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Click here or scroll down to respond to this candidateCandidate's Name
Westbury, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerObjective:Results-oriented professional with a diverse skill set and a strong background in customer service, technical support, and life insurance sales. Seeking a challenging position where I can utilize my expertise in insurance sales, technical troubleshooting, and customer relations to contribute to the success of an insurance company.License: NY Licensed Life Insurance Agent (License# 1762772, Expires 12/26/2024) Education:High School DiplomaHeide Trask High School - Rocky Point, NCAugust 2007 to July 2009Skills: Strong customer service and communication skills with a track record of providing excellent assistance to clients and customers. Proficient in diagnosing and resolving hardware and software issues on various devices, including cell phones, Chromebooks, and PCs. Technical troubleshooting expertise to identify and address root causes of technical problems effectively. Knowledge of insurance products and experience in conducting comprehensive client consultations to recommend suitable coverage options. Sales and consultative selling skills to educate clients on insurance products and prepare customized proposals. Proficient in using ticketing systems, CRM software, and other tools to maintain accurate records of repairs, inventory, and customer interactions. Ability to work independently and collaboratively in fast-paced environments, ensuring efficient and timely completion of tasks. Strong organizational skills with attention to detail to maintain inventory accuracy, manage shipments, and keep work areas organized. Flexibility in adapting to changing priorities and willingness to work additional shifts to meet business needs. Proficient in using POS systems for cash handling, sales transactions, and inventory management. Work Experience:Remote Licensed Life Insurance AgentGlobe Life National Income Division - Westbury, NY January 2023 to Present Conduct comprehensive client consultations to assess insurance needs and understand financial goals. Utilize a consultative sales approach to educate clients on various life insurance products and recommend suitable coverage options. Prepare and present customized insurance proposals based on clients' specific requirements and budget. Collaborate with underwriters to expedite application processing and ensure timely policy issuance. Chromebook Repair TechnicianCell Mechanic - Westbury, NYDecember 2022 to February 2023 Conduct thorough troubleshooting to identify the root causes of technical problems and implement effective solutions. Diagnose and resolve hardware and software issues with Chromebook devices, including network connectivity, system crashes, and application errors. Maintain accurate records of repairs, inventory, and customer interactions using ticketing systems and CRM software.Cell Phone Repair TechnicianAssurant - Westbury, NYOctober 2021 to September 2022 Diagnose and repair hardware and software issues on various cell phone models, including iPhone and Samsung. Conduct thorough troubleshooting to identify root causes of problems and provide efficient and effective solutions. Perform screen replacements, battery replacements, and component repairs, ensuring proper functionality and cosmetic appearance. Conduct data transfers, software updates, and factory resets as needed. Interact with customers to gather information about device issues and explain repair options and associated costs.Warehouse AssociateGreenChip Ewaste & ITAD Solutions - Brooklyn, NYJuly 2018 to October 2021 Wrap pallets in shrink wrap prior to loading. Inspect incoming and outgoing shipments to verify accuracy and prevent errors. Alternate goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked. Assemble orders and pack items for shipment, conveying orders to shipping personnel. Check packages and merchandise for damageand notify vendors. Prepare orders for shipment by systematically picking, packing, and labeling merchandise. Inspect work areas for cleanliness and obstacles and remove cartons and boxes to keep work areas organized and hazard-free. Confirm accuracy, quality, and quantity of materials received and listed on BOL. Computer TechnicianGreenChip Ewaste & ITAD Solutions - Brooklyn, NYJune 2017 to July 2018 Respond to support requests from end users and patiently walk individuals through basic troubleshooting tasks. Assess system hardware and software and suggest modifications to reduce lag time and improve overall speed. Link computers to the network and peripheral equipment. Refurbish PC systems and peripherals such as monitors, networking equipment, printers, and more. Back up company data on a regular basis, successfully recovering critical information after malware attacks. Test and install motherboards, processors, and graphics cards on desktops and laptops for corporate staff. Use diagnostic tools to identify hardware failures and replace non-functional components. Apply knowledge of standard equipment and manufacturer repair guidelines. Cashier711 Franchise - Westbury, NY2014 to 2015 Help customers complete purchases, locate items, and join reward programs. Restock and organize merchandise in front lanes. Answer questions about store policies and address customer concerns. Operate the cash register for cash, check, and credit card transactions with excellent accuracy levels. Replenish sales floor merchandise and organize shelves, racks, and bins for optimal appearance. Work closely with the shift manager to solve problems and handle customer concerns. Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Work a flexible schedule and extra shifts to meet business needs. Mentor new team members on POS system operation, customer service strategies, and sales goals. Complete inventory counts and order merchandise. Maintain secure cash drawers, promptly resolving discrepancies in daily totals. Check identification for proof-of-age for alcohol and tobacco sales. Use the POS system to enter orders, process payments, and issue receipts. Maintain current knowledge of store promotions and highlight sales to customers. CashierPhoenix Travel Center - Rocky Point, NC2011 to 2013 Restock and organize merchandise in front lanes. Answer questions about store policies and address customer concerns. Help customers complete purchases, locate items, and join reward programs. Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Reconcile cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies. Work closely with the shift manager to solve problems and handle customer concerns. Work a flexible schedule and extra shifts to meet business needs. Mentor new team members on POS system operation, customer service strategies, and sales goals. Complete inventory counts and order merchandise. Air Traffic Controller ApprenticeU.S. Air Force - Goldsboro, NCJune 2009 to August 2011 Developed skills for working with various groups and team building. Held accountable for my actions. Demonstrated organizational skills, such as planning and effective use of resources. Displayed the ability to remain calm under pressure. |
