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Candidate's Name
Seattle, WA PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE Data Center Engineer Solution Implementation Technical Support Experience and Qualifications SnapshotHighly Accomplished Professional with extensive experience in data center management and technical support in core enterprise production environments. Effective in managing the entire spectrum of functions including networking, hardware support, design, installation, configuration, troubleshooting and administration. Adept at leading end-of-life(EOL) replacements, maintenance, back-up and disaster recovery and business continuity. Talented in network routing and switching. Offers a unique perspective of IT problem solving using technical creativity to invent new solutions to recurring infrastructure issues.Technical ProficiencyUNIX/Linux, Windows Server and Workstation, HP iLo Remote Administration, Microsoft Office, VMware vSphere, Cisco iOS, Python, VLAN, SAP, HP OpenView, SQL, Fluke Diagnostic Tools Key Areas of ExpertiseStrategic Planning Remote and Local Technical Support Project Management Cabling and Testing 24x7 Data Center Engineering System/Network Administration Hardware Troubleshooting Resolving Network Issue Installing and Resolving Fiber Optic Issues System Auditing Server Administration Service Delivery Time and Resource Management Continuous Process Improvement Back-Up/Disaster Recovery SLA Achievement PROFESSIONAL EXPERIENCE AND CONTRIBUTIONSServiceNow Dec 2021 CurrentServiceNow is an American multinational technology company. Deployment Engineer (via Pyramid) Seattle, WADeployment of hardware, including imaging, with technical support within the preproduction-based, online enterprise environment. Addressed and resolved enterprise-wide systems issues ranging from crashes, optimizing speed, and conducting data recovery. Executed and tracked Priority 1 issues ensuring that tickets were properly documented, escalated, resolved, and closed on time.Key Achievements Performed remote and local server imaging and helped coordinated hardware installations Oversaw inbound tickets and collaborated directly with clients to reach timely, first call resolution Delivered high-quality networking solutions including cabling servers and switches Coordinated installations and system implementations with optimal power consumption Implemented Datacenter retrofits including a complete retrofit of power/rack space Successfully relocated servers within the established timeline and minimal downtime MICROSOFT Feb. 2021 Aug 2021Microsoft is an American multinational technology company. Data Center Engineer (via Tata) Seattle, WAManaged Datacenter technical support within the preproduction-based, online enterprise environment. Addressed and resolved enterprise-wide systems issues ranging from crashes, optimizing speed, and conducting data recovery. Executed and tracked Priority 1 issues ensuring that tickets were properly documented, escalated, resolved, and closed on time. Key Achievements Oversaw inbound tickets and collaborated directly with clients to reach timely, first call resolution Performed remote and local server imaging and coordinated hardware repairs/upgrades Delivered high-quality networking solutions including cabling servers and switches Coordinated installations and system implementations with optimal power consumption Implemented Datacenter retrofits including a complete retrofit of power/rack space Successfully relocated servers within the established timeline and minimal downtime STANLEY BLACK & DECKER HEALTHCARE Oct. 2020 Jan. 2021 Stanley Healthcare is a world leader, providing healthcare solutions to caregivers, hospitals, and clinics Solutions Implementation Engineer, Seattle, WAInstallation of healthcare solutions in the Pacific-Northwest. Provided installation and assistance for the bi-directional WIFI temperature sensors in vaccine refrigerators and freezers for the Pacific Northwest clinics and hospitals. Key Achievements Installed HUGS Infant Security System at UW Northwest Hospital Installed and configured for the network, temperature sensors for vaccine refrigerators and freezers INAP Dec. 2019 - Apr. 2020INAP is a global leader in data center colocation and interconnection services. Data Center Operations Engineer, Seattle, WADirected shift-based data center operations and technical support within a digital, enterprise, co-location, environment. Coordinated security and facilities for 2 colocation data centers. Key Achievements Installed servers and network equipment with optimal power consumption Oversaw network solutions including cabling and configuration of switches and routers Monitored and addressed issues involving the HVAC systems UNIVERSITY OF WASHINGTON, MEDICINE Oct. - Dec. 2019 UW Medicine is a premier healthcare system that integrates comprehensive patient care and nationally ranked research. Computer Maintenance Technician 3, Seattle, WAEngaged to audit the entire database system with the Cormant product. Ensured that every piece of equipment and the associated connections were accurate in the database. Provided Datacenter support within an online enterprise production environment. Conducted technical troubleshooting and resolved system crashes, slow-downs, and data recovery for the Medicine Department at Harborview. Led engagement and monitoring for data center issues, ensuring timely documentation, escalation, resolution, and closure of tickets. Key Achievements Installed servers and network equipment with optimal power consumption Oversaw network solutions including cabling and configuration of switches and routers Monitored and addressed issues involving the HVAC systems Successfully implemented infrastructure cloud solutions, data center retrofits and buildouts, fiber networks, copper, and fiber infrastructure, loaded racks and datacenter retrofits (power and rack space) EQUINIX Jul. 2018 Sept. 2019Equinix is the worlds digital infrastructure company. Senior IBX Technician, Seattle, WADirected shift-based data center operations and technical support within a digital, enterprise, co-location, environment. Coordinated security and facilities for 2 colocation data centers. Led engagement and monitoring for Tier 3 issues ensuring timely documentation, escalation, resolution, and closure of trouble tickets. Maintained chain of custody and tape backup. Key Achievements Installed servers and network equipment with optimal power consumption Routine tasks in 2 data centers involving interconnections between buildings and metro connections Executed routine and complex hardware repairs and upgrades Oversaw network solutions including cabling and configuration of switches and routers Monitored and addressed issues involving the HVAC systems Successfully implemented infrastructure cloud solutions, data center retrofits and buildouts, fiber networks, copper and fiber infrastructure, loaded racks and datacenter retrofits (power and rack space) Coordinated client support and ticket resolution via the Seibel Service Management Suite. CYXTERA formerly CENTURYLINK May 2011 May 2018Cyxtera is a global leader in data center colocation and interconnection services. IT Operations Tech 2, Seattle, WADirected shift-based data center operations and technical support within a digital enterprise environment. Coordinated security and facilities for 2 colocation data centers. Led engagement and monitoring for Tier 3 issues ensuring timely documentation, escalation, resolution, and closure of trouble tickets. Maintained chain of custody and tape backup. Key Achievements Installed servers with optimal power consumption and provided remote and local-based server imaging Executed routine and complex hardware repairs and upgrades Oversaw network solutions including cabling and configuration of switches and routers Monitored and addressed issues involving the HVAC systems and ALC products Successfully implemented VMware infrastructure cloud solutions, data center retrofits and buildouts, fiber networks, copper, and fiber infrastructure, loaded racks and datacenter retrofits (power and rack space) Assumed Facilities and Security duties during off hours DISNEY INTERNET GROUP Aug. 2007 - Aug. 2009Disney Internet Group provides Internet services and software products. System Operations Specialist, Seattle, WAProvided Datacenter support within an online enterprise production environment. Conducted technical troubleshooting and resolved system crashes, slow-downs and data recovery for Disney, ABC and ESPN online services. Monitored and tracked issues, documentation, escalation, resolution of support tickets as well as the chain of custody for back-up tapes. Key Achievements Successfully set up a Windows Cluster on a separate VLAN for the heartbeat Delivered high-performance and best in industry data center services; connected innovative technologies to Disney web products and web customers Consolidated physical and virtual environments leveraging Datacenter infrastructure expertise Implemented and installed VMware infrastructure and energy/power efficient servers Coordinated client support and ticket resolution via the Remedy Service Management Suite Monitored the hardware infrastructure and enhanced the SAP and HP OpenView ticketing systems Migrated data center retrofits and buildouts from MSAs to SAN Troubleshot, diagnosed, and resolved complex server errors and network issues Installed network solutions, cabling, configurations and switches MICROSOFT Oct. 2005 Jul. 2007Microsoft is an American multinational technology company. Systems Technician (Data Centers) via Volt, Seattle, WA Managed Datacenter technical support within the production-based, MSN online enterprise environment. Addressed and resolved enterprise-wide systems issues ranging from crashes, optimizing speed, and conducting data recovery. Executed and tracked Priority 1 issues ensuring that tickets were properly documented, escalated, resolved, and closed on time. Key Achievements Oversaw inbound tickets and collaborated directly with clients to reach timely, first call resolution Performed remote and local server imaging and coordinated hardware repairs/upgrades Delivered high-quality networking solutions including cabling servers and switches Coordinated installations and system implementations with optimal power consumption Implemented Datacenter retrofits including a complete retrofit of power/rack space Successfully relocated servers within the established timeline and minimal downtime EDUCATIONASSOCIATE OF APPLIED SCIENCE, Information Systems Networking, North Seattle Community College, Seattle, WA CERTIFICATE, Database Design and Administration Studies, Seattle Central Community College, Seattle, WA CERTIFICATE, PC Repair and Upgrades Services, Lake Washington Technical College, Kirkland, WA CERTIFICATIONS AND TRAININGVMware vSphere 4.0 Certification, SQLSoftVMware vSphere: Install, Configure, Manager (V5.5), Global Knowledge Academy Fiber Certified Cabling Test Technician (License F1114026US), Fluke Corporation, 2014-2016 Python Programming Certification (License A2354N7VLB), Coursera Training and Certification, Fluke Corporation |
