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Click here or scroll down to respond to this candidateCandidate's Name , CBAP, PMP,CSM, CSPOCertified Business Analyst Professional (IIBA), Project Management Professional (PMP), Scrum Product Owner, Scrum Master, and Google Data Analytics CertificatePHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedIn: LINKEDIN LINK AVAILABLEBUSINESS ANALYSTA highly experienced and resourceful Agile and Certified Business Analyst Professional (IIBA) with over 9 years experience involving research, requirement analysis, business intelligence, and data analytics with the aid of various data visualization tools for projects within the IT, Telecommunication, logistics and financial services industry. Swift understanding of business needs and adaptation to multiple methodologies following the Software Development Life Cycle (SDLC). A great team player with competent leadership abilitiesTECHNICAL PROFICIENCIESSkills:Process Flow diagrammingBusiness Process ModellingStakeholder ManagementRelease PlanningRoot cause/ Gap AnalysisRoot cause/ Gap AnalysisData Analytics- SpreadsheetsUser storiesMockupsUAT TestingLeadership- People ManagementVerbal & written communicationRequirements gatheringSQL, VisualizationMicrosoft Office SuiteTools:Confluence JiraTableau/PowerBIVisio/DrawioSharePointSuite SnagItAzure DevopsProcess & Methodology: Agile Waterfall HybridEXPERIENCESightline PaymentsBusiness Systems Analyst November 2022 PresentProjects:Portals (Customer Portal & Operator Portal)Intranet enhancement (Upgrade of existing web application to include checking balance, and document upload)ResponsibilitiesCreate and maintain visually engaging and insightful data visualizations using Tableau to communicate key insights and trends derived from customer database findings.Collaborate with stakeholders to gather and document business requirements for new initiatives, enhancements, and system integrations.Conduct thorough analysis of existing business processes and systems to identify areas for improvement and optimization.Develop comprehensive and detailed business requirements documents, user stories, and functional specifications.Work closely with cross-functional teams, including developers, QA testers, and project managers, to ensure successful delivery of solutions.Conduct gap analysis to identify discrepancies between business requirements and existing systems and propose effective solutions.Facilitate meetings and workshops to elicit requirements, drive consensus, and ensure alignment among stakeholders.Perform data analysis and create data models to support business requirements and reporting needs.Collaborate with UX/UI designers to ensure user-friendly and intuitive interfaces for applications and systems.Conduct user acceptance testing (UAT) and coordinate defect resolution to ensure high-quality deliverables.Provide support during the implementation phase, including user training, change management, and post-implementation support.Stay up-to-date with industry trends and best practices in business analysis methodologies and technologies.Act as a liaison between business stakeholders and technical teams to ensure effective communication and understanding of requirements.Charter Communications/ Spectrum (Stamford, CT)Business Systems Analyst / Program Manager June 2021 November 2022Projects:Government Initiative (Affordable Connectivity)oCustomer eligibility Analysis, Enrollment Process, Usability analysis, Cross sellingAddressability Initiative for Profit maximizationGreenfield Initiative for expansion of market footprintCloud integration Initiative for Small BusinessesResponsibilitiesGathered, refined, and translated complex high-level business needs into functional requirements and performed GAP analysis, resulting in a 20% reduction in potential risks and issues through proactive validation of interdependencies.Actively and consistently supported all Customer Operations/Business Integration initiatives, contributing to a 15% improvement in customer experience through the implementation of streamlined processes and enhanced services.Generated and presented reports using SQL-derived data, leading to a 25% increase in data-driven decision-making efficiency through the creation of visually compelling dashboards and reports.Facilitated communication and encouraged commitment between business units and IT organizations and/or vendors to align solutions with business strategies from initial requirements stage to final implementation.Coordinated and managed UAT, ORT, Smoke Testing, and Post-Launch support for various initiatives, achieving a 20% improvement in overall project success rates by ensuring rigorous testing processes and effective post-launch support measures.Analyzed business processes, functions, and procedures to determine and assess efficiency and technical viability of solutions to business problems, leading to a 15% increase in organizational efficiency through the implementation of streamlined and technically sound solutions.Shared requirement and other project documentation through SharePoint for collaboration and ease of access.Developed and managed project plans and detailed test plans utilizing associated project planning tools.GEANS EDGE TECHNOLOGIES (Laurel, MD)Business Analyst January 2017 May 2021Projects:LMSBusiness Process Modelling Food ChainoResponsibilitiesSupporting SharePoint Administrators with design requirements for SharePoint SitesResearched, analyzed, and resolved stakeholders' business needs, resulting in a 25% decrease in unresolved issues and an improvement in overall stakeholder satisfaction through effective and timely solutions.Conducted requirement elicitation through interviews, document analysis, questionnaires, requirements workshops, and Joint Application Development (JAD) Sessions, leading to a 30% reduction in project iteration cycles and ensuring more accurate and comprehensive initial requirements gathering.Identified business and functional needs, planned, and designed processes based on client's business needs, resulting in a 20% decrease in project turnaround time by providing clear and comprehensive interpretations to the Technical Teams for more efficient implementation.Provided support, processed improvement recommendations and implementation of application enhancements.Implemented User Acceptance Testing with focus on documenting defects, identifying bottlenecks, and executing test cases.Worked together with Project Manager in tracking and managing project development process following the Agile based SDLC process.Collaborated with business stakeholders and users to define concepts and clarify functional and non-functional requirements, understand current state of system processes, policy, and regulation to translate them into application and operational requirements, User Stories, Acceptance Criteria etc.Handled change requests from the Product Owner without affecting the scope of projectAccess Bank Plc, Lagos NigeriaBusiness Development/ Intelligence Analyst February 2008 December 2016Queried reports in MS SQL Server environment Using SSRS.Converted general data into strategic business plans by creating visualized reports using PowerBi and publishing PBIX files.Worked with client technical staff during the requirements definition and implementation to finalize requirements and resolve issues.Supported delivery of advisory services, strategic planning activities and business case development within Financial Services.Developed and maintained a detailed understanding of business processes and applications, customer needs and priorities. Made suggestions on business process improvements to promote business growth and efficiency.Built and maintained relationships with key business, IT stakeholders, team members, vendors, and other departments involved in the projects, and managed expectations.Promoted a constructive, positive team environment and maintains a spirit of openness, information sharing, inquisitiveness, problem-solving, and support for our common goals.Managed new and existing corporate bank business portfolio with annual turnover in excess of $45milion and solicited new relationships across Personal Banking, Fast Commodities Consumer Goods, Cement, Personal Care and Transportation (Air, Land and Sea) market segments to ensure continued business growth and developed strategies for optimizing these relationships.Supervised the prompt resolution of customer issues and attended to inquiries by customers by engaging the relevant operations team and following up for feedback and timely resolution.Actively participated in the development of new services business opportunities that result in profitable revenue growth prospects in line with the risk assessment criteria of the bankEDUCATIONMBA Business ManagementMonroe College, New York Dec 2019Counseling PsychologyUniversity of Ilorin Nov 2003Certified Business AnalystIIBAProject Management ProfessionalPMIGoogle Data Analytics CertificateGoogle/CourseraCertified Scrum MasterInternational Scrum InstituteCertified Scrum Product OwnerInternational Scrum Institute |
