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Click here or scroll down to respond to this candidate123 SW Jefferson St.Peoria, Il Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
Experienced and dedicated IT analyst with demonstrated success driving total client satisfaction through meticulous attention to quality. Technically savvy, with broad expertise in a range of hardware and software, as well as the capacity to rapidly learn and apply new systems and methodologies. Exceptional communication skills to coordinate between internal and external agents and stakeholders; able to explain simple-to-complex concepts to a range of audiences at varied skill levels. Proven team player; highly organized with a well-honed sense of urgency and prioritization.ObjectiveProvide my future employer with an experienced, dependable professional whose information technology and marketing skills are able to support District Representatives and I/T managers on technology and eBusiness solutions and system administration.Experience2014-Present Caterpillar Peoria, IlGlobal IT Senior System Administrator / TBU Senior System AdministratorDomain Administrator for Caterpillar MWShop floor high availability IT supportOn-site 3rd level AnalystNetwork Administrator, Shop floor firewall rule writer, Security Zone implementations. Managed 1000 shop floor computers supporting both Assembly and Machining. Time Clock installation, Pinpoint Systems,Manufacturing system consultantWindows 2012-2022 server administratorActive DirectoryVMWare host and clientPowerShellMES ERPCitrix server administratorIos and IntuneDisaster recovery Back up and Restores (Servers)2008-2014 Caterpillar Sumter, SCGlobal IT System Administrator / SPBU System AdministratorDomain Administrator for Caterpillar MWShop floor high availability IT supportOn-site AnalystUnix and Engineering Workstation Server supportNetsysco Certification HPUX1998-2008 Caterpillar/Manpower Professional Peoria, ILGlobal IT System Administrator / SPBU System Administrator / GIS HelpdeskDomain Administrator for Caterpillar TBU / MWLevel 3 On-site AnalystLevel 2 Mainframe AnalystLevel 3 Nortel networks AnalystUnix and Engineering Workstation Server support, Peoria campus 3rd levelNetsysco Certification HPUXShop floor high availability IT supportAgent training and documentation.1997-Present REMAX Home Realtors Peoria, ILRealtorLicensed BrokerDesign CMAs (Comparative Market Analysis)List & Sell Residential Property1997-1998 Caterpillar/Manpower Technical Peoria, ILPrint Room OperatorDesigning & Scanning of Caterpillar Product ManualsResponsible for printing & shipping of LSOs1990-1996 Christian Brothers Western Store Peoria, ILDistrict ManagerAccounts Payable & ReceivableGroup InsuranceMarketing and Radio Copy..Purchasing for all departmentsHuman ResourcesSchedulingManaging & Training of all employees.Retail Sales1985-1990 Kinney Shoe Corporation Chicago, ILStore ManagerBook Keeping.Human ResourcesSchedulingManaging & Training of all employees.Retail SalesStore Displays and DesignEducation1999-Present Mid-State College/Colorado Tech Peoria, ILStudied atCertified HP Unix supportA+, Network+, MCSE NT,Licensed Real-estate BrokerAreas of ExpertiseSix Sigma Methodologies User Training & SupportTroubleshooting & Problem Resolution Onsite supportClient/User Relationship Management Documentation & ReportingSecond/Third level Support: Unix, Linux environments; Cisco AnyConnect (vpn) Windows 10/11, Microsoft Office, Business Works, Retail Pro, DacEasy, QuickBooks. Exchange, proE, captX, Mac OSX, My Supply Cabinet, Service Now, .Windows 2012 to present level server/ enterprise server support. VMware host and clients, Citrix server, Command Line, PC Troubleshooting, Peripheral Support, Hardware, Field service, Active Directory, PowerShell, SQL, Manufacturing, PLC, manufacturing execution system mes, ERPKnowledge of active directory, HPUX AIX and Linux desktop and Enterprise Server. Domain controllers, login scripts, Computer accounts domain policies. DNS entries, DHCP server reserved IPs and client lease times. Infoblox firewalls.Great Customer Relation Skills: Received several positive customer survey feedbacks.TipsIn my current roll, I am the system administrator for Caterpillar. I also am server support for about 75 windows servers with shop floor high availability lines. At TBU I am sole support for all onsite IT.During my 25-plus years as an IT Analyst for Caterpillar, I have successfully maintained 3rd shift operations including: coordination of outage situations, handling from start to finish incidents, provided technical guidance and training for new agents, Worked in incident management as a high impact coordinator. Became a server administrator specializing in all *nix and all Microsoft environments. .ReferencesAvailable on request |
