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Candidate's Name , M.A.m: PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY:Organizational Change Manager with 19 years hands-on experience with complex Organizational Change Management Interventions. Over the years have led the Design and Implementation of Change Management & Communication Strategies, utilizing agnostic change management models (Lewin) & research-based methodologies to ensure Organization Development Interventions / Change Management Initiatives support the outcomes that must be achieved for change to be sustainable. Experienced in Developing & Executing Tailored Communication Messages to meet the specific needs of the targeted audience. Strong knowledge of Talent Management practices, theories, and the ability to translate a strategy into practices that increase the effectiveness of the organizations greatest asset, its people. Responsible for Developing & Executing Learning & Training programs to improve organizational effectiveness & other workforce initiatives that respond to business-critical needs. Proficient in the use of Microsoft 365, SharePoint, MS Visio, Salesforce, ServiceNow, MS Dynamics 365, SAP/SAP4HANA, Workday, Cornerstone, Cybersecurity Technologies (Oracle Access Manager  Single Sign-On; Multi-Factor Authentication  MFA  Duo Security Cisco; Zscaler Private Access  ZPA) and other on-premise & cloud-based solutions.Adjunct Faculty Member-Lewis University.SKILLS:Change Management Interventions (OCM) /Digital Transformations/Organization DevelopmentImplementation of Personas concept and User cases to drive user adoptionCorporate, Information Technology, Agile Project Management ProficiencyLearning, Training & Development - ADDIE model  Adult Learning TheoriesBusiness Process Management/Improvement/Process Mapping for Digital TransformationsOCM Processes for ERP, HCM, CRM,UKG Dimensions, Cybersecurity and stand-alone SystemsDevelop & Execute Awareness/Education Campaigns to Enable Adoption of New TechnologiesSAP/ERP, Office 365, SharePoint, Cloud-based systems, ServiceNow, MS Dynamics 365Quantitative/Qualitative Survey Design & Analysis of data using statistical applicationEXPERIENCE:B.I.P. Inc. Sr. Consultant/OD/Change Management  Graphic Electric Services, Inc (February 2012  Present)Responsible for leading and managing the OCM process (with a focus on the people side of change) of Office 365 deployment, SAP/S4HANA ERP, MS Dynamics 365 (BC, F&O, SCM, FS, CRM, HR..) and newly integrated cloud-based technologies (UKG, Workday, Salesforce..) to ensure project leaders & stakeholders follow & apply change management (structure) to change, in order to drive individual transformation & develop the behaviors required to support & increase adoption of the new technologiesResponsible for End-to-End Change Management Deliverables (stakeholder assessment, organizational readiness, change impact analysis, communications, adoption, training & adoption)Lead communication efforts to support the communication plan and clearly articulate targeted messages to a variety of audiences with a focus on communicating new business processes, policies and systemsResponsible for documenting business/technology requirements to identify solutions for specific ERP modules, UKG Dimensions, Workday & other Agnostic systems within a cross-functional teamOSI Industries LLC. Sr. Change Management Lead (October 2022-January 2023)Responsible for leading and managing the OCM process/strategy to support the implementation of a Shared Services program (Project LEAD) to automate & centralize accounting processes and financial operations for P2P, I2C, O2C, AR, AP. Develop & manage communications (including executive leadership) to create awareness & education associated with the implementation of new technologies/systemsResponsible for documenting business/technology requirements to identify solutions for specific SAP modules (SAP FICO, SAP CRM, SAP SCM), MS Dynamics 365, UKG Dimensions solutions, Workday and other ERP Agnostic & cloud-based systems within a cross-functional teamResponsible for documenting and communicating new business processes to impacted audiencesResponsible for End-to-End Change Management Deliverables (stakeholder assessment, change impact analysis, communications, adoption, training & adoption). Collaborate closely with project leads and team members to execute any necessary change management deliverable to support the implementation and adoption of the new technologiesSayers Technology, Lead OCM Manager  United Airlines (September 2021  June 2022)Responsible for leading and managing the OCM process/strategy for Project Pipeline Cybersecurity Implementation Deliverables and the Adoption of a Secure Software Development Framework (SSDF)Lead communication efforts to support the communication plan and clearly articulate targeted messages to a variety of audiences. Implement Personas Concept & Use Cases to drive adoption of digital technology, cybersecurity policies, new processes and new systems (with a focus on the people side of change)Lead the process improvement for the automation of a Secure Software Development Framework (SSDF)Develop & Execute OCM, Learning & Training strategies leveraging behavioral science principlesBaxter Healthcare, IW Change & Communications Manager (0ctober 2018-February 2019)Responsible for leading and managing the Innovative Workplace Change Management process (with a focus on the people side of change) of newly integrated technologies, processes and systems to ensure project leaders & stakeholders follow & apply change management (structure) to change, in order to drive individual transformation & develop the behaviors required to support & increase adoption of the initiativeDevelop and execute a Change Management and Communication Plan to support IT projects /Office 365 deployment and drive user adoption. Integrate Change Management best practices into project plans to engage stakeholders, facilitate transition, and support adoption of the changes required by the projectLead communication efforts to support the communication plan and clearly articulate targeted messages to a variety of audiences. Implement Personas concept & User cases to drive adoption of digital technologyLead & manage the training program development and communication strategies for newly implemented systems to increase user adoption, streamline the system, lead the implementation of a manageable technology solution and ensure change practices are sustainable after deliveryB.I.P. Inc. Sr. Consultant  Graphic Electric Services (March 2007 - January 2012)Responsible for developing, implementing and managing training programs for role specific competencies, skill development, leadership, safety, regulatory compliance & process improvementFunctional capabilities include conducting needs analysis, assess gaps and provide solutions to address the needs. Translated output of needs analysis into learning objectives & curriculum development by collaborating with SME & utilizing fact-based solutions & adult learning theoriesDevelop strategic & tactical plans to align leadership to team members to improve the effectiveness/efficiency of processes. Facilitated the implementation of process improvement methodologies such as DMAIC & LeanLead the development and implementation of compliance training programs to ensure regulatory compliance Functional responsibilities include but not limited to ensuring the regulations & policies are integrated in the processes and procedures organization wideCanon U.S.A. Inc. HR Specialist (February 2004 - February 2007)Responsible for designing compensation practices utilizing theories, quantitative & qualitative methodologies (including job evaluation/job analysis) to ensure pay structures were competitive & contributed to growth & profitabilityFunctional responsibilities include the development of a competency model-based strategy to entail the organizations objectives, values, define their talent needs, create a strategy, align it with business objectives & help in the selection & development of employeesEDUCATION:M.A. Industrial Organizational Psychology, Roosevelt University, Chicago, IL 1999B.A. Psychology, Benedictine University, Lisle, IL 1992LANGUAGESFluent in Italian, Spanish, and professional working proficiency in Portuguese has proven invaluable in establishing rapport and dealing with international markets. Multicultural experienced.