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Click here or scroll down to respond to this candidateScottRielCandidate's Name
Savage, MNPHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEObjectiveMotivated and results-driven business and data analyst with experience in descriptive analytics, seeking to leverage expertise in data analysis, business analysis, technology implementation and process improvement to drive informed decision-making and promote operational excellenceSkillsBusiness Process Improvement Requirements Analysis SharePoint Excel Outlook Training Project Management SQL Data Cleaning Business Intelligence (BI) Tableau SAS Servant Leader Coaching Mentoring Documentation Administration PowerPoint Presentation Pivot Tables Dashboards AccessExperienceOptum/UnitedHealth Group / Health Economics ResearcherSeptember 2016 - August 2023, Minnetonka, MN/RemoteDeveloped operational reports, visualizations and dashboards with Excel, Tableau and PowerPoint to enhance business intelligence and decision-making processesTechnical liaison with external partners, establishing and fostering collaborative relationshipsAdministered Tableau server instance maintaining access within HIPAA complianceChampioned the adoption of automation including program scheduling, critical reporting tasks, and ensuring accurate and timely data delivery to clientsServed as a technical support assets resource for departmentMember of UnitedHealth Groups Emerging Leaders ProgramOptum/UnitedHealth Group / Senior IT Business AnalystFebruary 2016 - September 2016, Eden Prairie, MNOn demand business analyst supporting ad-hoc short term projectsMaintained clinical rules documentation and dictionary which housed CMS ICD-9 and ICD-10 with clinical, procedure and LOINC codesSupported scrum master managing and prioritizing user stories in an agile environment using Rally softwareOptum/UnitedHealth Group / Business Analyst and Knowledge AuthorJanuary 2011 - February 2016, St. Louis Park, MNLead technical role for self service support project rewriting help desk knowledge to customer facing languageSupported research, testing, and conversion of knowledge management software suite replacementProactively researched trending help desk issues and developed subsequent knowledge to increase first call resolutionAuthored Tableau dashboards leveraging knowledge database allowing defect reporting on published articles leading to higher customer satisfactionCreated streamline knowledge authoring processes using MS InfoPathLead trainer for authoring and reporting teamMentor for reporting team and support analystsOptum/UnitedHealth Group / Help Desk Analyst and Knowledge AuthorFebruary 2008 - January 2011, St Louis Park, MNDetail oriented technical writer supporting help desk knowledge improvementAuthored technical training documents for team membersDeveloped reporting methods to increase first call resolution and customer satisfactionLead laptop and computer hardware training classes increasing help desk knowledgeEnterprise help desk analyst supporting Microsoft Office, Windows, hardware, software, printing, phone, database, password and network issuesExtensive support for Microsoft Office and WindowsTarget Corporation / Level II Security, Fire Alarm and Sprinkler TechnicianNovember 2004 - February 2008, Minneapolis, MNSupport analyst for security alarm and fire suppression sprinkler systems at Target storesLiaison facilitating coordination with Target store team members and vendorsManaged programming and auditing of alarm systemsContacted police and fire departments when receiving alarm system triggersMonitored fire and sprinkler system acceptance testing for new Target buildingsUSFamily.Net Internet Service Provider / Customer Support TechnicianJanuary 2003 - November 2004, Golden Valley, MNCustomer technical support for internet connectivity, email and login issuesManaged production of outgoing marketing materials and inventoryEducationDunwoody College of Technology / Bachelor of Science - Computer Systems AnalysisDecember 2018, Minneapolis, MNDevelop critical thinking, troubleshooting and analytical skills to help an organization build and maintain computer systems, design and implement software, and make data driven decisionsAnalyze procedures, methods and uses of computer systemsLearn how to study an organizations current computer systems, procedures, and processes to make recommendations to management and help an organization operate more efficiently and effectivelyDunwoody College of Technology / Associate of Applied Science - Computer Networking SystemsMay 2004, Minneapolis, MNExperience with data, programming, software, hardware, administration, communications, operating systems, servers, networking and IT securityWorked with imaging, antivirus, firewall, spyware and networking softwareCertificationsSix Sigma Yellow Belt CertificationITIL CertificationTableau Desktop SpecialistA+ Certification |
