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Candidate's Name
9953 S. Hill Terrace Unit 314 Palos Hills, IL 60465EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional SummaryExperienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.SkillsComplaint resolution CommunicationTechnical support Problem solving.Retention Multi taskerWork HistoryJune 2020- Feb 2023 Team Lead/ customer service agentPCG Int Chicago, ILAnswering inbound calls for claimants wanting to update information, resolve issues to obtain servicesAnalyzing situations to see if needed to sent to other departments to resolve issueAs team lead hold morning meeting to issue new or updated information to better resolve issues. Collect information from agents to escalate and assist with claimant issueDecember 2017- May 2020 Assistant Pricing DirectorMarianos Oak Lawn, ILUpdate daily and weekly price changes. Also when needed when departments want to change prices on productsPut up and take down price tags for sales change prices and seasonal productsMay 2012- November 2017 Customer service AgentEOS/CCA Tinley Park, ILAnswer inbound and outbound calls for multiple clientsCollect information to update client filesWilling to work above and beyond for client coming in extra hours to close and resolve accountsEducationWestwood College Business Marketing BA 2006-2009 Chicago Loop, IL |
