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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Keansburg, NJWORK EXPERIENCETitan Engineers Jan. 2020  PresentSystem Administrator Union, NJProviding support and troubleshooting for over 60 in-person and remote users.Maintaining servers including: removing and adding users, unlocking passwords, administering user account access, and creating and managing backups.Creating innovative solutions to help the companies transition to a hybrid model. o Creating custom RDC and static IP addresses for all users. o Setting up remote servers for different applications including Autocad, Revit, and SAP.Assisting in implementation of new hardware and software solutions within the company to improve workflow and customer service including leading the upgrade of 50 computers from Windows 7 to Windows 10.Staying up to date with Ransomware protection, Malware protection, and virus prevention best practices. Anderson/Silverline Windows Sept. 2019  Jan. 2020 IT Support Union, NJDelivered troubleshooting solutions to departments and console operators experiencing difficulties with software, hardware, and network connectivity.RE-Imaged computers using Windows Acronis.Ensured all devices were running newest Malware and Antivirus softwareSupported senior technicians with complex tasks and time-sensitive achievements to help ensure efficient workflow and company operation.DataSafe Mar. 2019  Sept. 2019Field Technician Rockaway, NJCompleted user generated tickets by responding in a timely manner and using expertise to diagnose and resolve user issues.Created workflow rules to reply automated messages to clients using Autotask.Administered Sophos- installed Sophos for companies across various industries, scanned and removed malware and viruses, and provided support remotely.Provided hardware support including removing hard drives, installing SSD, swapping graphic cards, and installing ram.EDUCATIONUnion County College May, 2021AS, Computer Information & Technology Cranford, NJ SKILLS & INTERESTSSkills/Program: Fluent in Haitian-Creole, Autocad, Revit, SAP, Windows Acronis, Windows Server Manager, Microsoft Exchange Server, Hyper V, Group Policy Object, advanced in Microsoft Office, macOS, WAN, LAN, DNS, Google Workspace, Adobe Creative Cloud, iOS, Android.Interests: Technology, Innovation, Video Games, Gardening, Dogs, Automotive world.