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Click here or scroll down to respond to this candidateCandidate's Name
San Antonio, TX PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLE EMAIL AVAILABLEEXECUTIVE SUMMARYDetail-focused and innovative leader, with more than 12 years of multifaceted healthcare experience, to include experience as an executive leader, supervisory clinical administrator, and active-duty military vice. Experienced in leading strategic planning, facilitating systems engineering, driving continuous process improvement and sustainable change. Masters prepared in Executive Healthcare Administration & Organizational Leadership; Bachelors degree in Marketing & Management; certified Lean/Six Sigma Master Black Belt (Sensei/Coach) program trainer; certified Project Manager.HEALTHCARE ADMINISTRATION & DEPARTMENT OF DEFENSE EXPERIENCEHealth Systems Specialist, Systems Redesign Coordinator & Strategic PlannerVA Healthcare System of Ozarks Fayetteville, Arkansas June 2022 PresentProcess Improvement Coordinator, overseeing system-wide quality strategic improvement programs. Utilized Lean, Six Sigma, DMAIC, PDSA models and project management to provide transformative consultation to leadership for facility-wide Strategic Planning initiatives and communication plans. Conducted multiple system-wide diagnostic assessments, enabling senior leadership to identify root causes, driving strategic projects and sustainable solutions to boost customer engagement and enhance patient outcomes.Instructor, trainer, coach and liaison to support process improvements, which included more than 50 healthcare system-wide projects, two regional projects, and collaboration with regional and national workgroups to support standardized process improvements across the enterprise.Taught Lean Six Sigma belt training and oversaw projects through completion and sustainment for the organization.Created and implemented a system-wide Power App management system, utilizing tiered huddle boards for tracking and sustaining operations, projects, and emergent events.Strategic Planner to organize and develop the system-wide 2024-2028 Strategic Plan.Gathered and presented analyzed data reports on system training, project efficiency, and ROI.Inspired transformative change as the Change Lead/Project Manager for the healthcare system PACT Act Task Force, a national law and program to provide patients better access to care.Data Management Program Analyst & Project ManagerVHACO Veterans Experience Office Directorate Washington DC September 2023 February 2024Lead Project Manager, spearheaded the transition of operations to new software platforms, implementing analytical processes, standardized templates, SharePoint sites, Power BI and PowerApps to optimize the Customer Experience (CX) Offices Implementation field teams operations, documentation, and tracking systems. Utilized ADKAR change management principles to implement desired change within a strict deadline.Supported the Customer Experience Tools and Implementation field team to integrate work processes and flow into Microsoft Teams and M365 products.Implemented a new shared scheduling tool across service lines for continuity of work.Created an engagement tracker to capture workload for data-driven reporting.Supervisory Health Systems Specialist, Executive Officer of Patient Care ServicesEastern Oklahoma VA Health Care System Muskogee, Oklahoma January 2021 June 2022Executive Officer for Patient Care Services, member of the executive leadership team, with advisory and directional oversight for projects at the healthcare facility, regional directorate, and national organization.Led multiple Lean/Six Sigma projects to redesign and improve HR recruitment, retention, and work incentive processes, involving key stakeholders. Outcomes produced a streamlined recruitment to onboarding process, an outreach effort with Tulsa University School of Nursing.Contract specialist overseeing contracts valuing over $10 million.Public affairs coordinator for $50k advertisement, marketing, and communications plan for new community-based healthcare center.Led the development and implementation of drive-through Covid testing, later redesigning and implementing walkin-in/drive-through testing and vaccination capabilities.Health Systems Specialist, Executive Officer of Special Projects to CEOEastern Colorado VA Health Care Center Aurora, Colorado October 2021 February 2022Served in a special detail assignment, serving as Executive Officer for Special Projects. Provided oversight, training, and supervision to existing executive officers and executive administrative support staff to establish standardized organizational structures, operations and reporting systems across the health care system.Health Systems Specialist, Executive Officer of Patient Care Services & OpsRoseburg VA Health Care System Roseburg, Oregon September 2020 January 2021With wide degree of latitude and discretionary judgement, provided guidance to all clinical service manager, administrative personnel, and supervisors. Used management principles and practices and applied knowledge to assist in analysis, evaluation, and problem-solving activities.Led Lean/Six Sigma projects, which included process improvement for the Credentialing & Privileges office to rectify broken processes involving provider onboarding and credentialing.Analyzed fiscal healthcare operations to provide strategic insight for optimizing fund allocation, validating staffing needs, and standardizing processes organization-wide.Served as Acting Sterile Processing Program Director to ensure oversight in SPS departments.Executive Healthcare Administration Fellow Fort Worth Employee Health Center Fort Worth, TX Aug 2018 Aug 2020Gained exposure to the roles of the CEO, COO, CFO, chief medical officer, HR manager, high reliability officer, patient experience officer, logistics manager, and the clinical practice regional director to experience management responsibilities within a healthcare organization. Reported current state analysis of the organizations strengths and weakness in relation to the key principles of a high reliability organization.Clinical Quality Improvement Lead Texas Health Physicians Group Fort Worth, TX Aug 2017 Aug 2019Supported six clinics as Sr. Process Improvement Specialist, Lab Manager, High Reliability Coach and trainer six clinics, which included oversight of scheduling, document imaging, addressing patient safety concerns and establishing error prevention standardization, clinical and laboratory audits, billing, and coding. Directed back-office staff to ensure streamlined delivery of patient care. Provided staff training to ensure achievement of clinical goals. Oversaw medical supply inventory, orders, and budgetary operations.United States Navy 2012 2017Manager of Nursing, Clinical, Admin & Surgical Services / Flight EMT / Fleet Surgical Team TwoNaval Station Norfolk, VA / Naval Medical Center Portsmouth, VA Dec 2015 Aug 2017Managed medical staff comprised of 8 providers, 4 nurses, 1 CRNA, and 50 medical assistants that provided medical care to 3K+ personnel for a walk-in clinic, 18-bed ICU and 46-bed inpatient ward. Developed and led fitness and wellness classes that provided education on diet, exercise, and mental health to 150 service members for a 7-month duration. Terminal Area/Cyber Security and Acquisitions Officer in charge of setting up IT network valued at $12K in computer system and $285K in medical suppliescommunications both in office and in a deployed environment.Manager of Nursing Services (Post-Partum, Labor & Delivery, NICU, MIU, MedSurg, ICU & ER)Naval Hospital Camp Pendleton, Oceanside, CA Dec 2012 Dec 2015Provided direct management of 30 healthcare personnel overseeing patient care in multiple hospital units and clinics: Maternal Infant Unit (MIU), MedSurg, ICU, NICU, and ER. Performed direct patient care to postpartum and newborn patients within a 16-bed MIU and a 10-bed Labor & Delivery Special Care Nursery. Offered quality inpatient care to adult and pediatric patients in a 15-bed telemetry unit. Performed patient assessments, administered medications and monitored vitals signs supporting 500 patients and 140 deliveries per month. IV & Phlebotomy Instructor.NON-FEDERAL PROFESSIONAL EXPERIENCEStrategic Marketing Analyst, Managing Design Consultant, Production Writer/Editor, Voice ActorKAUZ-TV (CBS Broadcasting Inc.) Wichita Falls, TX Mar 2011 Dec 2012Provided a customer-focused, diversified television marketing strategy, expanding market share and traffic for local business advertisers. Researched industry trends, sponsorship backgrounds, and potential new advertising vehicles and mediums. Served as on-air voice talent for commercials and Public Service Announcements. Directed production in filming and script writing for effective marketing messages.Associate Broker - Commercial Real Estate Realtor & Marketing Analyst Manager Mercer Company, Dallas, TX Jan 2010 Mar 2011Specialized in client representation of industrial and commercial properties in the Dallas/Fort Worth area, with focus on the industrial market in Northeast Dallas/Garland, Texas.Midwestern State University Department of Athletics Wichita Falls, TX 2004 2010Director of Public Affairs, Compliance, and Strategic Development Jan 2006 Jan 2010Managed broad range of marketing and development activities to include game day script writer and announcer for all media. Managed advertising and travel budgets for all 16 sports teams. Served as Sales Executive for season ticket sales as well as Game Day Operations Manager/ Field ManagerSports Marketing, Logistics, & Strategic Planning Operations Intern Dec 2003 Jan 2006Conducted grass-root marketing to increase student attendance at sporting events. Served as Editor for memos, speeches, PowerPoint presentations, and letters from executive leadership and served as Radio broadcaster. Secured more than $1 million for construction of new sports complex.EDUCATION, LICENSES & CERTIFICATIONSMaster of Science, Executive Healthcare Administration & Organizational Leadership Jun 2020American Public University Systems, Charles Town, WVBachelor of Science, Business Administration, Marketing & Management Dec 2009Midwestern State University, Wichita Falls, TXLean Six Sigma Master Black Belt (Sensei) Jul 2022Villanova University, Villanova PAFAC-COR Level 2 September 2022Federal Acquisition Institute / VA Acquisition AcademyAWARDS & RECOGNITIONSLetter of Appreciation for Leading VHSOs strategic planning events & operations for FY24-28 2023Improving the Discharge Process related to Positive C-SSRS Aggregate RCA FY22 Award given at the Veterans Healthcare System of the Ozarks 2022RECENT VOLUNTEER AND COMMUNITY ENGAGEMENT EXPERIENCESNorthwest Arkansas Chamber of Commerce Community Outreach Coordinator 2022-2023Communications, Marketing & Logistics Coordinator at PACT Act Outreach Events.Caf Novice Residency Program for Veterans Board Member Mt Sequoyah, Fayetteville, AR 2022Participated in program development, contributing work as financial accounting manager, recipe writer, and serving as chef instructor.Veterans Advisory Task Force VA Council Treasurer and Social Media Manager National 2022Performed budgeting and bookkeeping duties, tracking dues and expenditures. Served in key role for onboarding of new members, training on new technology, website development, and providing help desk customer service for website and social media, marketing and communications representative for presentations, brochures, advertising, and digital design.Freeman Health System Joplin Memorial Run Volunteer Joplin, Missouri 2021-2023Worked in race registration and route management, providing safety and medical readiness.Veteran Outreach Day / VA hiring fair Volunteer Interviewer Tulsa, Oklahoma 2021Conducted interviews, taught VA Human Resources Basics, resume training, career consulting, assisted Human Resources with interviewing and hiring, onboarding, credentialing & privileging.Feed My Starving Children (FMSC) Nonprofit Organization Volunteer Richardson, Texas 2020Provided logistical support in preparing food for distribution in developing nations.Thanksgiving with Veterans Program Personnel Coordinator Denton, Texas 2019Coordinated Thanksgiving meal for Veterans, to boost morale and honor those who served.Gear Up to End Hunger bike race Medical Tent Worker Fort Worth, Texas 2019Worked in the medical tent, supporting rider and spectator safety.American Heart Associations annual Dallas Heart Walk Medical Tent Lead Dallas, Texas 2019Team Lead for medical volunteers in the medical tent.March of Dimes Baby Walk Participant and Fundraiser Fort Worth, Texas and Dallas, Texas 2019Assisting in raising awareness of programs which assist mother and baby health.Oncor/United Way/Dallas Cowboys Golf Tournament Fundraising Officer Grapevine, Texas 2019Supported local health, education, and financial stability of individuals in the community as bookkeeper, treasurer, and budget analyst for the organization handling sponsorship donations and maintaining balance sheets and providing cost accounting services to the organization. |
