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Title Customer Service Human Resource
Target Location US-NY-New York
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Candidate's Name
CONTACTHempstead, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECERTIFICATIONSPROFILEExperienced healthcare and human resource manager with over a decade of dedicated service in patient registration and administrative functions across esteemed medical institutions. Demonstrated proficiency in meticulous patient data collection, streamlining admissions procedures, and delivering top-tier customer service. Expertise extends to leveraging electronic systems for insurance verification and ensuring adherence to regulatory protocols. Renowned for adeptly multitasking in high-pressure environments while upholding professionalism and efficiency.EDUCATIONKEY SKILLSAdaptabilitySearchTechnology Proficiency HRIS ExpertiseExcellent communicationOrganizational SkillsCustomer ServiceAttention to DetailAdditional employment history and professional/personal references are available upon request.EXPERIENCENorthwell Imaging of Garden City, Garden City, NYDecember 2017 to March 2024Prepared charts, registration forms, and related patient information, ensuring completeness for forwarding to various departments, including nursing.Conducted interviews to obtain demographic and insurance data, securing signatures on medical, legal, and financial forms.Greeted patients courteously, providing direction or assistance to appropriate waiting areas.Scheduled/rescheduled patients for upcoming exams and managed incoming calls from patients, doctors, and medical facilities.Printed completed medical reports and discs for patients and fulfilled requests from medical professionals.South Nassau Communities Hospital, Oceanside, NY09/2010 10/ 2019Registration ClerkSuccessfully utilized EDI to verify insurance coverage for over 50 patients daily, ensuring accuracy and completeness.Maintained compliance with HIPAA and other regulatory guidelines, resulting in zero incidents of non-compliance during audits.Processed an average of 30 patient admissions per day, maintaining a 98% accuracy rate in patient data entry.Admitting ClerkCultivated strong professional relationships with vendors, resulting in a 20% reduction in supply costs.Managed employee benefits for a staff of 50, resolving benefit-related inquiries with a 95% satisfaction rate.Conducts face-to-face interviews with patients or patient representatives, to verify demographic information and signatures for medical consent of insurance and treatment.Prepares Death Certificate for signature of Physician and or Medical Examiner for registration for the New York State Department of Health.Outpatient lab work, Maternity, and Ambulatory Surgery activation of all scheduled patient arrivals to the facility for procedures.Winthrop University Hospital, Mineola, NY09/2014  11/2015Reduced appointment scheduling errors by 15% through meticulous attention to detail.Initiated patient education programs during wait times, resulting in a 25% increase in patient knowledge about their upcoming procedures.Updated and verified demographic information for over 100 patients daily with 99% accuracy.Oxford Management Services, Melville, NY08/2006  01/2010Human Resource Administrator/ManagerMaintained HRIS database entries with 100% accuracy, processing over 200 employee records annually.Conducted pre-screening interviews for 50+ applicants monthly, resulting in a 30% reduction in time-to-hire.Ensured compliance with state and federal regulations in all HR processes, resulting in zero penalties or fines.Generated standard weekly/monthly reports on new hires/termination of employees.Handled employee benefits, registration, and COBRA letters.Payment ProcessorProcessed over 100 financial transactions daily with 99.9% accuracy, minimizing errors and discrepancies.Streamlined payment processing procedures, resulting in a 25% reduction in processing time.Generated weekly financial reports detailing departmental transactions, aiding in budget planning and analysis.

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