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Click here or scroll down to respond to this candidateCandidate's Name
Street Address County Road II, Apartment 35Neenah, WI Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECAREER GOAL:To obtain a challenging position which will allow me to utilize my skills, education and experience and provide me with an opportunity for growth and advancement.EDUCATION:FOX VALLEY TECHNICAL COLLEGE, Appleton, WISeptember 1998 December 2001Associate Degree in MarketingFOX VALLEY TECHNICAL COLLEGE, Clintonville, WIJanuary 2005 to March 2005Technical Diploma in Nursing AssistantWEEKEND DENTAL ASSISTANT SCHOOL, Appleton, WIJanuary March 2008Certified Dental AssistantRELEVANT EXPERIENCE:AMCOR, working as a temp for Cadre, Neenah, WIOffice Assistant for Qualty Assurance May 2019-October 2019Facilitated a daily meeting out on production floor with company heads about product that had flaws and what needed to be done with said productKept up to date online company documentsAssisted the head of Quality Assurance with any projects that needed to be finishedAMERIPRISE AUTO AND HOME INSURANCE, De Pere, WICustomer Service Representative May 2016 February 2019Answer incoming phone calls from customers regarding their automobile insurance billing issues and coverage changesProcess motor vehicle reports for new driversConduct policy reviews and make recommendations for coverage changesALTA RESOURCES, Neenah, WICustomer Service Representative January 2016 to May 2016Answer incoming phone calls from customers on inquiries and complaints on productsMeet the expectations of the customers by resolving their complaints regarding product issuesUse CRM software on a daily basis for logging phone callsSUN COMFORT, Neenah, WIOffice Manager August 2015 to November 2015Use Quickbooks on a daily basis for processing invoices, entering employee hours for payroll, and reconciling company credit card statements on a monthly basisResponsible for updating social media websites (Facebook, Pinterest, Twitter, Houzz, LinkedIn) for company advertisingSchedule meetings and manage calendar for the owner of the companyResponsible for keeping the company website current and up-to-dateGreet customers, answer phones and routed calls to appropriate personPITNEY BOWES, Appleton, WICustomer Service Representative February 2013 to June 2015Answer incoming phone calls from customers on inquiries, complaints, billing issues and payment requestsMeet the expectations of the customers by resolving their complaints regarding billing, meter issues, and postage downloadsProcessed refunds and cancellation paperwork as necessary by using company softwareConsistently met performance benchmarks in all areas (speed, accuracy, volume)HYLER SEPTIC SERVICE, Berlin, WIReceptionist July 2008 to July 2009Created spreadsheets using Microsoft Excel and letters to customers using Microsoft WordAnswered a multi-line phone and scheduled customer appointments Created invoices and paid bills using Quickbooks Dispatched service calls on a daily basisBAY TITLE & ABSTRACT, Appleton, WIReceptionist August 2001 to March 2004 Answered multi-line phone and transferred calls to appropriate person Filing and retrieving correspondence Opening and distributing mailTEMPORARY JOB AGENCY POSITIONSTRUCK COUNTRY, Kaukauna, WI (contract worker through Cadre filling a temporary position)Receptionist/Office Assistant September 2012 to December 2012Assisted with projects in the warranty, service and sales departments using Procede Management softwareResponsible for handling monies and producing accurate bank deposits daily using Microsoft ExcelAnswered 8-line phone and transferred calls to appropriate personnel using ShoreTel systemGreeted customers and collected money for part and service invoicesJJ KELLER, Neenah, WI (contract worker through Manpower filling a temporary position)Deli Cashier March 2012-July 2012Handled cash register duties and customer service on a daily basis, counted down drawer at end of shiftRR DONNELLY, Appleton, WI (contract worker through Manpower filling a temporary position)Shipping Clerk July 2009 to February 2010Answered phone calls from semi drivers giving them accurate directions to facilityCorrectly matched dock sheets with invoicesDaily computer input using AS400 software |
