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Click here or scroll down to respond to this candidateCandidate's Name
Street Address West 26th StWilmington, DE Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYPolished customer service representative with 5+ years of high volume, customer service with fraud detection and account managing background. Problem Solving. Invoicing Processing; Vendor Relation resolutions.Excellent verbal and written communication skills with a clear, concise phone voice and professional demeanorExperienced in analyzing data for fraud and making risk level decisions, New Hire Employment packageDemonstrate my experience in independently leading small moderate project management processesHighly analytical, strategic and tactical thinker, quantitative problem solver, both strong team and individualHighly Team Player, Multi-tasked, Problem Solver/Resolution, Privacy of company issues, Privacy HIPPA.EDUCATIONWesley College GraduatePursuing: Associate Degree in Business with Concentration of ScienceDelcastle Vocational High School GraduatedHigh School DiplomaSKILLSMicrosoft Office: Excel, PowerPoint, Access, Word and Outlook, payment Processing, Account ReceivableTyping: 53 WPM-*Data Entry* Numeric*,SAP-Paycheck*Office Duties*Hr. Generalist* SharePointQuickBooks *Lotus* Microsoft*, Creating Excel Spreadsheet, Creating PDF Export Doc,Oracle Tool* Switchboard* Moss Tool* E-Store Mailbox*Payroll Processing*Check Ach* Invoice ProcessingDeposit Day to Day payments bank Deposit.EXPERIENCEEnergy Management Systems 03/2023 PresentAccounting Assistant to ControllerProcess Customer Invoice Payments, Make Daily Reconciliation Deposit, Budget Ach payment and DepositsReview customers payments and transactions ensuring that each payment is accurate and no fraudulent activity appeared, invoice ProcessingCreate Customer Invoices and Invoice contracts to be upload and Modify to PDF Format. Modify Word Contract to match invoice billing cycle.Responsible for vendor contracts including reconciliation of invoices, coordination of payment, and pricing negotiation, support of all assigned projects, including resource planning, team selection, and budgetsEnsure applicable vendors are HIPAA and HITECH compliant, vendor tracking spreadsheet, pi-increase letter for approvalConduct analyses for prospective vendors and work closely with internal operations staff to choose the most appropriate vendor, Create Employee Birthday Events, Create Office Memo, Filing, Shredding Important Private Doc.Distribute vendor reporting to examine adherence to operational requirements and concerns to business ownersEnsure customer invoice and accurate is correct for billing each billing cycle. oversight reports including vendor financial, quality / compliance and operations performance summariesFed Express-Ground & Fed/Express 12/2015 02/2023Sr, Ops Admin Schedule & Courier Driver/ Aim Lead Trainer (seeking better opportunitiesHandle all inbound calls for My-Schedule Package Handler weekly work Schedule, Dashboard, Next Gen StaffingWorking Directly with each Ops Manager to create the employee, Dashboard, print rosters of Schedule, preparing date metric with employee set up. Provide clerical support for various manager.Create New Hire Employee Package Handlers Booklet, Intake Interview, Process Id, Photo Copy all doc,Assist H.R create I9 Essential functions, Onboarding calls, Onboard I9 document, Scheduling Intake process & Interviews, background checks, attending job fairs, maintain personal files record keeping, compliance,Provide support on auditing, review and processing human resources paper work forms.Generate, compiles and distribute Hr. reports, Schedule New Hire Tours, and Maintaining sort observation on doc satiations to cover manager, Scan package when short staff.Assist all Manager as coverage for Sort Operation, Office or in warehouse sorts, Participate in Training all New Driver to become excellent Courier.Havi Global Waste and Recycling (Temp only) June 2014 11/2015Vendor Compliance Coordinator (seeking better opportunities)Handle over 50 inbound calls a day in a call center environmentReview customers payments and transactions ensuring that each payment is accurate and no fraudulent activity appeared, invoice Processing, define manage and attain the goals and milestones associated for all assigned vendorsContact haulers to schedule terms and pricing, devise or modify procedures / processes to solve business and operational problems keeping in mind the capacity and limitations of the budgetary constraints, and form of the desired results, responsible for vendor contracts including reconciliation of invoices, coordination of payment, and pricing negotiation, support of all assigned projects, including resource planning, team selection, and budgetsEnsure applicable vendors are HIPAA and HITECH compliant, vendor tracking spreadsheet, pi-increase letter for approval, conduct analyses for prospective vendors and work closely with internal operations staff to choose the most appropriate vendor, distribute vendor reporting to examine adherence to operational requirements and concerns to business ownersDevelop vendor oversight reports including vendor financial, quality / compliance and operations performance summariesAgilent Technologies (Volt Workforce Solution) (Temp Only) June 2013 - June 2014Customer Service RepresentativeHandled over 50 inbound calls a day in a call center environmentHandled all compliance issues regarding customer accountsProvided professional telephone customer support in a call center environment and determining the nature of the call or inquiryMonitored customer progress toward goals and review / update action plan as necessaryCIM / CRM specialist, Maintained clean data with Customer Relation ManagementInvestigated and trouble shoot customer master data issuesProvided high quality work in a timely fashion to meet established service level agreement set within the businessApplied data Ecommerce,Researched all incoming requests COMM Mailbox, Accounted Maintenance Created CIM requestMerged Prospect (94) into a (700) Account in CRM* archiving Accounts in CRM* expiring contact in CRM and followed up with internal and / or external customers to ensure data is correctSupplied CRM users with all necessary information regarding data quality, Searched in Database-SAP-ECCCarbucks April 2011 - June 2013Office Manager / Bookkeeping / AccountingHandled over 50 inbound / outbound calls a day in a call center environmentProcessed customers transactions making sure everything was correct and flagging any material that stood out of placeReviewed customers payments for any fraudulent activity assisting them with anything that was not correctResponsible for moderately complex research and analysis of account activity to assess levels of risk and fraud typeBookkeeping, account payable / receivable, collections and financial statementDay to day usage of excel, Court Document, Repo Vehicles, Verified paymentAdministrative clerical input/New Hire Package, Training, Court Judgments Settlement offer to delinquent accountsDay to day deposits, Proof / verify deposit and paymentsVerifying transactions/Daily Month end ReportPosting transaction-Ach Transaction, Meeting monthly collection goalsMonthly closing reports, review title processing, Contact DMV to proof title statusOnline marketing, selling cars-Repossession Cars, Clerical account reminder payment notices and collection noticesProcessed lien against title, Created lien release notices, monitoring and ordering office suppliesOperated incoming and outgoing calls, Processing application direct, Notary letters reposes carsClosed and maintained compliance for car title loans policies, Create weekly work scheduleDelaware Department of Labor (Delmarva Staffing)-Temp May 2010 - April 2011Accounting SpecialistHandled over 50 inbound / outbound calls a day in a call center environmentProcessed customers transactions making sure everything was correct and flagging any material that stood out of placeReviewed customers payments for any fraudulent activity assisting them with anything that was not correctResponsible for moderately complex research and analysis of account activity to assess levels of risk and fraud typeExamined accounts for fraudulent / erroneous information, evaluating potential loss situationsAccounting / Finance input, Maintain related confidential filesMaintained corporate office records and filing system provide administrative support to senior supervisor with organization of facilities, files, and various other projectsDeterred main over payment fraud / Non fraud claims, Approved unemployment claimsTelephone Inquiry, prompt response to Clients, Mailing clients monetary determination decisions, calculating / configuration amount over payment, Data / Clerical input, Opac / Non-mon, Cross-match entry, new HireCandidate's Name
Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEDear Hiring Manager:PT-Bookkeeping or Account Payable & ReceivableI am writing to express my interest in your current employment opening; and would like to learn more about this opportunity. Please allow me to submit my cover letter and resume for your review. Salary is NegotiableHaving served in Accounting/Financing Departments/Senior Customer Service, over 25 years, with continued success in meeting targeted business objectives, I am confident that I can make a valuable contribution to your organization's future projects and initiatives.I can help you in several key areas and whats more, I can certainly help you in getting the results youre looking for. You want a leader not only with measurable results, but a go-getter who can achieve and exceed your bottom-line profits while driving process improvement and employee performance directives.My resume contains additional details regarding my career accomplishments and academic achievements. I would like to welcome an opportunity for a personal interview to discuss your organization's needs and the results you can expect from me in addressing those needs.Thank you in advance for your time and review of my qualifications, and hopefully you will consider me for this opportunity. Please contact me direct for possible interview opportunities.Sincerely,Candidate's Name
Personal Reference pagesHolly Breese- Office ManagerHavi Global Waste & RecyclingPHONE NUMBER AVAILABLELatesah Wilson-Co-workerHavi Global Waste & RecyclingPHONE NUMBER AVAILABLESade Decosta-Co-WorkerAgilent TechnologiesPHONE NUMBER AVAILABLE/pre> |
