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Candidate's Name
ExperiencePacking, Shipping, and Receiving AmazonDEC '23 - PRESENTCustomer service Amazon, USJAN '19 - MAR '23Customer service ARISE, USJAN '17 - DEC '18Customer Service Kelly connect, USJAN '16 - SEP '16EducationEXPECTED GRADUATION APR '24Phlebotomy CandidatePHONE NUMBER AVAILABLE EMAIL AVAILABLE Palm Bay, FL 32907 Looking for a career in which I am able to grow utilizing my customer service skills, communicating, building great relationships and, being a great asset fulfilling all my responsibilities. Taking orders over the phoneFilling vitamins orderStocking the shelvesTaking inventoryMailing & shipping orders.Received inbound calls, first point of contactOrder entry, refunds, answered questions pertaining to over charges and status of order Transferred calls to direct departments, notating accounts and following a metric system Verified shipping and billing information.Answered incoming calls and resolved problems with knowledgeable and friendly service Asked probing questions to determine service needs and accurately input information into electronic systems Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices Met or exceeded call speed, accuracy and quality benchmarks on consistent basis Ensured the member is comfortable with all the information I gave them before ending the call. Inbound calls, placed orders, issued credits and discounts on customer accounts Processed payments, issued refunds and, documented account files. Florida Heart Training Facility!, Vero beach, FlMelbourne High, Florida, USJAN '01High School Diploma in Patient CareSkillsInfection Control Blood Collection Safety Protocols Order of Draw Needle Disposal Specimen LabelingCertificationsCertified Phlebotomist