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T E R E S AW I L L I A M SPHONE NUMBER AVAILABLEDedicated customer service representative with a proven track record of delivering exceptional customer satisfaction and driving overall company success. With more than 15 years of experience, I have honed the skills necessary to effortlessly establish rapport with clients and consistently surpass sales quotas.EMAIL AVAILABLE Austin, TX 78728 ustomer Relationship ManagementData Management and ReportingMicrosoft Office SuiteProduct/Service KnowledgeAdaptabilityDependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Empathy and PatienceProblem SolvingAdobe DC SuiteEnergetic Work AttitudeCollectionsWorkflow Specialist, BNM TATA GROUP, May 2019  Oct 2023, Austin, TXIT services, consulting and business solutions organization with 453,000 of the best trained consultants in 46 countriesWorkflow Specialist Social MediaCollect, validate, and upload inputs; conduct quality checks; liaise with SMC client for any clarifications and necessary changeIdentify and present process enhancement opportunities to supervisor and assist with implementation of initiativesEnsure meticulous client and corporate record-keeping to meet TCS audit standards; steadfastly adhere to compliance protocols, actively participating in relevant trainingCreate a reference document based on new situations encountered to help guide future scenariosCUSTOMER SERVICE REPRESENTATIVE, Net Spend, Feb 2014 - Apr 2014,Austin, TXProvider of prepaid debit card and financial services to individualsAddressed inquiries related to prepaid cards, offering guidance on usage protocols while maintaining and updating recordsCommitted to strict adherence to NetSpend's account security procedures.Customer Service Representative/Dispatcher, Capitol Metro, Mar 2007 - Oct 2013, Austin, TXTransportation provider that operates buses, paratransit services and commuter rail systemsOrchestrated seamless coordination of customer bus routes and adeptly resolved concernsEmployed proactive communication strategies with bus drivers to ensure optimal on-location support and precise guidance for call-in customers, enhancing overall service qualityPromptly responded to general inquiries from customers via telephone and e-mailService Agent/Toll Collector, NAVIENT, Feb 2014, Austin, TXXxAn American student loan servicer managing nearly $300 billion in student loans for more than 12 million debtorsResolve DMV account issues & collect outstanding account paymentsCreate records of the tickets and money received from motoristsEDUCATIONHigh SchoolWest Oso High School, Corpus Christi, Texas TX, Jun 1983