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Summerville, SCPHONE NUMBER AVAILABLE EMAIL AVAILABLEBarb Delaney Linked InPROFESSIONAL SUMMARYEvery job has a customer. Customer service is my strong suit. As an Office Administrator I made sure each member of the organization got what they needed. In the Data Base Administrator capacity, I collaborated closely with customers; first to determine their wants and needs and create a plan. Then it fell to me to keep them updated on the progress.EXPERIENCEOffice Administrator 1996-1998Boeing Commercial Airplane Renton, WAMaintain managers calendars and schedule meetings, events, and travel.Maintain schedule for designated conference rooms.Coordinate organization events such as tours, workshops, or visitors credentials.Prepared organization metrics, reports, charts.Create web pages for organization process document.Scheduled and recorded organization employee trainingOrdered and kept records of inventory of office supplies, equipment, and computer hardware.Submit applications for company credit cards.Monitor and reconcile travel and general organization expenses.SQL Server Database Administrator 1998-2003Boeing Commercial Airplane, Renton,Customer SupportInitial customer contact to gain understanding of needs and expectations.Continual contact to provide progress report.Database CreationTeam with developers to assure front end and backend compatibility.Testing and debugging.Beta and final-version testing and user training.Initiate and monitor migration.Database MaintenanceMigrate to full production server.Monitor and maintain postproduction.Upgrade servers.ManagerTCBYOpen and close.Serve customers and resolve any problems.Hire and train staff.Order and maintain inventory of all supplies.Clean and sanitize machines.SKILLSStrongly customer service orientated Excellent customer facing and telephone mannerComputer trouble shooting Microsoft Office Game tester (Big Fish and Microsoft Games)CERTIFICATIONSEmergency Medicine Wayne State University 1982AWARDS/RECOGNITIONSAward Outstanding Customer Service 2003Honored for cleanest TCBY store in Michigan |