems QUALITY ASSURANCE ANALYST/REPORTING ANALYST 12/2012 to 06/2013 Deloitte Consulting, Technosoft CorporationDeveloped report specificationsResponsible for ensuring change control and change management procedures are followed within the project teamDeveloped requirements traceability matrixRe-engineered performance manual and performed manual testsReviewed functional specificationsDeveloped and maintain functional test casesExecuted and evaluated manual test cases and report test results EDUCATION Central Penn College, Summerdale, PABSBA, HRM, Business Administration, 03/2015Central Penn College, Summerdale, PAAS, Entrepreneurship and Small Business, 03/2013DeWitt Clinton High School, Bronx, NYBusiness Cooperative Education (Computer), 06/1995 LANGUAGES SpanishNative or Bilingual |
