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Name: Joseph DiPietroAddress: Falls Church, VirginiaEmail: EMAIL AVAILABLEOffice phone: PHONE NUMBER AVAILABLECell phone: PHONE NUMBER AVAILABLEProfessional Experience:May 2023 to presentAug 2009 to March 2023Deskside Support Technician, Blue Water Federal, Falls Church, VAAt Defense Health Headquarters I am currently performing deskside end user support servicing the 5000 member DHHQ staff, located both onsite and remote. Diagnosing and resolving service incidents involving DHA computers provided to DHHQ personnel with Active Directory modifications, Bomgar representative console, and in person interaction is the focus of my contributions at DHHQ. Cases and incidents tracked using ServiceNow.Systems Administrator, Leidos/SAIC Corporation, Falls Church, VASupporting test, integration, development and production environments for the Armed Forces Longitudinal Technology Application (AHLTA), the Theater Medical Information Program Joint (TMIP-J) and the DoD Healthcare Management System Modernization (DHMSM). Duties have included VMware vSphere virtual machine building, trouble shooting, STIG remediating, patching, and upgrading both Linux and Windows servers. Products maintained include Apache, Java, Oracle and Snareworks. Tools used include Nagios, MicroSoft Azure portal, Azure VDI, Consoleworks, Ghost, and ClearQuest.2 years imaging, installing, trouble shooting, and repairing the windows OS laptop computers of the TMIP-J development and test environments.Designed and implemented an upgrade to the TMIP-J software development LAN that introduced the bandwidth and processing efficiencies of data packet multicasting. This improved network performance decreasing Ghost server CPU load and time required to reimage multiple laptops simultaneously.Produced $300,000 of in annual savings for the DHMSM by discontinuing the maintenance coverage of 500 VMware processor license keys purchased at DHMSM program initiation that I discovered had never been installed.Specified, Installed and configured Zspace technologies suite of asset tracking software that improved both the speed and accuracy of updating of AHLTA development GFE asset information by the introduction of a hand-held barcode scanner.Configured data center network connected uninterruptable power supplies to initiate the transmission of Powershell controlled shutdown scripts on Windows operating system machines housed inside the TMIP-J climate-controlled room. Since HVAC ran on utility power and had no backup, automatic operating system shutdowns prevented heat damage to GFE assets when running on battery power.Specified, installed and configured Sensaphone data center environmental monitors to generate automated phone calls reporting alarms of high temperature, flooding or utility power failures.Dec 2007 toAug 2009Dec 1994 toDec 2007Network Engineer, SAIC, Mclean, VADesigning and testing network upgrades for the Long-Range Information Network Communications Services (LINCS) Program.Produced a Detailed Design Document for network upgrades at nine buildings on Camp Pendleton supporting the 1st Marine Expeditionary Force. This document priced and explained in detail a design to cost effectively upgrade the digital connectivity of these facilities to make best use of a planned base wide installation of a Dense Wave Division Multiplexing fiber backbone.Planned and performed laboratory interoperability testing of the Harris Secnet 54 with the General Dynamics Taclane Micro. This encryption technology testing simulated the bandwidth, delay, configuration, data type, and network load for the planned implementation of the Secnet 54 into the Mobile Suite being integrated the United Kingdom Ministry of Defense infrastructure.Planned and performed laboratory throughput testing and analysis of General Dynamics encryption technology and network accelerators from Comtech and Juniper Networks. The encryption testing generated a base line for fixed packet length impact on low bandwidth circuits. The accelerator testing discovered and documented a design flaw in Comtechs latest version TurboIP firmware. This flaw caused unreliable processing of Common Internet File System (CIFS) packets that resulted in failed installations during the previous year.Deployment Engineer, SAIC, Falls Church, VADesigning and deploying network infrastructure and computers for the Composite Health Care System (CHCS) at DoD medical treatment facilities around the world.Planned and performed numerous CHCS server upgrades throughout the United States, Europe and Asia.Upgraded the hospital laboratory instrument managers that translate machine output RS232 into formats that can be input to CHCS, at numerous Army, Navy and Air Force medical centers. This project replaced obsolete DOS platforms with Data Innovations current software on windows platforms.Conducted engineering analysis of transmission systems for CHCS communications upgrades. Used analysis results to generate proposals that specified the hardware, optical fiber plant and circuits required to replace obsolete equipment. These proposals were implemented at NAS Jacksonville, Cecil Field, Mayport, Scott AFB, Offutt AFB, Sheppard AFB and Travis AFB. At Jacksonville, Cecil Field, Mayport, Scott and Offutt supervised subcontractors installing equipment racks, fiber and LAN drops.April 1989 to December 1994Engineer, Computer Sciences CorporationSystems Engineering Technical Assistance (SETA) engineer supporting the FederalEmergency Management Agency (FEMA), and the Defense Manpower Data Center (DMDC). Also conducted performance testing of satellite transponder components and earth station TDMA modems at the U. S. Army's Integrated Test Facility at Fort Monmouth.Education:1986New Jersey Institute of Technology, Newark, NJ, Bachelors of Science, Electrical EngineeringAdditional Professional Activities:February 2023January 2019October 2018May 20152008Comptia Security+ certificationPassed examination for Certified Information Systems Security Professional (CISSP) (currently expired)Completed Consoleworks training courseCertified Essentris System AdministratorCertified Fluke Networks Tier 1 and Tier 2 Fiber Cabling Test Technician,Security Clearances: ADP IT-I Public Trust