| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateProfessional SummaryExtremely motivated administrative professional with extensive experience in management,customer service and problem solving skills. Organized and efficient with strong communication skills. Excels in multiple tasks in a fast paced environment.Candidate's Name
SchedulingResearchingUS and Overseas Compliance LawsOracle, Salesforce, CSIAccounts Payable / ReceivableChristian Care Ministries Melbourne, FL 07/2021 03/2024Customer Service RepAnswered phone calls from Members and Medical ProvidersAssisted Members and Medical Providers to determine the bill statusProvided assistance to Members and processed their Monthly Share PaymentsAdvised Members with step-by-step instructions when adding family members to their Medi-Share planExplained to Members their Medi-Share plan and how to view other Medi-Share plansCreated cases for Members with any discrepancies to be reviewedCreated refund requests for Members when applicableLogged detailed notes when speaking with a Member or Provider.Assisted Members and Providers with how to resolve IT issues involving their Member CenterAssisted Providers on how to set up access to the Network PortalAssisted Medical Providers what type of service a Member was eligible forProvided Medical Providers with Members Start and End DatesCommunicated with the IT Department both verbally and writtenParticipated in Monthly Team meetingsAssisted other Reps when neededKept updated with any policy changesPercepta LLC Melbourne, FL 08/2019 04/2021Customer Service ManagerContacted customers in a timely manner to resolve their issuesApplied Good Will Gestures policies to offer the customer when necessaryEngaged technical experts when necessary to find the best solution for the customerEngaged with dealerships to get the necessary information regarding customers vehicleApplied Warranty solutions when applicableAnswered phone calls and assist customers with queriesProvided information to customer with company websites that could also assist themWalked customers through step by step procedures for how to fix issues with their Sync, Bluetooth and MapsUpdated customers via telephone or email regarding the status of their vehicle and keep them abreast of ongoing issuesAssisted associates when necessaryParticipated in daily Zoom meetingsKept abreast of any updates in policyNuance Communications Inc Melbourne, FL 02/2011 - 02/2019Order Management SpecialistReviewed contracts for accuracy pertaining to the sales orders submittedReviewed quotes submitted by sales team and determined if all requirements were metGenerated and processed ordersGenerated and processed invoicesProvided quality control inspection of orders and invoices completed by multipleassociatesTrained new employees on order processing procedureCollaborated with associate and developed training manualsBrighthouse Networks Melbourne, FL 03/2008 09/2010Account Executive AssistantAssisted account executives with sales and maintaining corresponding documentsReviewed orders and made necessary changesGenerated and distributed AR aging reports and weekly cumulative reportsRecorded payments received from clientsMaintained client relationships with monthly check up callsMaintained vacation schedules for staffVerified reports and rate card for price accuracyCreated Power Point presentations for sales staffJC Penny Melbourne, FL 09/2007 03/2008Customer Service RepresentativeResearched the sales of specific productsAssisted in product purchasingCreated in-store advertisements and executedProvided aide to manger for employee training classMaintained employees weekly schedules and appointmentsSurveyed customer satisfactionSears Holding Melbourne, FL 02/2007 03/2008Office AssistantConfirmed register totals from previous day / night salesAccumulated funds confirmed and prepared monies for armed pick upsInsured safe was balanced at established totalReviewed resumes utilizing key words for open positions and scheduled candidatesCreated daily reports for home office reviewDubs by Pam NY, NY 2004 - 2006Office Coordinator / BillerOrganized billing by checking item costs and assuring they were up to dateManaged and structured work schedule for prompt distributionProvided client consolationOrdered office suppliesPoint 360 NY, NY 1997 2004Client Service ManagerManaged Staff performance for approximately thirty employeesExecuted monthly billing close out reportsHired and trained staffEstablished internal control procedures; continuously managing workflow for optimalproduction efficiencyAssisted sales team with acquiring new accounts as well as maintaining existingaccountsAnalyzed operations and evaluated performance of departments to determine areas ofimprovementProactive communications with other locations to resolve or prevent problems that mayariseBetelgeuse Productions NY, NY 1992 - 1997Client Service Manager / BillerInvoiced clients and insured payment of services renderedCompleted monthly close out reportsManaged order processing to insure timely deliveryHired and trained staffEducationCertificate in Office Coaching1987-1988 Mercy College (Center for Media Arts) Communication Certificate1984-1985 LaGuardia Community College Communications (some college credits) |
