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Resume of: Wanita JacksonSkills:15+ years of experience in housekeeping, including supervisor rolesEffective communicationInterpersonal Skills10 years plus of Customer Service and Supervisory skillsMotivational and team work skillsEmployment History:Boston Housing Authority Boston, MA 06/2020 - PresentJanitor GroundkeeperMaintain both the inside and outside grounds of the building.Assist craft men with their daily duties.Remove and replace household items as needed.Sanitize all grounds of the building.Prepare vacant units for rental.Pine Street Inn Boston, MA 05/2019  03/2020HousekeeperResponsible for the upkeep of all common areas and back areasCleaned tenant rooms daily including trash removal, sweeping, mopping, and vacuuming as neededResponsible for cleaning and replacing sheets and towels for the shelter guestsRespond to spills or other hazardous situations and resolve them under minimal directionBoston Police Department Boston, MA 01/2018  05/2019Supervisor School TrafficWorked with variety of schools within the City of Boston ensuring the safety of school districtDirected or escorted pedestrians across streets, stopping traffic as necessary to ensure the children get to school safely and keep traffic moving efficientlyWritten and Oral detailed reports of any accidents involving childrenDirected traffic movement or warn of hazards using signs, flags, lanterns, and hand signalsBoston Public School Boston, MA 01/2012  05/2019Faculty Coordinator/CustodianCoordinated the utilization of office space, handled staff scheduling, and planned events such as staff meetingsResponsible for ordering office suppliesCleaned building floors by sweeping, mopping, scrubbing, and vacuuming themServiced, cleaned, and stocked restroomsCleaned and polished furniture and fixturesServed as the after hours contact for property managementBoston Public School Boston, MA 01/2012  05/2019Lunch MonitorPrepared and served mealsCleaned and processed materials and kitchen appliances before and after mealsSupervised students during meal serviceInformed supervisor of any damages to school propertyBoston Public School Transportation Department Boston, MA 09/2013  06/2017Special Education MonitorAssisted children with Special Needs on and off the bus.Established a firm connection with parent and peers of children with disabilities.Handled accident and incident reports.Museum of Fine Arts Boston, MA 06/2012  08/2017Security Officer IPerformed a variety of security and security-related duties according to established schedules and standard operating proceduresPrevented and deterred theft and damage to the MFA collection, exhibits, and other museum property by the public, staff, and elementsProvided information and assistance to Museum visitors.Directed visitors and staff during emergencies.Westin Waterfront Boston, MA 09/2009  12/2011HousekeeperReported any maintenance issues immediately to line manager including all furniture, fittings and equipmentReset lighting to the current standardsFulfilled all reasonable requests from guests to ensure their comfort, satisfaction, and safetyReported any security issues to line managerCarry out instructions given by the management team and head office.Hampton Inn Boston, MA 05/2008  07/2008Housekeeping SupervisorMaintained high standards of cleanliness and presentation in all back-of-house areas and customer areasCreated and followed daily job lists from the room status list which included arrivals and departuresDelivered excellent customer service at all timesMaintained the stocking levels of all point-of-sales and consumablesFulfilled all reasonable requests from guests, to ensure their comfort, satisfaction, and safetyStayed up to date with hotel promotions and pricing to provide information to guests, on request, while maximizing bedroom sales opportunitiesRitz Carlton Boston, MA 11/2002  08/2007HousekeeperCompleted all periodical tasks such as flipping mattresses, cleaning curtains and dusting lamp shadesReported any maintenance issues immediately to line manager including all furniture, fittings and equipmentReset lighting to the current standardsStored all soiled and clean laundry in line with company policy and completed the required documentationFulfilled all reasonable requests from guests to ensure their comfort, satisfaction, and safetyReported any security issues to line managerMaintained personal knowledge by completing in-house training and workbooks