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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLETechnical Work Experience:InCare TechnologiesRemote Support SpecialistJuly 2018- March 2024Certifications:MimeCast Cloud Gateway Fundamentals Level 1 CertificationFortinet NSE 1 Network Security Associate CertificationFortinet NSE 2 Network Security Associate CertificationAchievements Include:Provided Managed Services to over 100 organizations with a monthly revenue of $2 million dollars.Migrated two customers with hundreds of users from legacy on premises active directory to Azure Active Directory.Migrated multiple organizations from on premises phone system to Allworx VoIP hosted system.Deployed Microsoft 2FA/DUO to 48 organizations.Maintained 98% closure rate of tickets relative to SLA.Technologies Used:Connect Wise and Service Now service ticket systems.Remote support tools including but not limited to: ConnectWise Automate / Kaseya control center.Azure Active Directory and Microsoft Active Directory Synchronization Services and Two factor authentication.Office 365 Admin portal.Fortinet Firewalls and VPN.Automated provisioning tools for MSP clients.Allworx VoIP phones and administration portal.Remote server tools iDrac and vSphere.Medical software such as Allscripts and Digi-Chart.Windows Server 2016-2022, Windows 10/11, Linux and MacOS.Military Service:Army(E-6) Financial Management TechnicianJuly 2012 Aug. 2013 Retired.Non-Commissioned Officer in charge of Military Debt Management/Processing, Ft Stewart GAStaff NCO in charge of Military Debt Management.Master resiliency trainer for the unit.Maintained compliance for all military financial regulations.(E-6) Financial Management TechnicianJuly 2011 June 2012Chief of Military Pay for Financial Management Detachment, Camp Humphreys KoreaChief of military pay for over 5000 soldiers.Maintained compliance for all military financial regulations.(E-6) Light-Wheel Vehicle MechanicNovember 2010 June 2011Cadre for 171st Brigade Emergency Operations Center in Ft. Jackson, SCServed as cadre for Emergency Ops Center.Liaison between military and local law enforcement.Maintained $11 million in equipment.(E-6) Light-Wheel Vehicle MechanicMay 2008 November 2010Drill Sergeant in Basic Combat Training in Ft Jackson SCDrill SergeantInstructed 60 soldiers on a recurring 9 week cycle.(E-6) Light-Wheel Vehicle MechanicSeptember 2006 March 2008Instructor/Writer at the Wheeled Vehicle Mechanic School in Ft Jackson SCInstructor and instructional content creator for the school.Taught 5000 soldiers annually.(E-6) Light-Wheel Vehicle MechanicJanuary 2004 September 2006Motor Sergeant in Idar-Oberstein, Germany 1-94 Field ArtilleryNCO in charge.Responsible for deployment of over 250 vehicles.Maintained a 97% overall readiness rate for equipment.(E-5) BRADLEY Fighting Vehicle MechanicOctober 1999 March 2008Senior Track Vehicle Mechanic in Ft Irwin, CA.Senior mechanic in the unit.Maintained a 95% overall readiness rate for equipment.Marine Corps(E-5) Field Radio OperatorJune 1992 June 1998Team Leader/Squad Leader/Sergeant in Camp Pendleton, CAField radio operator and field wireman duties.3 deployments with 15th MEU.Responsible for $5 million in communications equipment.Armed Forces Training and Certifications:Master Resilience TrainerLeadershipLeadership/InstructionEqual OpportunityTotal Army InstructorLeadership of Shop OperationsFundamental of Military LeadershipEducation:Virginia College - Birmingham, ALAssociate of Applied Science in Network EngineeringMarch 2018 GPA: 4.0 |
